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Added 3 mins ago
LS
Account Sales Manager – OEM Manufacturer (Residential HVAC/Hydronics)
Lock Search Group
Vancouver, BC · Greater Vancouver, BC
- Full-time
…Hydronics and Ventilation sector, is seeking an experienced Account Sales Manager to support their rapid growth across the BC region. The ideal candidate will bring a strong understanding…
Added 1 hour ago
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- Full-time
…organization, thanks to your skills in providing exceptional customer service, your ability to build strong trusting relationships and your knowledge of financial…
Added 1 hour ago
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Banking Advisor
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Laval, QC
- Full-time
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Added 3 hours ago
EA
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Expertise AI
Toronto, ON · Greater Toronto Area, Canada
- Full-time
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Added 3 hours ago
S
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SME
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- Full-time
Prior phone sales, direct sales or customer service activities required.
Added 4 hours ago
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Added 4 hours ago
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- Full-time
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Added 5 hours ago
BS
Bilingual Customer Service Representative
Bilingual Source
Mississauga, ON
- $57,000 to $63,000 CAD / year
- Full-time
Bilingual Customer Service Representative (French and English Required)
Added 6 hours ago
MM
Manager, Export Liner
MSC Mediterranean Shipping Company
Montreal, QC
- Full-time
The role serves as the primary commercial representative for the assigned trade(s), building and maintaining strong relationships with principals, customers, industry partners, and internal…
Added 7 hours ago
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Sales Representative (Amazon & B2B) Neutraceutical Industry
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- Full-time
We are looking for a results-driven Sales Representative with hands-on Amazon experience to grow Herbaland’s Amazon business while managing our B2B wholesale channel. This role will focus…
Added 7 hours ago
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Assistant Route Service Sales Representative - Temporary
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Ottawa, ON
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Cintas is seeking an Assistant Route Service Sales Representative. Responsibilities include providing route service to a set customer base, through the pick-up and delivery of uniforms and…
Added 8 hours ago
HE
Customer Service Specialist
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Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
…events, and brand experiences. We’re looking for a Customer Service Representative who enjoys working with people, learning new skills, and being part of a…
Added 8 hours ago
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…team, create a consistent environment of world class customer service, and exceed sales plan. You are a dynamic, attentive, and an inspiring leader who has mastered relationship building…
Added 9 hours ago
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Build lasting client relationships through proactive service
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Added 9 hours ago
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Added 10 hours ago
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Added 10 hours ago
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Merchandising Execution Associate Part-Time - 7086 Winnipeg Southwest
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Winnipeg, MB
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Added 11 hours ago
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Merchandising Execution Associate Part-Time - 7058 St. Vital
The Home Depot Canada
Winnipeg, MB
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 11 hours ago
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Merchandising Execution Associate Part-Time - 7245 Regina Northwest
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Added 12 hours ago
Operations Supervisor
David's Bridal
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…team, create a consistent environment of world class customer service, and exceed sales plan. You are a dynamic, attentive, and an inspiring leader who has mastered relationship building…
Added 13 hours ago
MC
Sales Merchandiser - Part Time
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Saskatoon, SK
- $16.5 to $17 CAD / hour
- Part-time
…with Canada and the USA’s top brands, delivering exceptional service that blends agility, experience, and a people-first mindset. Our mission is to provide executional excellence and agile…

Homes Alive Pets

Guest Service Representative (Full Time)

Calgary, AB, Canada

$16.25 · Full-time

Apply About employer

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Job details

Pay: $16.25
Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

Why Homes Alive Pets?

This isn’t your average pet store. Our stores are community hubs built on a belief in a higher standard for pet care – and our team is the reason why. We take a brand-agnostic, knowledge-over-upselling approach, focusing entirely on getting to know each guest and their pet, and empowering confident decisions.

Our mission is to add value to every life. That means our guests and their pets, our co-workers, our brand partners and vendors, and our communities.

Job Title

Guest Service Representative

Direct Report

Store Manager

Department

Store Operations

Location

110-6711 Macleod Trail SW, Calgary AB, T2H 2T3

Summary

Guest Service Representatives are the first point of contact for our guests and strive to ensure every guest has a positive experience. This is a generalist role: Guest Service Representatives operate the till, offer honest, brand-agnostic advice about products and pet care, stock shelves and manage overstock, and keep the store clean, organized, and welcoming.

The ideal Guest Service Representative has excellent communication and people skills, experience in guest service or a willingness to learn, and a passion for pets. Training in our products, pet care, and nutrition is provided.

