Jobs in Canada

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Added 3 mins ago
NB
Wealth Associate
National Bank of Canada
Brossard, QC
- Full-time
Carry out routine operations related to financial transactions (e.g., purchases and sales of securities, necessary transaction adjustments)
Added 3 mins ago
NB
Banking Advisor
National Bank of Canada
Longueuil, QC · Saint-Hubert, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 3 mins ago
NB
Wealth Associate
National Bank of Canada
Richmond Hill, ON
- Full-time
Carry out routine operations related to financial transactions (e.g., purchases and sales of securities, necessary transaction adjustments)
Added 3 mins ago
NB
Wealth Associate
National Bank of Canada
Ottawa, ON
- Full-time
Carry out routine operations related to financial transactions (e.g., purchases and sales of securities, necessary transaction adjustments)
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M
People and Culture Generalist - Western Canada
Metrie
Calgary, AB
- Full-time
This is a hybrid (4 days in office, 1 work from home) , hands-on role based in our Calgary, Alberta Distribution Centre
Added 3 mins ago
NB
Branch Manager
National Bank of Canada
Kitchener, ON
- Full-time
As an Advice Centre Manager, you’ll manage your Advice Centre and play a strategic role by guiding your team and helping each member achieve their objectives. With an approach focused on…
Added 3 mins ago
R
Global Supply Chain Manager
Reusables
Vancouver, BC
- $90,000 to $110,000 CAD / year
- Full-time
…what you set up will be one of a kind. Until our Production Manager starts, you'll also cover inventory planning and make sure the floor has what it needs. This is a full-time, permanent…
Added 3 mins ago
MM
Estimator
Mercer Mass Timber
Okanagan Falls, BC
- Full-time
Reporting to the Estimating Manager, the Estimator will be responsible for accurately estimating the costs associated with mass timber construction projects, ensuring that our clients…
Added 3 mins ago
NB
Account Manager, SME
National Bank of Canada
Montreal, QC
- Full-time
A career as an SME Account Manager in the 1859 Private Wealth Management team means acting as a privileged guide for hundreds of small to medium-sized businesses, surrounded by experts, to…
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Management Trainee
Enterprise
Cambridge, ON
- Full-time
Must have 6 months cumulative experience or involvement in any of the following:
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E
Management Trainee
Enterprise
Woodstock, ON
- Full-time
Must have 6 months cumulative experience or involvement in any of the following:
Added 3 mins ago
PC
Strategic Segment & Customer Marketing Manager
Phoenix Contact Canada
Milton, ON
- Full-time
The Strategic Segment & Customer Marketing Manager is a strategic, customer-focused marketing leader responsible for developing and executing market-driven growth strategies across Phoenix…
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Expansion Controller
H&M
Toronto, ON
- Full-time
Support the Sales Market Expansion Manager with analysis and business case preparation
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Management Trainee
Enterprise
Brantford, ON
- Full-time
Must have 6 months cumulative experience or involvement in any of the following:
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Assistant Manager, Kingsgate Mall
Mark's
Vancouver, BC
- Full-time
Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
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Management Trainee
Enterprise
London, ON
- Full-time
Must have 6 months cumulative experience or involvement in any of the following:
Added 3 mins ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
Identify new business opportunities within a prescribed Regional Sales Territory via sourcing and Hunting to identify new business opportunities within a global sales territory and target…
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Customer Technical Support Manager
Kaleidescape
Waterloo, ON
- Full-time
Kaleidescape is seeking a technically capable manager to lead our small remote customer support team.
Added 3 mins ago
CL
Assistant Store Manager
Chatters Limited Partnership
Regina, SK
- Full-time
We’re looking for a confident and people oriented Assistant Store Manager who can multi task and keep things running smoothly in our busy salon environment.
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Retail Experience Lead
Fire & Flower Inc.
Oshawa, ON
Strong knowledge of retail sales principles, methods, practices, and techniques.
Added 3 mins ago
Interim Retail Store Manager
Fire & Flower Inc.
Smiths Falls, ON
The Retail Store Manager is responsible for the daily operations and profitability of their assigned location(s), according to set goals and business objectives. Daily operations include…
Added 3 mins ago
Interim Manager Front End -FreshCo Coliseum
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Edmonton, AB
The Interim Front-End Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an…
Added 3 mins ago
Drift - Assistant Manager
The Armour Group Limited
Halifax, NS
Assistant Manager at Drift Restaurant with Freehand Hospitality
Added 3 mins ago
Spécialiste technique des ventes - Technical Sales Specialist - Montreal
Intertape Polymer Group (IPG)
Montreal, QC
Added 3 mins ago
SALES ENABLEMENT & OFFICE SUPPORT
Harvard Media Inc.
Fort McMurray, AB
Working closely with our Sales Manager, Sales Representatives, and internal departments, you'll help turn great ideas into successful advertising campaigns and memorable client experiences.

Homes Alive Pets

Customer Service Representative (Full Time)

Edmonton, AB, Canada

$16.25 · Full-time

Apply on homesalive.ca About employer

Applications open in a new tab.

Job details

Pay: $16.25
Job type: Full-time
Posting language: English
Posted: Nov 10, 2026

Original job description

Why Homes Alive Pets?

This isn’t your average pet store. Our stores are community hubs built on a belief in a higher standard for pet care – and our team is the reason why. We take a brand-agnostic, knowledge-over-upselling approach, focusing entirely on getting to know each guest and their pet, and empowering confident decisions.

