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Added 2 hours ago
DB
Part Time Bridal Sales
David's Bridal
Winnipeg, MB
- $16 to $22.32 CAD / hour
- Part-time
…all customers. Stylists are responsible for providing 5-Star Customer Service to all David’s Bridal customers, achieving sales goals and productivity by expertly following our 5-Step…
Added 23 hours ago
FB
Carry-Out Representative
Farm Boy Inc.
Ottawa, ON
- From $17.95 CAD / hour
- Part-time
Support store operations by assuming other related duties on a periodic basis.
Added 1 day ago
DB
Part Time Bridal Sales
David's Bridal
Toronto, ON · Scarborough, ON
- Part-time
…all customers. Stylists are responsible for providing 5-Star Customer Service to all David’s Bridal customers, achieving sales goals and productivity by expertly following our selling…
Added 1 day ago
LC
Asset Protection Representative
Loblaw Companies Limited
Kitchener, ON
- Full-time
Support Operations – Ensure compliance with company standards, security policies, and provincial regulations.
Added 1 day ago
L
Assistant Branch Manager - Office 1553
LendDirect
Kingston, ON
- Full-time
“After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant…
Added 1 day ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $18 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 day ago
DB
Part Time Bridal Sales
David's Bridal
London, ON
- Part-time
…all customers. Stylists are responsible for providing 5-Star Customer Service to all David’s Bridal customers, achieving sales goals and productivity by expertly following our selling…
Added 1 day ago
FB
Customer Service Representative
Farm Boy Inc.
Oakville, ON
- From $18 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 day ago
LC
Asset Protection Representative
Loblaw Companies Limited
Bedford, NS
- Full-time
Support Operations – Ensure compliance with company standards, security policies, and provincial regulations.
Added 1 day ago
LC
Asset Protection Representative
Loblaw Companies Limited
Dartmouth, NS
- Full-time
Support Operations – Ensure compliance with company standards, security policies, and provincial regulations.
Added 1 day ago
LC
Asset Protection Representative
Loblaw Companies Limited
Oakville, ON
- Full-time
We are hiring a full-time Asset Protection Representative at RCSS #1024 – 201 Oak Park Drive, Oakville, Ontario, L6H 6M3. This position requires open availability based on store hours,…
Added 1 day ago
BB
Marchandiseur/Marchandiseuse (Saisonnier(ère)) / Merchandiser (Seasonal)
Best Buy Canada
Pointe-Claire, QC
- Part-time
Grow your career in similar roles (customer service representative, sales associate, online order pick-up specialist) or development roles (team lead, assistant store leader, store leader).
Added 1 day ago
HB
Full Time Key Holder - BOSS Store, Laval 1
HUGO BOSS Canada, Inc.
Laval, QC
- Full-time
- Other
Become a brand ambassador and be part of a team that works with passion, ambition and expertise to create excellent customer experiences. Be among the first to bring our collections from…
Added 1 day ago
Grocery - Clerk All Purpose Grid B SW
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Quesnel, BC
As a customer yourself, you know how important helpful service is. The impression shoppers get at the front end of the store is key to building customer loyalty. So too is maintaining a…
Added 2 days ago
Operations Supervisor
David's Bridal
Winnipeg, MB
…in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in…
Added 2 days ago
RP
Counter Sales Representative
Reliable Parts Ltd.
Laval, QC
- Full-time
As a Customer Service Representative, you play an essential role in providing excellent customer service and driving sales for our company. You are the first point of contact customers have…
Added 2 days ago
FB
Customer Service Representative
Farm Boy Inc.
Kingston, ON
- $18 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 2 days ago
HB
Assistant Manager - BOSS Store, Square One
HUGO BOSS Canada, Inc.
Mississauga, ON
- Other
Become a brand ambassador and be part of a team that works with passion, ambition and expertise to create excellent customer experiences. Be among the first to bring our collections from…
Added 2 days ago
HB
Assistant Store Manager - BOSS Store, Laval
HUGO BOSS Canada, Inc.
Laval, QC
- Other
Become a brand ambassador and be part of a team that works with passion, ambition and expertise to create excellent customer experiences. Be among the first to bring our collections from…
Added 2 days ago
SA
Customer Service Representative - Delivery
Sollio Agriculture
Swift Current, SK
- Full-time
We are seeking a dedicated and reliable Customer Service Representative for our animal feed supply company. The successful candidate will be responsible for assisting in the daily…
Added 3 days ago
Sales Representative
Sherwin-Williams
Quebec, QC
Identify products and quantities that must be carried in inventory to support customer needs and communicate this to store/Facility.
Added 3 days ago
BB
Seasonal Retail Associate
Best Buy Canada
Fort St. James, BC
- Part-time
Customer Service Representative: Process purchases at our checkout and help customers leave excited about what’s in the box!
Added 3 days ago
HA
Guest Service Representative (Full Time)
Homes Alive Pets Internal Job Board
Lethbridge, AB
- Full-time
Each day as a Guest Service Representative will be dynamic and unique. A typical day will involve helping guests find the supplies they need for their pets, sharing information about pet…
Added 3 days ago
BB
Seasonal Retail Associate
Best Buy Canada
Hamilton, ON
- Part-time
Customer Service Representative: Process purchases at our checkout and help customers leave excited about what’s in the box!
Added 3 days ago
HA
Guest Service Representative (Full Time)
Homes Alive Pets
Lethbridge, AB
- Full-time
Each day as a Guest Service Representative will be dynamic and unique. A typical day will involve helping guests find the supplies they need for their pets, sharing information about pet…

