Jobs in Canada

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Added 13 mins ago
M
Floor Lead (Retail) (Part-time)
Mejuri
Vancouver, BC
- Part-time
The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and…
Added 13 mins ago
HA
Guest Service Representative (Full Time)
Homes Alive Pets Internal Job Board
Edmonton, AB
- Full-time
This isn’t your average pet store. Our stores are community hubs built on a belief in a higher standard for pet care – and our team is the reason why. We take a brand-agnostic,…
Added 27 mins ago
M
Assistant Manager, Kingsgate Mall
Mark's
Vancouver, BC
- Full-time
Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
Added 27 mins ago
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Customer Technical Support Manager
Kaleidescape
Waterloo, ON
- Full-time
Kaleidescape is the industry leader in high-fidelity home theatre entertainment, delivering an unparalleled cinematic experience through cutting-edge hardware, software, and digital movie…
Added 57 mins ago
WC
(CAN) Gérant de rayon leader, aliments
Walmart Canada
Trois-Rivières, QC
- Full-time
…priorities communicated by the Food Assistant Manager and the Store Management Team. Delegates, supports, and follows up on the completion of Customer Availability Process…
Added 58 mins ago
HA
Guest Service Representative (Full Time)
Homes Alive Pets
Edmonton, AB
- Full-time
This isn’t your average pet store. Our stores are community hubs built on a belief in a higher standard for pet care – and our team is the reason why. We take a brand-agnostic,…
Added 58 mins ago
HA
Customer Service Representative (Full Time)
Homes Alive Pets
Edmonton, AB
- Full-time
This isn’t your average pet store. Our stores are community hubs built on a belief in a higher standard for pet care – and our team is the reason why. We take a brand-agnostic,…
Added 1 hour ago
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Director, Channel Strategy & Execution - QSR, Chain & C-Store
''
Toronto, ON
- Full-time
The Director, Channel Strategy & Execution – QSR, Chain & C-Store is a key member of McCain’s North America Go-to-Market team. This role is responsible for developing and executing channel…
Added 1 hour ago
WC
(CAN) Gérant de rayon leader, marchandise générale
Walmart Canada
Sept-Îles, QC
- Full-time
…the General Merchandise and Fashion Assistant Manager and the Store Management…
Added 1 hour ago
JR
Logistics Manager - Health & Wellness Retail
JRoss Retail Recruiters
Medicine Hat, AB
- Full-time
We are seeking a hands-on, solutions-oriented leader who enjoys rolling up their sleeves, developing capable teams, and finding better ways to get things done. Someone who can balance the…
Added 1 hour ago
JR
Store Manager - Premium Specialty Retail
JRoss Retail Recruiters
Regina, SK
- $58,000 to $68,000 CAD / year
- Full-time
They are looking for a store leader who sees retail as more than simply running a location. This person will set the tone for the store, build a high-performing team, develop strong…
Added 1 hour ago
Specialized Consultant
EssilorLuxottica Group
Edmonton, AB
With us, you’ll be part of a team that’s influencing athletes, whether they’re running in your neighborhood or standing on an Olympic podium. Together we bring the latest in advanced…
Added 1 hour ago
A
Hearing Aid Specialist or Audiologist
Amplifon
Port Perry, ON
- Full-time
Amplifon is the global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With a presence in 25 countries and 20,300 employees worldwide,…
Added 1 hour ago
CT
Financial Analyst, Financial Planning and Analysis (CT Retail & Corporate Functions OPEX)
Canadian Tire Corporation
Toronto, ON
- $60,000 to $75,000 CAD / year
- Full-time
The Canadian Tire Finance team plays a key role in helping us stay competitive in the ever-changing retail environment by providing accurate, timely, and high-quality financial planning &…
Added 1 hour ago
CT
Assistant Manager, Kingsgate Mall
Canadian Tire Corporation
Vancouver, BC
- Full-time
Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
Added 1 hour ago
BB
Associé(e) des ventes au détail (Temps plein) / Retail Sales Associate (Full Time)
Best Buy Canada
Granby, QC
- Full-time
Grow your career in similar roles (customer service representative, merchandiser, online order pick-up specialist) or development roles (team lead, assistant store leader, store leader).
Added 1 hour ago
T
Software Engineer II (Full Stack)
TD
Toronto, ON
- Full-time
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of…
Added 1 hour ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
ON · Hannon, ON
- Full-time
You’re a natural leader who knows how to motivate a team;
Added 1 hour ago
C
Deli Clerk
Co-op
La Ronge, SK
- Full-time
Reporting to the Deli Team Leader, responsibilities for the position include the following:
Added 1 hour ago
FH
Assistant Store Manager Canada
Follett Higher Education
Toronto, ON
- Full-time
As an Assistant Store Manager - Canada, you will support a Market Leader or Campus Store Manager in oversight of store operations. You will be responsible for driving results through sales…
Added 2 hours ago
M
Storekeeper - Kitting (Student)
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
Training will be during the day shift, and training can last up to 8 weeks
Added 2 hours ago
AF
Customer Category Development Manager - Toronto
Arla Foods Inc. (Canada)
Concord, ON
- Full-time
This role is based out of our Maple, Ontario (329 Shipwill Street) office, and we work in a hybrid way of working (2-3 days in office per week)
Added 2 hours ago
FE
Student Optician-Mississauga, ON-Clearly by For Eyes
For Eyes
Mississauga, ON
- Part-time
…We are as unique as our customers and patients. Our diverse team consists of more than 500 dedicated associates across 105 stores in the United States and Puerto Rico. Our highly qualified…
Added 2 hours ago
JR
Area Manager - Kitchen Supply/Housewares
JRoss Retail Recruiters
Vancouver, BC
- Full-time
…performance across all three stores, the Area Manager will act as Store Manager for one location, combining day-to-day store leadership with broader responsibility for people, sales,…
Added 2 hours ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Montreal, QC
- Full-time
You are a natural leader who knows how to motivate a team;

