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Added 1 day ago
L
Senior Manager - Fulfillment Planning
lululemon
Vancouver, BC
- Full-time
The Fulfillment Planning team is a critical function in driving connection and partnership across our Global Fulfillment vertical and key stakeholders across the organization. The role will…
Added 2 days ago
HA
Guest Service Representative (Full Time)
Homes Alive Pets Internal Job Board
Edmonton, AB
- Full-time
…built on a belief in a higher standard for pet care – and our team is the reason why. We take a brand-agnostic, knowledge-over-upselling approach, focusing entirely on getting to know each…
Added 2 days ago
HA
Guest Service Representative (Full Time)
Homes Alive Pets
Edmonton, AB
- Full-time
…built on a belief in a higher standard for pet care – and our team is the reason why. We take a brand-agnostic, knowledge-over-upselling approach, focusing entirely on getting to know each…
Added 2 days ago
HA
Customer Service Representative (Full Time)
Homes Alive Pets
Edmonton, AB
- Full-time
…built on a belief in a higher standard for pet care – and our team is the reason why. We take a brand-agnostic, knowledge-over-upselling approach, focusing entirely on getting to know each…
Added 2 days ago
B
Advisor, HR Shared Services Centre
Baycrest
Toronto, ON
- Full-time
…vision - a world where every older person lives with purpose, fulfilment and dignity - comes to…
Added 2 days ago
I
Fulfillment Operations Coordinator (Overnight) - Receiving
IKEA
Calgary, AB
- Full-time
Ensure the achievement of the goals determined by the Fulfilment Operations Manager or Team Leader, in order to support overall fulfilment operations goals and achieve excellence in running…
Added 3 days ago
JE
Production Shift Leader
Johnson Electric
Stratford, ON · Canada - PM Stratford (General)
- Full-time
Join Our Team as a Production Shift Leader at Johnson Electric!
Added 3 days ago
Warehouse Associate
Westerkirk
Calgary, AB
…production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated to…
Added 3 days ago
IF
Manager, Service Delivery – Western Region
Intact FC
Calgary, AB
- Full-time
…technology services. You will lead a talented multidisciplinary team and collaborate closely with other managers, technology partners and business stakeholders to design and deliver…
Added 6 days ago
B
Human Resources Business Partner
Baycrest
Toronto, ON
- Full-time
With advanced experience in human resources and labour relations act as a mentor and professional practice leader for other members of the human resources business partner team.
Added 6 days ago
JE
Manufacturing Technician Specialist
Johnson Electric
Mississauga, ON · Canada - PM Mississauga (General)
- Full-time
Join Our Team as a Manufacturing Technician Specialist at Johnson Electric!
Added 6 days ago
JE
Manufacturing Process Specialist
Johnson Electric
Mississauga, ON · Canada - FPS Mississauga (General)
- Full-time
Join Our Team as a Manufacturing Process Specialist at Johnson Electric!
Added 6 days ago
VG
Director, Planning, Procurement & Inventory
Veralto Global
London, ON
- $155,000 to $180,000 CAD / year
- Full-time
When you join the Trojan Technologies team and the broader Veralto network, you become part of a unique culture where purpose meets possibility: where the work we do makes an everyday…
Added 6 days ago
SC
UI Developer
SAP Careers
Montreal, QC
- $77,500 to $166,200 CAD / year
- Full-time
…experience, helping enterprise customers manage their order operations across channels and fulfilment…
Added 7 days ago
SI
UI Developer
SAP IT Business Systeme
Montreal, QC
- $77,500 to $166,200 CAD / year
- Full-time
You'll join the CX One OMS UI team, a focused engineering group building the unified back-office interface for SAP's Order Management Services. You are stepping in at the consolidation and…
Added 7 days ago
JE
Industrial Electrician
Johnson Electric
Mississauga, ON · Canada - FPS Mississauga (General)
- Full-time
…through our innovative motion systems. We are a truly global team bound together by our shared values. Our culture is built on the diversity, knowledge, skills, creativity, and talents that…
Added 7 days ago
JE
Industrial Electrician
Johnson Electric
Ancaster, ON · Canada - FPS Ancaster (General)
- Full-time
…through our innovative motion systems. We are a truly global team bound together by our shared values. Our culture is built on the diversity, knowledge, skills, creativity, and talents that…
Added 9 days ago
K(
Financial Controller
KITS.COM (TSX:KITS)
Vancouver, BC
- Full-time
Oversee Canadian and US tax compliance and filings, and stay ahead of CRA, IRS, and cross-border requirements rather than reacting to them
Added 10 days ago
I
Fulfilment Operations Coordinator
IKEA
Toronto, ON · North York, ON
- Full-time
Ensure the achievement of the goals determined by the Fulfilment Operations Manager or Team Leader, in order to support overall fulfilment operations goals and achieve excellence in running…
Added 13 days ago
HR
Operations Specialist
Harry Rosen
Vancouver, BC · Oakridge Shopping Centre
- Full-time
We are looking for an Operations Specialist to join our Store team. In this role you’ll be responsible for:
Added 13 days ago
HA
Guest Service Representative (Full Time)
Homes Alive Pets
Calgary, AB
- Full-time
…built on a belief in a higher standard for pet care – and our team is the reason why. We take a brand-agnostic, knowledge-over-upselling approach, focusing entirely on getting to know each…
Added 13 days ago
HA
Customer Service Representative (Full Time)
Homes Alive Pets
Calgary, AB
- Full-time
…built on a belief in a higher standard for pet care – and our team is the reason why. We take a brand-agnostic, knowledge-over-upselling approach, focusing entirely on getting to know each…
Added 13 days ago
HA
Guest Service Representative (Full Time)
Homes Alive Pets Internal Job Board
Calgary, AB
- Full-time
…built on a belief in a higher standard for pet care – and our team is the reason why. We take a brand-agnostic, knowledge-over-upselling approach, focusing entirely on getting to know each…
Added 13 days ago
TT
Director, Planning, Procurement & Inventory
Trojan Technologies
London, ON
- $155,000 to $180,000 CAD / year
- Full-time
When you join the Trojan Technologies team and the broader Veralto network, you become part of a unique culture where purpose meets possibility: where the work we do makes an everyday…
Added 14 days ago
PS
Ottawa Head Event Supervisor
Puppy Sphere
Ottawa, ON
- $20 CAD / hour
- Part-time
…for supporting and collaborating with the wider Management team to lead the day-to-day operations, achieve operational excellence, and build a positive team…

