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Added 5 hours ago
SC
Cashier/Grocery Clerk
Safeway Canada
Terrace, BC
- Full-time
As a customer yourself, you know how important helpful service is. The impression shoppers get at the front end of the store is key to building customer loyalty. So too is maintaining a…
Added 7 hours ago
LA
Automotive Parts Representative
Lordco Auto Parts
Parksville, BC
- $19 to $25 CAD / hour
- Full-time
Our employees are our family, and we want to make sure they are taken care of. Your health and well-being matter to us, and we are dedicated to providing top-notch programs and plans to…
Added 18 hours ago
Produce Clerk
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Terrace, BC
As a customer yourself, you know how important helpful service is. The impression shoppers get at the front end of the store is key to building customer loyalty. So too is maintaining a…
Added 1 day ago
GE
Contract Warehouse Associate - Brantford
Gerrie Electric Wholesale Ltd.
Brantford, ON
- Contract
Our core purpose is Customer First- Employee Driven. We strive for an inspiring culture and integrity in all that we do.
Added 1 day ago
Operations Supervisor
David's Bridal
Winnipeg, MB
…in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in…
Added 1 day ago
Operations Supervisor
David's Bridal
Edmonton, AB
…in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in…
Added 1 day ago
DB
Part Time Bridal Sales
David's Bridal
Winnipeg, MB
- Part-time
…all customers. Stylists are responsible for providing 5-Star Customer Service to all David’s Bridal customers, achieving sales goals and productivity by expertly following our 5-Step…
Added 1 day ago
BB
Seasonal Retail Associate
Best Buy Canada
Caledon, ON
- Part-time
Customer Service Representative: Process purchases at our checkout and help customers leave excited about what’s in the box!
Added 1 day ago
BB
Associé(e) aux ventes - Mobile (Temps partiel) / Mobile Sales Associate (Part Time)
Best Buy Canada
Montreal, QC
- Part-time
Grow your career in similar roles (customer service representative, merchandiser, online order pick-up specialist) or development roles (team lead, assistant store leader, store leader).
Added 1 day ago
BB
Associé(e) aux ventes - Mobile (Saisonnier(ère)) / Mobile Sales Associate (Seasonal)
Best Buy Canada
Montreal, QC
- Part-time
Grow your career in similar roles (customer service representative, merchandiser, online order pick-up specialist) or development roles (team lead, assistant store leader, store leader).
Added 1 day ago
BB
Seasonal Retail Associate
Best Buy Canada
Regina, SK
- Part-time
Customer Service Representative: Process purchases at our checkout and help customers leave excited about what’s in the box!
Added 1 day ago
LC
Uniformed Asset Protection Personnel
Loblaw Companies Limited
Oshawa, ON
- Part-time
Perform other duties as assigned to support overall store operations and customer satisfaction.
Added 1 day ago
LC
Uniformed Asset Protection Personnel
Loblaw Companies Limited
Coquitlam, BC
- Part-time
Perform other duties as assigned to support overall store operations and customer satisfaction.
Added 1 day ago
MM
Part-Time Financial Service Representative
Money Mart
Ottawa, ON
- Part-time
At Money Mart, we understand that not every customer fit with-in traditional banking or prime lending models. That’s why our teams look beyond the credit score to provide accessible,…
Added 1 day ago
LC
Uniformed Asset Protection Personnel
Loblaw Companies Limited
London, ON
- Part-time
Perform other duties as assigned to support overall store operations and customer satisfaction.
Added 1 day ago
LC
Uniformed Asset Protection Personnel
Loblaw Companies Limited
Sudbury, ON
- Part-time
Perform other duties as assigned to support overall store operations and customer satisfaction.
Added 1 day ago
LC
Uniformed Asset Protection Personnel
Loblaw Companies Limited
Chatham-Kent, ON
- Part-time
Perform other duties as assigned to support overall store operations and customer satisfaction.
Added 1 day ago
LC
Uniformed Asset Protection Personnel
Loblaw Companies Limited
Mississauga, ON
- Part-time
Perform other duties as assigned to support overall store operations and customer satisfaction.
Added 1 day ago
LC
Uniformed Asset Protection Personnel
Loblaw Companies Limited
Oshawa, ON
- Part-time
Perform other duties as assigned to support overall store operations and customer satisfaction.
Added 1 day ago
LC
Uniformed Asset Protection Personnel
Loblaw Companies Limited
Milton, ON
- Part-time
Perform other duties as assigned to support overall store operations and customer satisfaction.
Added 1 day ago
LC
Uniformed Asset Protection Personnel
Loblaw Companies Limited
Toronto, ON
- Part-time
Perform other duties as assigned to support overall store operations and customer satisfaction.
Added 1 day ago
LC
Uniformed Asset Protection Personnel
Loblaw Companies Limited
Ottawa, ON
- Part-time
Perform other duties as assigned to support overall store operations and customer satisfaction.
Added 1 day ago
LC
Uniformed Asset Protection Personnel
Loblaw Companies Limited
Chatham-Kent, ON
- Part-time
Perform other duties as assigned to support overall store operations and customer satisfaction.
Added 1 day ago
LC
Uniformed Asset Protection Personnel
Loblaw Companies Limited
St. Thomas, ON
- Part-time
Perform other duties as assigned to support overall store operations and customer satisfaction.
Added 1 day ago
HA
Guest Service Representative (Full Time)
Homes Alive Pets
Calgary, AB
- Full-time
Each day as a Guest Service Representative will be dynamic and unique. A typical day will involve helping guests find the supplies they need for their pets, sharing information about pet…

Homes Alive Pets

Guest Service Representative (Full Time)

Calgary, AB, Canada

$16.25 · Full-time

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Job details

Pay: $16.25
Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

Why Homes Alive Pets?

