Jobs in Canada

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Added 3 mins ago
E
Management Trainee
Enterprise
Guelph, ON
- Full-time
Must have 6 months cumulative experience or involvement in any of the following:
Added 3 mins ago
E
Management Trainee
Enterprise
Kitchener, ON
- Full-time
Must have 6 months cumulative experience or involvement in any of the following:
Added 4 mins ago
CE
Bar Manager - National on 10th
Concorde Entertainment Group
Calgary, AB
- Full-time
A Bar Manager contributes to all front of house operations specifically related to the bar and is responsible for several functions including but not limited to: scheduling, inventory…
Added 4 mins ago
SS
Sales Representative
Super Students
Ottawa, ON
- Part-time
Sales or customer service experience is an asset, not required
Added 4 mins ago
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Template - Performance Coach (Personal Trainer)
Movati
Thunder Bay, ON
- Full-time
Our Performance Coach will report directly to the Personal Training Manager and is responsible for continuously improving the Performance Coach service offering. You will also:
Added 4 mins ago
Senior Tax Analyst, Indirect Tax
Lyft
Toronto, ON
…allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of…
Added 4 mins ago
SI
Sales Associate
Staples Inc.
Bolton, ON
- Full-time
Deliver exceptional customer service and enhance customer engagement and satisfaction.
Added 19 mins ago
SE
Senior Product Owner - EV Charging Solutions
Schneider Electric
Richmond, BC
- $114,750 to $162,000 CAD / year
- Full-time
…development stages, collaborating closely with engineering, sales, and external partners to bring new solutions to market and support the evolution of existing…
Added 19 mins ago
JR
Assistant Store Manager - Off Price
JRoss Retail Recruiters
AB · Edmonton, AB
- Full-time
Assist in overseeing all aspects of store operations, ensuring effective communication and execution of plans that drive sales growth, production targets, and exceptional customer service.
Added 19 mins ago
RC
Quotation Specialist
Rexel Canada
AB · Edmonton, AB
- Full-time
…requirements of our customer and for Nedco. Reporting to the Project Manager, you will support the quotations and project management…
Added 19 mins ago
E
Management Trainee
Enterprise
Fort St. John, BC
- Full-time
Must have 6 months cumulative experience or involvement in any of the following: · Must have a valid Canadian Class 5 driver's license with no more than two moving violations and/or at fault accidents within the last three years
Added 19 mins ago
E
Management Trainee
Enterprise
Cranbrook, BC
- Full-time
Must have 6 months cumulative experience or involvement in any of the following: · Must have a valid Canadian Class 5 driver's license with no more than two moving violations and/or at fault accidents within the last three years
Added 19 mins ago
WC
Staff Pharmacist (Full-Time)
Walmart Canada
Pembroke, ON
- Full-time
Position Summary...The Staff Pharmacist assists the Pharmacy Manager in all aspects of the Pharmacy Operations. Provides patient care specific to each patient based on feedback received…
Added 19 mins ago
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Client Solutions Manager - Global Business Solutions - Canada
TikTok
Toronto, ON
- Full-time
The Client Solutions Manager (CSM) will work closely with the sales team to provide support and expertise in meeting client objectives and providing best-in-class customer service to both…
Added 19 mins ago
P&
Regional Sales Manager - Instrumentation
Process & Steam Specialties
Eastern Canada
- Full-time
Role Description The Regional Sales Manager – Instrumentation is a full-time, on-site role based in Oakville, Sarnia, Montreal or Saint John. This role is responsible for managing and…
Added 19 mins ago
JH
General Manager - Night Club
JRoss Hospitality Recruiters
Toronto, ON
- $90,000 to $100,000 CAD / year
- Full-time
We are seeking a General Manager who understands that exceptional nightlife is about more than great drinks and entertainment. It's about creating an environment where guests feel welcome,…
Added 19 mins ago
IM
Senior Manager, Technical Support
Ingram Micro
Mississauga, ON
- $150,000 to $165,000 CAD / year
- Full-time
…global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business…
Added 19 mins ago
WC
Senior Manager, Business Development
Walmart Canada
Mississauga, ON
- Full-time
…communicating goals and achievements. End-to-end management of the sales cycle and legal contracts with internal stakeholders ensures favorable terms aligning with company objectives.…
Added 19 mins ago
WC
Cogérant
Walmart Canada
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
- Full-time
Position Summary...To support the Store Manager in the management of store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive…
Added 19 mins ago
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Retail Support Associate - Bloor Street, Toronto
RIMOWA
Toronto, ON
- Full-time
Reports to Store Manager ensuring work duties are accurately performed
Added 19 mins ago
RU
Field Specialist I, Production Technology Services
Ricoh USA, Inc.
Winnipeg, MB
- Full-time
Assumes responsibilities assigned by the Field Technology Service Manager as required.
Added 19 mins ago
WC
(Can) pharmacy manager
Walmart Canada
Toronto, ON
- Full-time
…during the posted business hours. Supervise and support the OTC manager in their everyday duties and responsibilities. Ensure excellent patient experience, locate merchandise on the sales…
Added 19 mins ago
FF
Seasonal Associate - Famous Footwear
Famous Footwear
Rocky View No 44, AB · Rocky View County, AB
- Temporary
Must exercise independent judgment and discretion partnering with Store Sales Manager and/or Assistant Managers, as needed
Added 19 mins ago
GN
Supervisor, Massage Therapy & Treatments - 6-Month Contract
Groupe Nordik
Chelsea, QC
- Contract
Reporting to the Massage Therapy & Treatments Manager, the Supervisor, Massage Therapy and Treatments oversees the smooth day-to-day operation of the department, which includes:
Added 19 mins ago
RU
Field Specialist I, Production Technology Services
Ricoh USA, Inc.
Winnipeg, MB
- Full-time
Assumes responsibilities assigned by the Field Technology Service Manager as required.