Homes Alive Pets

Customer Service Representative (Full Time)

Calgary, AB, Canada

$16.25 · Full-time

Apply on homesalive.ca About employer

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Job details

Pay: $16.25
Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

Why Homes Alive Pets?

This isn’t your average pet store. Our stores are community hubs built on a belief in a higher standard for pet care – and our team is the reason why. We take a brand-agnostic, knowledge-over-upselling approach, focusing entirely on getting to know each guest and their pet, and empowering confident decisions.

Our mission is to add value to every life. That means our guests and their pets, our co-workers, our brand partners and vendors, and our communities.

Job Title

Customer Service Representative

Direct Report

Store Manager

Department

Store Operations

Location

110-6711 Macleod Trail SW, Calgary AB, T2H 2T3

Summary

Customer Service Representatives are the first point of contact for our guests and strive to ensure every guest has a positive experience. This is a generalist role: Customer Service Representatives operate the till, offer honest, brand-agnostic advice about products and pet care, stock shelves and manage overstock, and keep the store clean, organized, and welcoming.

The ideal Customer Service Representative has excellent communication and people skills, experience in guest service or a willingness to learn, and a passion for pets. Training in our products, pet care, and nutrition is provided.

Qualifications

Required

Ability and willingness to repeatedly lift up to 50 lbs.
Ability and willingness to work in the freezer (down to -18°C) for extended periods of time. Freezer jackets and equipment are provided.
Ability and willingness to work at height, including operating the WAVE (a mechanical worker assist vehicle) to retrieve product. WAVE training is provided.
Comfortable working around dogs and cats, as guests regularly bring their pets into the store.

Preferred

Experience with dogs and/or cats, and knowledge of pet care and nutrition, especially raw food.

