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Added 15 hours ago
SH
Back of House - Line Cook
Sandman Hotel Group
Winnipeg, MB
- Full-time
…experiences for our guests, from handcrafted dishes to flawless table service, focused on excellence in every…
Added 16 hours ago
M
BOH Management - Sous Chef
Moxies
Barrie, ON
- Full-time
Previous leadership experience in a full-service restaurant or bar
Added 1 day ago
FH
Royal Service Supervisor
Fairmont Hotels & Resorts
Lake Louise, AB
- Full-time
Ensure guest and co-worker safety by maintaining knowledge of crisis and emergency procedures.
Added 1 day ago
Front of House - Late Night Server
Northland Properties
Sherwood Park, AB
You have excellent guest service and people skills
Added 1 day ago
Front of House - Supervisor, Food Services
Northland Properties
Calgary, AB
As a Service Co-ordinator, you will help create a welcoming and quality experience for our guests. You will be assisting in the supervision of 15-20 crew members and running the restaurant…
Added 1 day ago
Back of House - Line Cook
Northland Properties
Calgary, AB
…experiences for our guests, from handcrafted dishes to flawless table service, focused on excellence in every…
Added 1 day ago
Tavern - Dishwasher
Northland Properties
Winnipeg, MB
…be yourself and share your infectious personality with every guest in the building and an environment that cultivates the purest definitions of hospitality – even if you lack the necessary…
Added 1 day ago
AC
Custodial Services Worker
Aramark Canada
Toronto, ON
- Full-time
Maintains friendly, efficient, positive guest service demeanor towards guests, clients and co-workers
Added 1 day ago
AC
Custodial Services Worker
Aramark Canada
Toronto, ON
- Full-time
Maintains friendly, efficient, positive guest service demeanor towards guests, clients and co-workers
Added 1 day ago
M
Back of House - Cook
Moxies
Kelowna, BC
- Full-time
…experiences for our guests, from handcrafted dishes to flawless table service, focused on excellence in every…
Added 1 day ago
Banquets Supervisor, Culinary
Northland Properties
Winnipeg, MB
Previous culinary experience in a full-service restaurant or bar with strong culinary production skills
Added 1 day ago
TS
Shelter Worker - Casual
The Salvation Army in Canada
Campbell River, BC
- Part-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 1 day ago
TS
Shelter Support Worker (Casual)
The Salvation Army in Canada
Port Hardy, BC
- Part-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 1 day ago
Front of House - Server with Evening and Late night Availability
Northland Properties
Calgary, AB
…hospitality driven, team-oriented people to become a part of our service team. With many different key responsibilities a Server may have, this role is crucial in creating an outstanding…
Added 1 day ago
TS
Shelter Support Worker (Casual)
The Salvation Army Canada and Bermuda Territory
Port Hardy, BC · Mount Waddington Community Ministries
- Part-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 1 day ago
LH
Job Title Program Resource Worker
Lookout Housing + Health Society
North Vancouver, BC
- Internship
The Program Resource Worker (PRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 1 day ago
Night Auditor
Northland Properties
Abbotsford, BC
Experience in all aspects of customer service and people management
Added 2 days ago
AR
Maintenance Worker
Algonquin Resort
Cambridge, ON
- Full-time
The duties of the Maintenance Worker include, but are not limited to the following:
Added 2 days ago
Banquets - Captain
Northland Properties
Winnipeg, MB
…Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career…
Added 2 days ago
Banquets - Captain
Northland Properties
Winnipeg, MB
…Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career…
Added 2 days ago
SA
Food Service Worker - Tim Horton's (YYZ)
SSP America
Mississauga, ON
- Full-time
SSP Canada operates more than 30 restaurants throughout Toronto Pearson International Airport. The Food Service Associate plays a vital role in delivering excellent customer experiences by…
Added 2 days ago
Night Auditor
Northland Properties
Langley (District), BC · Langley, BC
Experience in all aspects of customer service and people management
Added 2 days ago
C
PSW/GA/HCA
Chartwell
ON · Stoney Creek, ON
- Part-time
Are you passionate about making a difference in the lives of older adults through compassionate care and exceptional service? As a Guest Attendant at Chartwell, you’ll provide personal…
Added 2 days ago
A
Royal Service Supervisor
AccorHotel
Lake Louise, AB
- Full-time
Ensure guest and co-worker safety by maintaining knowledge of crisis and emergency procedures.
Added 2 days ago
HA
Guest Service Representative (Full Time)
Homes Alive Pets
Calgary, AB
- Full-time
Guest Service Representatives are the first point of contact for our guests and strive to ensure every guest has a positive experience. This is a generalist role: Guest Service…

Homes Alive Pets

Guest Service Representative (Full Time)

Calgary, AB, Canada

$16.25 · Full-time

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Job details

Pay: $16.25
Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

Why Homes Alive Pets?

This isn’t your average pet store. Our stores are community hubs built on a belief in a higher standard for pet care – and our team is the reason why. We take a brand-agnostic, knowledge-over-upselling approach, focusing entirely on getting to know each guest and their pet, and empowering confident decisions.

Our mission is to add value to every life. That means our guests and their pets, our co-workers, our brand partners and vendors, and our communities.