Homes Alive Pets

Guest Service Representative (Full Time)

Lethbridge, AB, Canada

$16.25 · Full-time

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Job details

Pay: $16.25
Job type: Full-time
Posting language: English
Posted: Oct 22, 2026

Original job description

Why Homes Alive Pets?

This isn’t your average pet store. Our stores are community hubs built on a belief in a higher standard for pet care – and our team is the reason why. We take a brand-agnostic, knowledge-over-upselling approach, focusing entirely on getting to know each guest and their pet, and empowering confident decisions.

Our mission is to add value to every life. That means our guests and their pets, our co-workers, our brand partners and vendors, and our communities.

Job Title

Guest Service Representative

Direct Report

Store Manager

Department

Store Operations

Location

910 3rd Ave S Lethbridge, AB T1J 0H9

Summary

Guest Service Representatives are the first point of contact for our guests and strive to ensure every guest has a positive experience. This is a generalist role: Guest Service Representatives operate the till, offer honest, brand-agnostic advice about products and pet care, stock shelves and manage overstock, and keep the store clean, organized, and welcoming.

The ideal Guest Service Representative has excellent communication and people skills, experience in guest service or a willingness to learn, and a passion for pets. Training in our products, pet care, and nutrition is provided.

Qualifications

Required

Ability and willingness to repeatedly lift up to 50 lbs.
Ability and willingness to work in the freezer (down to -18°C) for extended periods of time. Freezer jackets and equipment are provided.
Ability and willingness to work at height, including operating the WAVE (a mechanical worker assist vehicle) to retrieve product. WAVE training is provided.
Comfortable working around dogs and cats, as guests regularly bring their pets into the store.

Preferred

Experience with dogs and/or cats, and knowledge of pet care and nutrition, especially raw food.

Skills & Attributes

Positive & Hardworking Attitude. A willingness to go the extra mile to give every guest the best possible experience.
Strong Communication. Ability to communicate clearly and confidently with guests and co-workers.
Resilience. Ability to remain calm and navigate high-stress situations.
Teamwork. Works collaboratively and pitches in wherever the store needs help.
Time Management & Attention to Detail. Stays on top of tasks and completes them accurately.
Trustworthiness. Handles cash, product, and guest information with integrity.