Skills & Attributes

Positive & Hardworking Attitude. A willingness to go the extra mile to give every guest the best possible experience.
Strong Communication. Ability to communicate clearly and confidently with guests and co-workers.
Resilience. Ability to remain calm and navigate high-stress situations.
Teamwork. Works collaboratively and pitches in wherever the store needs help.
Time Management & Attention to Detail. Stays on top of tasks and completes them accurately.
Trustworthiness. Handles cash, product, and guest information with integrity.

Job Responsibilities

Customer Service Representatives are responsible for a variety of store functions, including but not limited to:

Guest Service

Greet guests, learn the needs of each guest and their pet, and offer honest, brand-agnostic advice focused on the right product rather than the upsell.
Operate the till and accurately handle cash.
Process returns and exchanges.
Hand off Buy-Online-Pickup-In-Store and same-day orders, as needed.
Help guests carry product out to their vehicles as requested.
Assist with online order fulfilment as needed.

Stocking & Store Appearance

Keep shelves fully stocked, clean, and organized.
When shelf product runs low, restock from the back-of-store warehouse, rotating product first-in, first-out (FIFO).
Keep overstock organized so product is easy to find and rotate.
Organize and rotate frozen product in the warehouse and display freezers.
Continuously check expiry dates and remove outdated product from shelves.
Clean shelves and face product (arrange products in an organized and appealing manner).
Ensure product information (e.g. price tags, sale and Petcoins signs) is visible and up to date.
Place digital sales tags and replace their batteries as needed.

Store Operations

Assist in completing opening and closing duties.
Complete routine tasks in stocking and store checklists and tasks delegated by leaders, following procedures for safety, efficiency, clear communication, and inventory accuracy.

Team & Growth

Take initiative to support co-workers and leaders with projects and tasks, helping build a culture of service.
Pursue opportunities to learn and grow across Homes Alive Pets, developing into a leader who models humility and service to others.

A Day in the Life of a Customer Service Representative

Each day as a Customer Service Representative will be dynamic and unique. A typical day will involve helping guests find the supplies they need for their pets, sharing information about pet care and nutrition, and assisting them at the till. You will also stock shelves, keep overstock organized, and spend dedicated time in our warehouse and display freezers organizing and rotating frozen product. Throughout the day, you will help keep the store clean and presentable, with shelves that are full and well organized. And since guests often bring their pets into the store, you will get plenty of opportunities to interact with dogs and cats (and even hand out treats!).

Schedule

Full-time Customer Service Representatives are scheduled to work between 30 and 40 hrs./week.
Shifts may be morning, afternoon, or evening, Monday to Sunday, and are determined at the discretion of the Store Manager.
Availability to work evenings, weekends, and holidays is required.
Closing shifts may run until 10:30 pm to complete closing duties.
The first Tuesday of each month is 10% Tuesday and is a blackout day for time off. Shifts that day may fall anywhere between 6:00 am and 11:30 pm.

Compensation

$16.25

Benefits

Dental care
Disability insurance
Extended health care
Life insurance
Paid time off
Vision care
Staff discounts

Apply on homesalive.ca About employer

More about this job

Responsibilities

Customer Service Representatives are responsible for providing brand-agnostic pet care advice, operating the till, and assisting guests with their purchases. They also manage store operations, including stocking shelves, organizing inventory, and maintaining a clean and welcoming store environment.

Requirements

Candidates must be able to lift up to 50 lbs, work in freezer environments, and operate mechanical equipment at height. Strong communication skills and a positive attitude are required, with a preference for those with experience in pet care or nutrition.

Skills

Customer service
Communication
Cash handling
Inventory management
Pet care
Nutrition knowledge
Time management
Attention to detail
Teamwork
Resilience
Product stocking
Conflict resolution

Benefits

Dental care
Disability insurance
Extended health care
Life insurance
Paid time off
Vision care
Staff discounts

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail
Pet Care
Nutrition
Inventory Control
FIFO
Cashier
Warehouse
Freezer Operations
Merchandising
Point of Sale
Order Fulfillment
Safety Procedures
Team Collaboration

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Work requirements

Jobs in Canada