Qualifications

Required

Ability and willingness to repeatedly lift up to 50 lbs.
Ability and willingness to work in the freezer (down to -18°C) for extended periods of time. Freezer jackets and equipment are provided.
Ability and willingness to work at height, including operating the WAVE (a mechanical worker assist vehicle) to retrieve product. WAVE training is provided.
Comfortable working around dogs and cats, as guests regularly bring their pets into the store.

Preferred

Experience with dogs and/or cats, and knowledge of pet care and nutrition, especially raw food.

Skills & Attributes

Positive & Hardworking Attitude. A willingness to go the extra mile to give every guest the best possible experience.
Strong Communication. Ability to communicate clearly and confidently with guests and co-workers.
Resilience. Ability to remain calm and navigate high-stress situations.
Teamwork. Works collaboratively and pitches in wherever the store needs help.
Time Management & Attention to Detail. Stays on top of tasks and completes them accurately.
Trustworthiness. Handles cash, product, and guest information with integrity.

Job Responsibilities

Guest Service Representatives are responsible for a variety of store functions, including but not limited to:

Guest Service

Greet guests, learn the needs of each guest and their pet, and offer honest, brand-agnostic advice focused on the right product rather than the upsell.
Operate the till and accurately handle cash.
Process returns and exchanges.
Hand off Buy-Online-Pickup-In-Store and same-day orders, as needed.
Help guests carry product out to their vehicles as requested.
Assist with online order fulfilment as needed.

Stocking & Store Appearance

Keep shelves fully stocked, clean, and organized.
When shelf product runs low, restock from the back-of-store warehouse, rotating product first-in, first-out (FIFO).
Keep overstock organized so product is easy to find and rotate.
Organize and rotate frozen product in the warehouse and display freezers.
Continuously check expiry dates and remove outdated product from shelves.
Clean shelves and face product (arrange products in an organized and appealing manner).
Ensure product information (e.g. price tags, sale and Petcoins signs) is visible and up to date.
Place digital sales tags and replace their batteries as needed.

Store Operations

Assist in completing opening and closing duties.
Complete routine tasks in stocking and store checklists and tasks delegated by leaders, following procedures for safety, efficiency, clear communication, and inventory accuracy.

Team & Growth

Take initiative to support co-workers and leaders with projects and tasks, helping build a culture of service.
Pursue opportunities to learn and grow across Homes Alive Pets, developing into a leader who models humility and service to others.

A Day in the Life of a Guest Service Representative

Each day as a Guest Service Representative will be dynamic and unique. A typical day will involve helping guests find the supplies they need for their pets, sharing information about pet care and nutrition, and assisting them at the till. You will also stock shelves, keep overstock organized, and spend dedicated time in our warehouse and display freezers organizing and rotating frozen product. Throughout the day, you will help keep the store clean and presentable, with shelves that are full and well organized. And since guests often bring their pets into the store, you will get plenty of opportunities to interact with dogs and cats (and even hand out treats!).

Schedule

Full-time Guest Service Representatives are scheduled to work between 30 and 40 hrs./week.
Shifts may be morning, afternoon, or evening, Monday to Sunday, and are determined at the discretion of the Store Manager.
Availability to work evenings, weekends, and holidays is required.
Closing shifts may run until 10:30 pm to complete closing duties.
The first Tuesday of each month is 10% Tuesday and is a blackout day for time off. Shifts that day may fall anywhere between 6:00 am and 11:30 pm.

Compensation

$16.25

Benefits

Dental care
Disability insurance
Extended health care
Life insurance
Paid time off
Vision care
Staff discounts

Apply About employer

More about this job

Responsibilities

The Guest Service Representative is responsible for providing brand-agnostic pet care advice, operating the till, and assisting with online order fulfillment. They also maintain store appearance by stocking shelves, organizing warehouse inventory, and ensuring a clean, welcoming environment for guests.

Requirements

Candidates must be able to lift up to 50 lbs, work in freezer environments, and operate mechanical equipment at height. Strong communication skills and a positive, hardworking attitude are required, with a preference for experience in pet care or nutrition.

Skills

Guest service
Communication
Cash handling
Inventory management
Pet care
Nutrition knowledge
Time management
Attention to detail
Teamwork
Resilience
Problem solving
Product stocking

Benefits

Dental care
Disability insurance
Extended health care
Life insurance
Paid time off
Vision care
Staff discounts

Visa sponsorship

Not detected in the job text

Keywords

Pet care
Nutrition
Retail
Customer service
Inventory control
FIFO
Warehouse
Freezer management
Cashier
Point of sale
Order fulfillment
Merchandising
Safety procedures
Team collaboration
Communication skills

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