Homes Alive Pets

Customer Service Representative (Full Time)

Edmonton, AB, Canada

$16.25 · Full-time

Apply on homesalive.ca About employer

Applications open in a new tab.

Job details

Pay: $16.25
Job type: Full-time
Posting language: English
Posted: Nov 10, 2026

Original job description

Why Homes Alive Pets?

This isn’t your average pet store. Our stores are community hubs built on a belief in a higher standard for pet care – and our team is the reason why. We take a brand-agnostic, knowledge-over-upselling approach, focusing entirely on getting to know each guest and their pet, and empowering confident decisions.

Our mission is to add value to every life. That means our guests and their pets, our co-workers, our brand partners and vendors, and our communities.

Job Title

Customer Service Representative

Direct Report

Store Manager

Department

Store Operations

Location

5611 104 St NW, Edmonton, AB T6H 2K1

Summary

Customer Service Representatives are the first point of contact for our guests and strive to ensure every guest has a positive experience. This is a generalist role: Customer Service Representatives operate the till, offer honest, brand-agnostic advice about products and pet care, stock shelves and manage overstock, and keep the store clean, organized, and welcoming.

The ideal Customer Service Representative has excellent communication and people skills, experience in guest service or a willingness to learn, and a passion for pets. Training in our products, pet care, and nutrition is provided.

Qualifications

Required

Ability and willingness to repeatedly lift up to 50 lbs.
Ability and willingness to work in the freezer (down to -18°C) for extended periods of time. Freezer jackets and equipment are provided.
Ability and willingness to work at height, including operating the WAVE (a mechanical worker assist vehicle) to retrieve product. WAVE training is provided.
Comfortable working around dogs and cats, as guests regularly bring their pets into the store.

Preferred

Experience with dogs and/or cats, and knowledge of pet care and nutrition, especially raw food.