Homes Alive Pets

Customer Service Representative (Full Time)

Edmonton, AB, Canada

$16.25 · Full-time

Apply on homesalive.ca About employer

Applications open in a new tab.

Job details

Pay: $16.25
Job type: Full-time
Posting language: English
Posted: Nov 10, 2026

Original job description

Why Homes Alive Pets?

This isn’t your average pet store. Our stores are community hubs built on a belief in a higher standard for pet care – and our team is the reason why. We take a brand-agnostic, knowledge-over-upselling approach, focusing entirely on getting to know each guest and their pet, and empowering confident decisions.

Our mission is to add value to every life. That means our guests and their pets, our co-workers, our brand partners and vendors, and our communities.

Job Title

Customer Service Representative

Direct Report

Store Manager

Department

Store Operations

Location

5611 104 St NW, Edmonton, AB T6H 2K1

Summary

Customer Service Representatives are the first point of contact for our guests and strive to ensure every guest has a positive experience. This is a generalist role: Customer Service Representatives operate the till, offer honest, brand-agnostic advice about products and pet care, stock shelves and manage overstock, and keep the store clean, organized, and welcoming.

The ideal Customer Service Representative has excellent communication and people skills, experience in guest service or a willingness to learn, and a passion for pets. Training in our products, pet care, and nutrition is provided.

Qualifications

Required

Ability and willingness to repeatedly lift up to 50 lbs.
Ability and willingness to work in the freezer (down to -18°C) for extended periods of time. Freezer jackets and equipment are provided.
Ability and willingness to work at height, including operating the WAVE (a mechanical worker assist vehicle) to retrieve product. WAVE training is provided.
Comfortable working around dogs and cats, as guests regularly bring their pets into the store.

Preferred

Experience with dogs and/or cats, and knowledge of pet care and nutrition, especially raw food.

