Jobs in Canada

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Added 3 mins ago
VS
Revit Designer|| Squamish, British Columbia, CN (Hybrid)
Verito Solutions Inc
Squamish, BC
- Contract
Work closely with the Digital Design Manager to enhance workflows and optimize the use of design tools.
Added 3 mins ago
Q
Customer Experience Specialist
Quince
Vaughan, ON
- Full-time
As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace,…
Added 3 mins ago
F
Sr. Digital Performance Marketing Manager
Fittes
Toronto, ON
- Full-time
The posted salary range is typical for this position. The final agreed upon salary may vary based on factors such as job-related knowledge, skills and experience.
Added 3 mins ago
H
Signalling Design Intern (Winter 2027)
Hitachi
Burnaby, BC · (RSBU) Burnaby
- Full-time
…every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and…
Added 19 mins ago
Q
Customer Experience Specialist
Quince
Toronto, ON · Etobicoke, ON
- Full-time
As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace,…
Added 19 mins ago
Q
Customer Experience Specialist
Quince
Toronto, ON
- Full-time
As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace,…
Added 19 mins ago
T
Client Solutions Manager - Global Business Solutions - Canada
TikTok
Toronto, ON
- Full-time
- 4+ years of experience in client solutions, account management, digital advertising, AdTech, or a related field.
Added 19 mins ago
Q
Customer Experience Specialist
Quince
Richmond Hill, ON
- Full-time
As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace,…
Added 19 mins ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Advanced digital literacy and proficiency in Microsoft Office Suite; experience with data analytic tools, Meditech and other hospital information systems is an asset.
Added 19 mins ago
Q
Customer Experience Specialist
Quince
Markham, ON
- Full-time
As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace,…
Added 19 mins ago
IM
Senior Manager, Technical Support
Ingram Micro
Mississauga, ON
- $150,000 to $165,000 CAD / year
- Full-time
…market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at…
Added 19 mins ago
Q
Customer Experience Specialist
Quince
Mississauga, ON
- Full-time
As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace,…
Added 19 mins ago
Q
Customer Experience Specialist
Quince
Brampton, ON
- Full-time
As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace,…
Added 19 mins ago
WC
Senior Manager, Business Development
Walmart Canada
Mississauga, ON
- Full-time
…thrive and perform; drives a positive associate and customer experience for all; identifies, attracts, and retains the best team members. Creates a discipline and focus around developing…
Added 19 mins ago
WC
Cogérant
Walmart Canada
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
- Full-time
Position Summary...To support the Store Manager in the management of store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive…
Added 19 mins ago
RU
Field Specialist I, Production Technology Services
Ricoh USA, Inc.
Winnipeg, MB
- Full-time
Achieves expected productivity levels associated with assigned workload and level of experience.
Added 19 mins ago
HR
Signalling Design Intern (Winter 2027)
Hitachi Rail
Burnaby, BC
- $23 to $30 CAD / hour
- Full-time
…every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and…
Added 19 mins ago
RU
Field Specialist I, Production Technology Services
Ricoh USA, Inc.
Winnipeg, MB
- Full-time
Achieves expected productivity levels associated with assigned workload and level of experience.
Added 19 mins ago
HA
Guest Service Representative (Full Time)
Homes Alive Pets
Edmonton, AB
- Full-time
…our guests and strive to ensure every guest has a positive experience. This is a generalist role: Guest Service Representatives operate the till, offer honest, brand-agnostic advice about…
Added 19 mins ago
HA
Customer Service Representative (Full Time)
Homes Alive Pets
Edmonton, AB
- Full-time
…our guests and strive to ensure every guest has a positive experience. This is a generalist role: Customer Service Representatives operate the till, offer honest, brand-agnostic advice…
Added 19 mins ago
O
Vehicle Inspection Manager
OPENLANE
Toronto, ON · Brampton, ON · CAN - ON - Brampton (Toronto)
- $95,000 CAD / year
- Full-time
Must possess aptitude for reporting and analyzing data (inventory, financial and operational in nature) accurately and quickly
Added 19 mins ago
Senior Consultant, Strategic & Negotiations
Bell
Toronto, ON
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week
Added 34 mins ago
PC
Junior GIS/AutoCAD Technician
Pinchin Canada
ON · Greater St-Catharines-Niagara Metropolitan Area
- Full-time
…offices. The role reports to the Southwest Ontario Operations…
Added 34 mins ago
S
Nurse, Clinical Informatics Specialist
Sanya’k̓ula
Vancouver, BC
- Full-time
The CIS is the liaison between Professional Practice, Digital Health/Information Management, clinical operations leaders, users (staff and clinicians) and other groups and utilizes their…
Added 34 mins ago
S
Nurse, Clinical Informatics Specialist
Sanya’k̓ula
Vancouver, BC
- Full-time
The CIS is the liaison between Professional Practice, Digital Health/Information Management, clinical operations leaders, users (staff and clinicians) and other groups and utilizes their…

Homes Alive Pets

Customer Service Representative (Full Time)

Edmonton, AB, Canada

$16.25 · Full-time

Apply on homesalive.ca About employer

Applications open in a new tab.

Job details

Pay: $16.25
Job type: Full-time
Posting language: English
Posted: Nov 10, 2026

Original job description

Why Homes Alive Pets?