Job Responsibilities

Guest Service Representatives are responsible for a variety of store functions, including but not limited to:

Guest Service

Greet guests, learn the needs of each guest and their pet, and offer honest, brand-agnostic advice focused on the right product rather than the upsell.
Operate the till and accurately handle cash.
Process returns and exchanges.
Hand off Buy-Online-Pickup-In-Store and same-day orders, as needed.
Help guests carry product out to their vehicles as requested.
Assist with online order fulfilment as needed.

Stocking & Store Appearance

Keep shelves fully stocked, clean, and organized.
When shelf product runs low, restock from the back-of-store warehouse, rotating product first-in, first-out (FIFO).
Keep overstock organized so product is easy to find and rotate.
Organize and rotate frozen product in the warehouse and display freezers.
Continuously check expiry dates and remove outdated product from shelves.
Clean shelves and face product (arrange products in an organized and appealing manner).
Ensure product information (e.g. price tags, sale and Petcoins signs) is visible and up to date.
Place digital sales tags and replace their batteries as needed.

Store Operations

Assist in completing opening and closing duties.
Complete routine tasks in stocking and store checklists and tasks delegated by leaders, following procedures for safety, efficiency, clear communication, and inventory accuracy.

Team & Growth

Take initiative to support co-workers and leaders with projects and tasks, helping build a culture of service.
Pursue opportunities to learn and grow across Homes Alive Pets, developing into a leader who models humility and service to others.

A Day in the Life of a Guest Service Representative

Each day as a Guest Service Representative will be dynamic and unique. A typical day will involve helping guests find the supplies they need for their pets, sharing information about pet care and nutrition, and assisting them at the till. You will also stock shelves, keep overstock organized, and spend dedicated time in our warehouse and display freezers organizing and rotating frozen product. Throughout the day, you will help keep the store clean and presentable, with shelves that are full and well organized. And since guests often bring their pets into the store, you will get plenty of opportunities to interact with dogs and cats (and even hand out treats!).

Schedule

Full-time Guest Service Representatives are scheduled to work between 30 and 40 hrs./week.
Shifts may be morning, afternoon, or evening, Monday to Sunday, and are determined at the discretion of the Store Manager.
Availability to work evenings, weekends, and holidays is required.
Closing shifts may run until 10:30 pm to complete closing duties.
The first Tuesday of each month is 10% Tuesday and is a blackout day for time off. Shifts that day may fall anywhere between 6:00 am and 11:30 pm.

Compensation

$16.25

Benefits

Dental care
Disability insurance
Extended health care
Life insurance
Paid time off
Vision care
Staff discounts

Apply About employer

More about this job

Responsibilities

Welcome guests, understand their needs, provide honest product and pet-care advice, operate the till, and process returns, exchanges, and orders. Stock and rotate products, maintain clean and organized shelves and freezers, complete store duties, and support co-workers and leaders.

Requirements

Applicants must be able to repeatedly lift up to 50 pounds, work for extended periods in a freezer down to -18°C, work at height using the WAVE vehicle, and be comfortable around dogs and cats. Strong communication, teamwork, resilience, time management, attention to detail, and trustworthiness are expected; pet-care experience or knowledge is preferred, and training is provided.

Skills

Guest Service
Communication
Cash Handling
Product Advice
Pet Care Knowledge
Teamwork
Time Management
Attention To Detail
Resilience
Inventory Management
Stocking
Product Rotation
Organization
Problem Solving
Trustworthiness

Benefits

Dental Care
Disability Insurance
Extended Health Care
Life Insurance
Paid Time Off
Vision Care
Staff Discounts

Visa sponsorship

Not detected in the job text

Keywords

Guest Service
Retail Operations
Pet Care
Pet Nutrition
Raw Food
Cash Handling
Point Of Sale
Returns And Exchanges
Online Order Fulfillment
Buy Online Pickup In Store
Same-Day Orders
Inventory Accuracy
Stocking
Overstock Management
First-In, First-Out (FIFO)
Frozen Product Handling
Expiry Date Checks
Product Merchandising
Digital Sales Tags
Opening And Closing Duties
WAVE Mechanical Worker Assist Vehicle
Freezer Work
Safety Procedures
Dogs And Cats

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