Job Title

Guest Service Representative

Direct Report

Store Manager

Department

Store Operations

Location

110-6711 Macleod Trail SW, Calgary AB, T2H 2T3

Summary

Guest Service Representatives are the first point of contact for our guests and strive to ensure every guest has a positive experience. This is a generalist role: Guest Service Representatives operate the till, offer honest, brand-agnostic advice about products and pet care, stock shelves and manage overstock, and keep the store clean, organized, and welcoming.

The ideal Guest Service Representative has excellent communication and people skills, experience in guest service or a willingness to learn, and a passion for pets. Training in our products, pet care, and nutrition is provided.

Qualifications

Required

Ability and willingness to repeatedly lift up to 50 lbs.
Ability and willingness to work in the freezer (down to -18°C) for extended periods of time. Freezer jackets and equipment are provided.
Ability and willingness to work at height, including operating the WAVE (a mechanical worker assist vehicle) to retrieve product. WAVE training is provided.
Comfortable working around dogs and cats, as guests regularly bring their pets into the store.

Preferred

Experience with dogs and/or cats, and knowledge of pet care and nutrition, especially raw food.

Skills & Attributes

Positive & Hardworking Attitude. A willingness to go the extra mile to give every guest the best possible experience.
Strong Communication. Ability to communicate clearly and confidently with guests and co-workers.
Resilience. Ability to remain calm and navigate high-stress situations.
Teamwork. Works collaboratively and pitches in wherever the store needs help.
Time Management & Attention to Detail. Stays on top of tasks and completes them accurately.
Trustworthiness. Handles cash, product, and guest information with integrity.

Job Responsibilities

Guest Service Representatives are responsible for a variety of store functions, including but not limited to:

Guest Service

Greet guests, learn the needs of each guest and their pet, and offer honest, brand-agnostic advice focused on the right product rather than the upsell.
Operate the till and accurately handle cash.
Process returns and exchanges.
Hand off Buy-Online-Pickup-In-Store and same-day orders, as needed.
Help guests carry product out to their vehicles as requested.
Assist with online order fulfilment as needed.

Stocking & Store Appearance

Keep shelves fully stocked, clean, and organized.
When shelf product runs low, restock from the back-of-store warehouse, rotating product first-in, first-out (FIFO).
Keep overstock organized so product is easy to find and rotate.
Organize and rotate frozen product in the warehouse and display freezers.
Continuously check expiry dates and remove outdated product from shelves.
Clean shelves and face product (arrange products in an organized and appealing manner).
Ensure product information (e.g. price tags, sale and Petcoins signs) is visible and up to date.
Place digital sales tags and replace their batteries as needed.

Store Operations

Assist in completing opening and closing duties.
Complete routine tasks in stocking and store checklists and tasks delegated by leaders, following procedures for safety, efficiency, clear communication, and inventory accuracy.

Team & Growth

Take initiative to support co-workers and leaders with projects and tasks, helping build a culture of service.
Pursue opportunities to learn and grow across Homes Alive Pets, developing into a leader who models humility and service to others.

A Day in the Life of a Guest Service Representative

Each day as a Guest Service Representative will be dynamic and unique. A typical day will involve helping guests find the supplies they need for their pets, sharing information about pet care and nutrition, and assisting them at the till. You will also stock shelves, keep overstock organized, and spend dedicated time in our warehouse and display freezers organizing and rotating frozen product. Throughout the day, you will help keep the store clean and presentable, with shelves that are full and well organized. And since guests often bring their pets into the store, you will get plenty of opportunities to interact with dogs and cats (and even hand out treats!).

Schedule

Full-time Guest Service Representatives are scheduled to work between 30 and 40 hrs./week.
Shifts may be morning, afternoon, or evening, Monday to Sunday, and are determined at the discretion of the Store Manager.
Availability to work evenings, weekends, and holidays is required.
Closing shifts may run until 10:30 pm to complete closing duties.
The first Tuesday of each month is 10% Tuesday and is a blackout day for time off. Shifts that day may fall anywhere between 6:00 am and 11:30 pm.

Compensation

$16.25

Benefits

Dental care
Disability insurance
Extended health care
Life insurance
Paid time off
Vision care
Staff discounts

Apply About employer

More about this job

Responsibilities

The Guest Service Representative is responsible for providing brand-agnostic pet care advice, operating the till, and assisting with online order fulfillment. They also maintain store appearance by stocking shelves, organizing warehouse inventory, and ensuring a clean, welcoming environment for guests.

Requirements

Candidates must be able to lift up to 50 lbs, work in freezer environments, and operate mechanical equipment at height. Strong communication skills and a positive, hardworking attitude are required, with a preference for experience in pet care or nutrition.

Skills

Guest service
Communication
Cash handling
Inventory management
Pet care
Nutrition knowledge
Time management
Attention to detail
Teamwork
Resilience
Problem solving
Product stocking

Benefits

Dental care
Disability insurance
Extended health care
Life insurance
Paid time off
Vision care
Staff discounts

Visa sponsorship

Not detected in the job text

Keywords

Pet care
Nutrition
Retail
Customer service
Inventory control
FIFO
Warehouse
Freezer management
Cashier
Point of sale
Order fulfillment
Merchandising
Safety procedures
Team collaboration
Communication skills

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