This isn’t your average pet store. Our stores are community hubs built on a belief in a higher standard for pet care – and our team is the reason why. We take a brand-agnostic, knowledge-over-upselling approach, focusing entirely on getting to know each guest and their pet, and empowering confident decisions.

Our mission is to add value to every life. That means our guests and their pets, our co-workers, our brand partners and vendors, and our communities.

Job Title

Customer Service Representative

Direct Report

Store Manager

Department

Store Operations

Location

5611 104 St NW, Edmonton, AB T6H 2K1

Summary

Customer Service Representatives are the first point of contact for our guests and strive to ensure every guest has a positive experience. This is a generalist role: Customer Service Representatives operate the till, offer honest, brand-agnostic advice about products and pet care, stock shelves and manage overstock, and keep the store clean, organized, and welcoming.

The ideal Customer Service Representative has excellent communication and people skills, experience in guest service or a willingness to learn, and a passion for pets. Training in our products, pet care, and nutrition is provided.

Qualifications

Required

Ability and willingness to repeatedly lift up to 50 lbs.
Ability and willingness to work in the freezer (down to -18°C) for extended periods of time. Freezer jackets and equipment are provided.
Ability and willingness to work at height, including operating the WAVE (a mechanical worker assist vehicle) to retrieve product. WAVE training is provided.
Comfortable working around dogs and cats, as guests regularly bring their pets into the store.

Preferred

Experience with dogs and/or cats, and knowledge of pet care and nutrition, especially raw food.

Skills & Attributes

Positive & Hardworking Attitude. A willingness to go the extra mile to give every guest the best possible experience.
Strong Communication. Ability to communicate clearly and confidently with guests and co-workers.
Resilience. Ability to remain calm and navigate high-stress situations.
Teamwork. Works collaboratively and pitches in wherever the store needs help.
Time Management & Attention to Detail. Stays on top of tasks and completes them accurately.
Trustworthiness. Handles cash, product, and guest information with integrity.

Job Responsibilities

Customer Service Representatives are responsible for a variety of store functions, including but not limited to:

Guest Service

Greet guests, learn the needs of each guest and their pet, and offer honest, brand-agnostic advice focused on the right product rather than the upsell.
Operate the till and accurately handle cash.
Process returns and exchanges.
Hand off Buy-Online-Pickup-In-Store and same-day orders, as needed.
Help guests carry product out to their vehicles as requested.
Assist with online order fulfilment as needed.

Stocking & Store Appearance

Keep shelves fully stocked, clean, and organized.
When shelf product runs low, restock from the back-of-store warehouse, rotating product first-in, first-out (FIFO).
Keep overstock organized so product is easy to find and rotate.
Organize and rotate frozen product in the warehouse and display freezers.
Continuously check expiry dates and remove outdated product from shelves.
Clean shelves and face product (arrange products in an organized and appealing manner).
Ensure product information (e.g. price tags, sale and Petcoins signs) is visible and up to date.
Place digital sales tags and replace their batteries as needed.

Store Operations

Assist in completing opening and closing duties.
Complete routine tasks in stocking and store checklists and tasks delegated by leaders, following procedures for safety, efficiency, clear communication, and inventory accuracy.

Team & Growth

Take initiative to support co-workers and leaders with projects and tasks, helping build a culture of service.
Pursue opportunities to learn and grow across Homes Alive Pets, developing into a leader who models humility and service to others.

A Day in the Life of a Customer Service Representative

Each day as a Customer Service Representative will be dynamic and unique. A typical day will involve helping guests find the supplies they need for their pets, sharing information about pet care and nutrition, and assisting them at the till. You will also stock shelves, keep overstock organized, and spend dedicated time in our warehouse and display freezers organizing and rotating frozen product. Throughout the day, you will help keep the store clean and presentable, with shelves that are full and well organized. And since guests often bring their pets into the store, you will get plenty of opportunities to interact with dogs and cats (and even hand out treats!).

Schedule

Full-time Customer Service Representatives are scheduled to work between 30 and 40 hrs./week.
Shifts may be morning, afternoon, or evening, Monday to Sunday, and are determined at the discretion of the Store Manager.
Availability to work evenings, weekends, and holidays is required.
Closing shifts may run until 10:30 pm to complete closing duties.
The first Tuesday of each month is 10% Tuesday and is a blackout day for time off. Shifts that day may fall anywhere between 6:00 am and 11:30 pm.

Compensation

$16.25

Benefits

Dental care
Disability insurance
Extended health care
Life insurance
Paid time off
Vision care
Staff discounts

Apply on homesalive.ca About employer

More about this job

Responsibilities

The Customer Service Representative acts as the first point of contact for guests, providing honest product advice and ensuring a positive shopping experience. They are also responsible for stocking shelves, managing inventory, and maintaining store cleanliness and organization.

Requirements

Candidates must be able to lift up to 50 lbs and work in cold freezer environments for extended periods. Strong communication skills and a passion for pets are essential, with a willingness to work evenings, weekends, and holidays.

Skills

Customer service
Communication
Cash handling
Inventory management
Pet care
Time management
Attention to detail
Teamwork
Resilience
Product knowledge
Stocking
Organization

Benefits

Dental care
Disability insurance
Extended health care
Life insurance
Paid time off
Vision care
Staff discounts

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail
Pet Care
Nutrition
Inventory Management
Cashier
Stocking
FIFO
Warehouse
Freezer
Communication
Teamwork
Point of Sale
Order Fulfillment
Pet Supplies

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Work requirements

Jobs in Canada