Skills & Attributes

Positive & Hardworking Attitude. A willingness to go the extra mile to give every guest the best possible experience.
Strong Communication. Ability to communicate clearly and confidently with guests and co-workers.
Resilience. Ability to remain calm and navigate high-stress situations.
Teamwork. Works collaboratively and pitches in wherever the store needs help.
Time Management & Attention to Detail. Stays on top of tasks and completes them accurately.
Trustworthiness. Handles cash, product, and guest information with integrity.

Job Responsibilities

Customer Service Representatives are responsible for a variety of store functions, including but not limited to:

Guest Service

Greet guests, learn the needs of each guest and their pet, and offer honest, brand-agnostic advice focused on the right product rather than the upsell.
Operate the till and accurately handle cash.
Process returns and exchanges.
Hand off Buy-Online-Pickup-In-Store and same-day orders, as needed.
Help guests carry product out to their vehicles as requested.
Assist with online order fulfilment as needed.

Stocking & Store Appearance

Keep shelves fully stocked, clean, and organized.
When shelf product runs low, restock from the back-of-store warehouse, rotating product first-in, first-out (FIFO).
Keep overstock organized so product is easy to find and rotate.
Organize and rotate frozen product in the warehouse and display freezers.
Continuously check expiry dates and remove outdated product from shelves.
Clean shelves and face product (arrange products in an organized and appealing manner).
Ensure product information (e.g. price tags, sale and Petcoins signs) is visible and up to date.
Place digital sales tags and replace their batteries as needed.

Store Operations

Assist in completing opening and closing duties.
Complete routine tasks in stocking and store checklists and tasks delegated by leaders, following procedures for safety, efficiency, clear communication, and inventory accuracy.

Team & Growth

Take initiative to support co-workers and leaders with projects and tasks, helping build a culture of service.
Pursue opportunities to learn and grow across Homes Alive Pets, developing into a leader who models humility and service to others.

A Day in the Life of a Customer Service Representative

Each day as a Customer Service Representative will be dynamic and unique. A typical day will involve helping guests find the supplies they need for their pets, sharing information about pet care and nutrition, and assisting them at the till. You will also stock shelves, keep overstock organized, and spend dedicated time in our warehouse and display freezers organizing and rotating frozen product. Throughout the day, you will help keep the store clean and presentable, with shelves that are full and well organized. And since guests often bring their pets into the store, you will get plenty of opportunities to interact with dogs and cats (and even hand out treats!).

Schedule

Full-time Customer Service Representatives are scheduled to work between 30 and 40 hrs./week.
Shifts may be morning, afternoon, or evening, Monday to Sunday, and are determined at the discretion of the Store Manager.
Availability to work evenings, weekends, and holidays is required.
Closing shifts may run until 10:30 pm to complete closing duties.
The first Tuesday of each month is 10% Tuesday and is a blackout day for time off. Shifts that day may fall anywhere between 6:00 am and 11:30 pm.

Compensation

$16.25

Benefits

Dental care
Disability insurance
Extended health care
Life insurance
Paid time off
Vision care
Staff discounts

Apply on homesalive.ca About employer

More about this job

Responsibilities

The Customer Service Representative acts as the first point of contact for guests, providing honest product advice and ensuring a positive shopping experience. They are also responsible for stocking shelves, managing inventory, and maintaining store cleanliness and organization.

Requirements

Candidates must be able to lift up to 50 lbs and work in cold freezer environments for extended periods. Strong communication skills and a passion for pets are essential, with a willingness to work evenings, weekends, and holidays.

Skills

Customer service
Communication
Cash handling
Inventory management
Pet care
Time management
Attention to detail
Teamwork
Resilience
Product knowledge
Stocking
Organization

Benefits

Dental care
Disability insurance
Extended health care
Life insurance
Paid time off
Vision care
Staff discounts

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail
Pet Care
Nutrition
Inventory Management
Cashier
Stocking
FIFO
Warehouse
Freezer
Communication
Teamwork
Point of Sale
Order Fulfillment
Pet Supplies

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Work requirements

Jobs in Canada