Skills & Attributes

Positive & Hardworking Attitude. A willingness to go the extra mile to give every guest the best possible experience.
Strong Communication. Ability to communicate clearly and confidently with guests and co-workers.
Resilience. Ability to remain calm and navigate high-stress situations.
Teamwork. Works collaboratively and pitches in wherever the store needs help.
Time Management & Attention to Detail. Stays on top of tasks and completes them accurately.
Trustworthiness. Handles cash, product, and guest information with integrity.

Job Responsibilities

Customer Service Representatives are responsible for a variety of store functions, including but not limited to:

Guest Service

Greet guests, learn the needs of each guest and their pet, and offer honest, brand-agnostic advice focused on the right product rather than the upsell.
Operate the till and accurately handle cash.
Process returns and exchanges.
Hand off Buy-Online-Pickup-In-Store and same-day orders, as needed.
Help guests carry product out to their vehicles as requested.
Assist with online order fulfilment as needed.

Stocking & Store Appearance

Keep shelves fully stocked, clean, and organized.
When shelf product runs low, restock from the back-of-store warehouse, rotating product first-in, first-out (FIFO).
Keep overstock organized so product is easy to find and rotate.
Organize and rotate frozen product in the warehouse and display freezers.
Continuously check expiry dates and remove outdated product from shelves.
Clean shelves and face product (arrange products in an organized and appealing manner).
Ensure product information (e.g. price tags, sale and Petcoins signs) is visible and up to date.
Place digital sales tags and replace their batteries as needed.

Store Operations

Assist in completing opening and closing duties.
Complete routine tasks in stocking and store checklists and tasks delegated by leaders, following procedures for safety, efficiency, clear communication, and inventory accuracy.

Team & Growth

Take initiative to support co-workers and leaders with projects and tasks, helping build a culture of service.
Pursue opportunities to learn and grow across Homes Alive Pets, developing into a leader who models humility and service to others.

A Day in the Life of a Customer Service Representative

Each day as a Customer Service Representative will be dynamic and unique. A typical day will involve helping guests find the supplies they need for their pets, sharing information about pet care and nutrition, and assisting them at the till. You will also stock shelves, keep overstock organized, and spend dedicated time in our warehouse and display freezers organizing and rotating frozen product. Throughout the day, you will help keep the store clean and presentable, with shelves that are full and well organized. And since guests often bring their pets into the store, you will get plenty of opportunities to interact with dogs and cats (and even hand out treats!).

Schedule

Full-time Customer Service Representatives are scheduled to work between 30 and 40 hrs./week.
Shifts may be morning, afternoon, or evening, Monday to Sunday, and are determined at the discretion of the Store Manager.
Availability to work evenings, weekends, and holidays is required.
Closing shifts may run until 10:30 pm to complete closing duties.
The first Tuesday of each month is 10% Tuesday and is a blackout day for time off. Shifts that day may fall anywhere between 6:00 am and 11:30 pm.

Compensation

$16.25

Benefits

Dental care
Disability insurance
Extended health care
Life insurance
Paid time off
Vision care
Staff discounts

Apply on homesalive.ca About employer

More about this job

Responsibilities

The Customer Service Representative acts as the first point of contact for guests, providing honest product advice and ensuring a positive shopping experience. They are also responsible for stocking shelves, managing inventory, and maintaining store cleanliness and organization.

Requirements

Candidates must be able to lift up to 50 lbs and work in cold freezer environments for extended periods. Strong communication skills and a passion for pets are essential, with a willingness to work evenings, weekends, and holidays.

Skills

Customer service
Communication
Cash handling
Inventory management
Pet care
Time management
Attention to detail
Teamwork
Resilience
Product knowledge
Stocking
Organization

Benefits

Dental care
Disability insurance
Extended health care
Life insurance
Paid time off
Vision care
Staff discounts

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail
Pet Care
Nutrition
Inventory Management
Cashier
Stocking
FIFO
Warehouse
Freezer
Communication
Teamwork
Point of Sale
Order Fulfillment
Pet Supplies

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Work requirements

Jobs in Canada