Our mission is to add value to every life. That means our guests and their pets, our co-workers, our brand partners and vendors, and our communities.

Job Title

Customer Service Representative

Direct Report

Store Manager

Department

Store Operations

Location

5611 104 St NW, Edmonton, AB T6H 2K1

Summary

Customer Service Representatives are the first point of contact for our guests and strive to ensure every guest has a positive experience. This is a generalist role: Customer Service Representatives operate the till, offer honest, brand-agnostic advice about products and pet care, stock shelves and manage overstock, and keep the store clean, organized, and welcoming.

The ideal Customer Service Representative has excellent communication and people skills, experience in guest service or a willingness to learn, and a passion for pets. Training in our products, pet care, and nutrition is provided.

Qualifications

Required

Ability and willingness to repeatedly lift up to 50 lbs.
Ability and willingness to work in the freezer (down to -18°C) for extended periods of time. Freezer jackets and equipment are provided.
Ability and willingness to work at height, including operating the WAVE (a mechanical worker assist vehicle) to retrieve product. WAVE training is provided.
Comfortable working around dogs and cats, as guests regularly bring their pets into the store.

Preferred

Experience with dogs and/or cats, and knowledge of pet care and nutrition, especially raw food.

Skills & Attributes

Positive & Hardworking Attitude. A willingness to go the extra mile to give every guest the best possible experience.
Strong Communication. Ability to communicate clearly and confidently with guests and co-workers.
Resilience. Ability to remain calm and navigate high-stress situations.
Teamwork. Works collaboratively and pitches in wherever the store needs help.
Time Management & Attention to Detail. Stays on top of tasks and completes them accurately.
Trustworthiness. Handles cash, product, and guest information with integrity.

Job Responsibilities

Customer Service Representatives are responsible for a variety of store functions, including but not limited to:

Guest Service

Greet guests, learn the needs of each guest and their pet, and offer honest, brand-agnostic advice focused on the right product rather than the upsell.
Operate the till and accurately handle cash.
Process returns and exchanges.
Hand off Buy-Online-Pickup-In-Store and same-day orders, as needed.
Help guests carry product out to their vehicles as requested.
Assist with online order fulfilment as needed.

Stocking & Store Appearance

Keep shelves fully stocked, clean, and organized.
When shelf product runs low, restock from the back-of-store warehouse, rotating product first-in, first-out (FIFO).
Keep overstock organized so product is easy to find and rotate.
Organize and rotate frozen product in the warehouse and display freezers.
Continuously check expiry dates and remove outdated product from shelves.
Clean shelves and face product (arrange products in an organized and appealing manner).
Ensure product information (e.g. price tags, sale and Petcoins signs) is visible and up to date.
Place digital sales tags and replace their batteries as needed.

Store Operations

Assist in completing opening and closing duties.
Complete routine tasks in stocking and store checklists and tasks delegated by leaders, following procedures for safety, efficiency, clear communication, and inventory accuracy.

Team & Growth

Take initiative to support co-workers and leaders with projects and tasks, helping build a culture of service.
Pursue opportunities to learn and grow across Homes Alive Pets, developing into a leader who models humility and service to others.

A Day in the Life of a Customer Service Representative

Each day as a Customer Service Representative will be dynamic and unique. A typical day will involve helping guests find the supplies they need for their pets, sharing information about pet care and nutrition, and assisting them at the till. You will also stock shelves, keep overstock organized, and spend dedicated time in our warehouse and display freezers organizing and rotating frozen product. Throughout the day, you will help keep the store clean and presentable, with shelves that are full and well organized. And since guests often bring their pets into the store, you will get plenty of opportunities to interact with dogs and cats (and even hand out treats!).

Schedule

Full-time Customer Service Representatives are scheduled to work between 30 and 40 hrs./week.
Shifts may be morning, afternoon, or evening, Monday to Sunday, and are determined at the discretion of the Store Manager.
Availability to work evenings, weekends, and holidays is required.
Closing shifts may run until 10:30 pm to complete closing duties.
The first Tuesday of each month is 10% Tuesday and is a blackout day for time off. Shifts that day may fall anywhere between 6:00 am and 11:30 pm.

Compensation

$16.25

Benefits

Dental care
Disability insurance
Extended health care
Life insurance
Paid time off
Vision care
Staff discounts

Apply on homesalive.ca About employer

More about this job

Responsibilities

The Customer Service Representative acts as the first point of contact for guests, providing honest product advice and ensuring a positive shopping experience. They are also responsible for stocking shelves, managing inventory, and maintaining store cleanliness and organization.

Requirements

Candidates must be able to lift up to 50 lbs and work in cold freezer environments for extended periods. Strong communication skills and a passion for pets are essential, with a willingness to work evenings, weekends, and holidays.

Skills

Customer service
Communication
Cash handling
Inventory management
Pet care
Time management
Attention to detail
Teamwork
Resilience
Product knowledge
Stocking
Organization

Benefits

Dental care
Disability insurance
Extended health care
Life insurance
Paid time off
Vision care
Staff discounts

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail
Pet Care
Nutrition
Inventory Management
Cashier
Stocking
FIFO
Warehouse
Freezer
Communication
Teamwork
Point of Sale
Order Fulfillment
Pet Supplies

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Work requirements

Jobs in Canada