This isn’t your average pet store. Our stores are community hubs built on a belief in a higher standard for pet care – and our team is the reason why. We take a brand-agnostic, knowledge-over-upselling approach, focusing entirely on getting to know each guest and their pet, and empowering confident decisions.

Our mission is to add value to every life. That means our guests and their pets, our co-workers, our brand partners and vendors, and our communities.

Job Title

Guest Service Representative

Direct Report

Store Manager

Department

Store Operations

Location

110-6711 Macleod Trail SW, Calgary AB, T2H 2T3

Summary

Guest Service Representatives are the first point of contact for our guests and strive to ensure every guest has a positive experience. This is a generalist role: Guest Service Representatives operate the till, offer honest, brand-agnostic advice about products and pet care, stock shelves and manage overstock, and keep the store clean, organized, and welcoming.

The ideal Guest Service Representative has excellent communication and people skills, experience in guest service or a willingness to learn, and a passion for pets. Training in our products, pet care, and nutrition is provided.

Qualifications

Required

Ability and willingness to repeatedly lift up to 50 lbs.
Ability and willingness to work in the freezer (down to -18°C) for extended periods of time. Freezer jackets and equipment are provided.
Ability and willingness to work at height, including operating the WAVE (a mechanical worker assist vehicle) to retrieve product. WAVE training is provided.
Comfortable working around dogs and cats, as guests regularly bring their pets into the store.

Preferred

Experience with dogs and/or cats, and knowledge of pet care and nutrition, especially raw food.

Skills & Attributes

Positive & Hardworking Attitude. A willingness to go the extra mile to give every guest the best possible experience.
Strong Communication. Ability to communicate clearly and confidently with guests and co-workers.
Resilience. Ability to remain calm and navigate high-stress situations.
Teamwork. Works collaboratively and pitches in wherever the store needs help.
Time Management & Attention to Detail. Stays on top of tasks and completes them accurately.
Trustworthiness. Handles cash, product, and guest information with integrity.

Job Responsibilities

Guest Service Representatives are responsible for a variety of store functions, including but not limited to:

Guest Service

Greet guests, learn the needs of each guest and their pet, and offer honest, brand-agnostic advice focused on the right product rather than the upsell.
Operate the till and accurately handle cash.
Process returns and exchanges.
Hand off Buy-Online-Pickup-In-Store and same-day orders, as needed.
Help guests carry product out to their vehicles as requested.
Assist with online order fulfilment as needed.

Stocking & Store Appearance

Keep shelves fully stocked, clean, and organized.
When shelf product runs low, restock from the back-of-store warehouse, rotating product first-in, first-out (FIFO).
Keep overstock organized so product is easy to find and rotate.
Organize and rotate frozen product in the warehouse and display freezers.
Continuously check expiry dates and remove outdated product from shelves.
Clean shelves and face product (arrange products in an organized and appealing manner).
Ensure product information (e.g. price tags, sale and Petcoins signs) is visible and up to date.
Place digital sales tags and replace their batteries as needed.

Store Operations

Assist in completing opening and closing duties.
Complete routine tasks in stocking and store checklists and tasks delegated by leaders, following procedures for safety, efficiency, clear communication, and inventory accuracy.

Team & Growth

Take initiative to support co-workers and leaders with projects and tasks, helping build a culture of service.
Pursue opportunities to learn and grow across Homes Alive Pets, developing into a leader who models humility and service to others.

A Day in the Life of a Guest Service Representative

Each day as a Guest Service Representative will be dynamic and unique. A typical day will involve helping guests find the supplies they need for their pets, sharing information about pet care and nutrition, and assisting them at the till. You will also stock shelves, keep overstock organized, and spend dedicated time in our warehouse and display freezers organizing and rotating frozen product. Throughout the day, you will help keep the store clean and presentable, with shelves that are full and well organized. And since guests often bring their pets into the store, you will get plenty of opportunities to interact with dogs and cats (and even hand out treats!).

Schedule

Full-time Guest Service Representatives are scheduled to work between 30 and 40 hrs./week.
Shifts may be morning, afternoon, or evening, Monday to Sunday, and are determined at the discretion of the Store Manager.
Availability to work evenings, weekends, and holidays is required.
Closing shifts may run until 10:30 pm to complete closing duties.
The first Tuesday of each month is 10% Tuesday and is a blackout day for time off. Shifts that day may fall anywhere between 6:00 am and 11:30 pm.

Compensation

$16.25

Benefits

Dental care
Disability insurance
Extended health care
Life insurance
Paid time off
Vision care
Staff discounts

Apply About employer

More about this job

Responsibilities

The Guest Service Representative is responsible for providing brand-agnostic pet care advice, operating the till, and assisting with online order fulfillment. They also maintain store appearance by stocking shelves, organizing warehouse inventory, and ensuring a clean, welcoming environment for guests.

Requirements

Candidates must be able to lift up to 50 lbs, work in freezer environments, and operate mechanical equipment at height. Strong communication skills and a positive, hardworking attitude are required, with a preference for experience in pet care or nutrition.

Skills

Guest service
Communication
Cash handling
Inventory management
Pet care
Nutrition knowledge
Time management
Attention to detail
Teamwork
Resilience
Problem solving
Product stocking

Benefits

Dental care
Disability insurance
Extended health care
Life insurance
Paid time off
Vision care
Staff discounts

Visa sponsorship

Not detected in the job text

Keywords

Pet care
Nutrition
Retail
Customer service
Inventory control
FIFO
Warehouse
Freezer management
Cashier
Point of sale
Order fulfillment
Merchandising
Safety procedures
Team collaboration
Communication skills

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