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Added 13 mins ago
TL
Mental Health Clinician, Thompson, MB
The Link: Youth and Family Supports
Thompson, MB
- Internship
Must have excellent physical and emotional health · Must have Emergency First Aid and CPR Level C and De-escalation training
Added 13 mins ago
TL
OutReach Worker, Thompson, MB
The Link: Youth and Family Supports
Thompson, MB
- Internship
Must have excellent physical and emotional health · Must have Emergency First Aid and CPR Level C and De-escalation training
Added 29 mins ago
LH
Job Title Outreach Worker
Lookout Housing + Health Society
Campbell River, BC
- Internship
Must have current Occupational First Aid Level 1 Certificate and a Class 5 Driver’s Licence and Driver’s Abstract
Added 29 mins ago
LH
Job Title Outreach Worker
Lookout Housing + Health Society
Campbell River, BC
- Internship
Must have current Occupational First Aid Level 1 Certificate and a Class 5 Driver’s Licence and Driver’s Abstract
Added 29 mins ago
LH
Job Title Tenant Support Worker
Lookout Housing + Health Society
Courtenay, BC
- Full-time
The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 29 mins ago
LH
Job Title Shelter Resource Worker
Lookout Housing + Health Society
Vancouver, BC
- Full-time
Must have current Occupational First Aid Level 1 Certificate
Added 29 mins ago
LH
Job Title Shelter Resource Worker
Lookout Housing + Health Society
Duncan, BC
- Full-time
Must have current Occupational First Aid Level 1 Certificate
Added 29 mins ago
BU
YOUTH DRUG STABILIZATION WORKER - Competition # YDSW 26-11
Brandon University
Winnipeg, MB
- Full-time
…rewarding and fulfilling career. The Youth Drug Stabilization Worker (YDSW) supports the Youth Addictions Stabilization Unit (YASU) and/or the Intoxicated Persons Detention Area (IPDA),…
Added 29 mins ago
HA
Guest Service Representative (Full Time)
Homes Alive Pets
Edmonton, AB
- Full-time
This isn’t your average pet store. Our stores are community hubs built on a belief in a higher standard for pet care – and our team is the reason why. We take a brand-agnostic,…
Added 29 mins ago
HA
Customer Service Representative (Full Time)
Homes Alive Pets
Edmonton, AB
- Full-time
This isn’t your average pet store. Our stores are community hubs built on a belief in a higher standard for pet care – and our team is the reason why. We take a brand-agnostic,…
Added 29 mins ago
Food Service Worker - Nutrition and Food Services
Nova Scotia Health and IWK Health
Liverpool, NS
Nova Scotia Health is more than the province's largest provider of health services; we're a team driven by excellence in health, healing and learning. Across hospitals, health centres and…
Added 29 mins ago
E
Personal Support Worker
Extendicare
Burlington, ON · ParaMed - Burlington (South Service Rd.)
- Full-time
As an integral part of the home and community care team, you will support, encourage and provide independence for patients in their homes and community setting by assisting with activities…
Added 44 mins ago
HR
Social Worker, MSW - Outpatient Mental Health
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
we are looking for a Social Worker to work within our Outpatient, Mental Health and Addictions Program. This is a program within our Mental Health and Addictions Adult Clinic. This Clinic…
Added 44 mins ago
HR
Social Worker, MSW - OP Mental Health and Addictions (Chemical Dependency Program)
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
We currently have an exciting opportunity for a Registered Social Worker, MSW to join our Chemical Dependency Program. This program provides service to patients with complex concurrent…
Added 45 mins ago
Senior Experience Designer II
Electronic Arts
Vancouver, BC
…around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter.…
Added 45 mins ago
Senior Experience Designer
Electronic Arts
Vancouver, BC
…around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter.…
Added 59 mins ago
SS
Personal Support Worker | Permanent Part-Time Evening 3rd Floor
Sienna Senior Living
Toronto, ON
- Part-time
You will be a welcomed member of the Long Term Care team at Cheltenham Community, working in a fast-paced environment where you will make a meaningful difference in residents’ lives. As a…
Added 59 mins ago
S
[26-119] Community Support Worker - Casual On-Call
SOURCES
Delta, BC
- Full-time
Sources Community Living provides all-encompassing care for individuals who have been referred to us by Community Living British Columbia. We are currently recruiting for a casual Community…
Added 59 mins ago
Room Attendant/Guest Service Agent
Northland Properties
Mcbride, BC
Must have time-management skills
Added 59 mins ago
Sales Coordinator
Northland Properties
Langley (District), BC · Langley, BC
Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
Added 59 mins ago
Guest Service Manager
Northland Properties
Oakville, ON
As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
Added 59 mins ago
Housekeeping Room Attendant
Northland Properties
Edmonton, AB
Must have time-management skills
Added 59 mins ago
Sechelt Shelter- Support Worker (Thurs-Sat Eves)
RainCity Housing and Support Society
Sechelt, BC
The Support Worker provides emergency shelter and support to homeless members of the community. Many may have mental health issues and/or substance use issues and may or may not be…
Added 59 mins ago
TS
Christmas Helper
The Salvation Army Canada and Bermuda Territory
Tillsonburg, ON
- Full-time
The Christmas Support Worker provides support to the Community and Family Services during the Christmas season on a temporary basis.
Added 1 hour ago
LH
Occupational Therapist - Vocational Services
Lifemark Health Group
AB · Edmonton, AB
- Full-time
Are you a passionate Occupational Therapist dedicated to enhancing the health and well-being of Canadians? At Lifemark, your work makes a real difference - expanding access to care and…

Homes Alive Pets

Guest Service Representative (Full Time)

Edmonton, AB, Canada

$16.25 · Full-time

Apply on homesalive.ca About employer

Applications open in a new tab.

Job details

Pay: $16.25
Job type: Full-time
Posting language: English
Posted: Nov 10, 2026

Original job description

Why Homes Alive Pets?

This isn’t your average pet store. Our stores are community hubs built on a belief in a higher standard for pet care – and our team is the reason why. We take a brand-agnostic, knowledge-over-upselling approach, focusing entirely on getting to know each guest and their pet, and empowering confident decisions.

Our mission is to add value to every life. That means our guests and their pets, our co-workers, our brand partners and vendors, and our communities.

Job Title

Guest Service Representative

Direct Report

Store Manager

Department

Store Operations

Location

5611 104 St NW, Edmonton, AB T6H 2K1

Summary

Guest Service Representatives are the first point of contact for our guests and strive to ensure every guest has a positive experience. This is a generalist role: Guest Service Representatives operate the till, offer honest, brand-agnostic advice about products and pet care, stock shelves and manage overstock, and keep the store clean, organized, and welcoming.

The ideal Guest Service Representative has excellent communication and people skills, experience in guest service or a willingness to learn, and a passion for pets. Training in our products, pet care, and nutrition is provided.

Qualifications

Required

Ability and willingness to repeatedly lift up to 50 lbs.
Ability and willingness to work in the freezer (down to -18°C) for extended periods of time. Freezer jackets and equipment are provided.
Ability and willingness to work at height, including operating the WAVE (a mechanical worker assist vehicle) to retrieve product. WAVE training is provided.
Comfortable working around dogs and cats, as guests regularly bring their pets into the store.

Preferred

Experience with dogs and/or cats, and knowledge of pet care and nutrition, especially raw food.

Skills & Attributes

Positive & Hardworking Attitude. A willingness to go the extra mile to give every guest the best possible experience.
Strong Communication. Ability to communicate clearly and confidently with guests and co-workers.
Resilience. Ability to remain calm and navigate high-stress situations.
Teamwork. Works collaboratively and pitches in wherever the store needs help.
Time Management & Attention to Detail. Stays on top of tasks and completes them accurately.
Trustworthiness. Handles cash, product, and guest information with integrity.

Job Responsibilities

Guest Service Representatives are responsible for a variety of store functions, including but not limited to:

Guest Service

Greet guests, learn the needs of each guest and their pet, and offer honest, brand-agnostic advice focused on the right product rather than the upsell.
Operate the till and accurately handle cash.
Process returns and exchanges.
Hand off Buy-Online-Pickup-In-Store and same-day orders, as needed.
Help guests carry product out to their vehicles as requested.
Assist with online order fulfilment as needed.

Stocking & Store Appearance

Keep shelves fully stocked, clean, and organized.
When shelf product runs low, restock from the back-of-store warehouse, rotating product first-in, first-out (FIFO).
Keep overstock organized so product is easy to find and rotate.
Organize and rotate frozen product in the warehouse and display freezers.
Continuously check expiry dates and remove outdated product from shelves.
Clean shelves and face product (arrange products in an organized and appealing manner).
Ensure product information (e.g. price tags, sale and Petcoins signs) is visible and up to date.
Place digital sales tags and replace their batteries as needed.

Store Operations

Assist in completing opening and closing duties.
Complete routine tasks in stocking and store checklists and tasks delegated by leaders, following procedures for safety, efficiency, clear communication, and inventory accuracy.

Team & Growth

Take initiative to support co-workers and leaders with projects and tasks, helping build a culture of service.
Pursue opportunities to learn and grow across Homes Alive Pets, developing into a leader who models humility and service to others.

A Day in the Life of a Guest Service Representative

Each day as a Guest Service Representative will be dynamic and unique. A typical day will involve helping guests find the supplies they need for their pets, sharing information about pet care and nutrition, and assisting them at the till. You will also stock shelves, keep overstock organized, and spend dedicated time in our warehouse and display freezers organizing and rotating frozen product. Throughout the day, you will help keep the store clean and presentable, with shelves that are full and well organized. And since guests often bring their pets into the store, you will get plenty of opportunities to interact with dogs and cats (and even hand out treats!).

Schedule

Full-time Guest Service Representatives are scheduled to work between 30 and 40 hrs./week.
Shifts may be morning, afternoon, or evening, Monday to Sunday, and are determined at the discretion of the Store Manager.
Availability to work evenings, weekends, and holidays is required.
Closing shifts may run until 10:30 pm to complete closing duties.
The first Tuesday of each month is 10% Tuesday and is a blackout day for time off. Shifts that day may fall anywhere between 6:00 am and 11:30 pm.

Compensation

$16.25

Benefits

Dental care
Disability insurance
Extended health care
Life insurance
Paid time off
Vision care
Staff discounts

Apply on homesalive.ca About employer

More about this job

Responsibilities

Guest Service Representatives are responsible for providing excellent customer service, offering product advice, and managing store operations such as stocking and till operation. They also maintain store cleanliness, organize inventory, and assist with online order fulfillment.

Requirements

Candidates must be able to lift up to 50 lbs, work in freezer environments, and operate mechanical equipment at height. Strong communication skills and a positive attitude are required, with availability for evenings, weekends, and holidays.

Skills

Guest service
Communication
Cash handling
Inventory management
Product knowledge
Time management
Attention to detail
Teamwork
Resilience
Pet care
Stocking
Organization

Benefits

Dental care
Disability insurance
Extended health care
Life insurance
Paid time off
Vision care
Staff discounts

Visa sponsorship

Not detected in the job text

Keywords

Retail
Pet care
Customer service
Inventory control
FIFO
Merchandising
Point of sale
Warehouse
Nutrition
Raw food
Store operations
Order fulfillment
Safety
Teamwork
Communication

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Work requirements

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