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Added 13 mins ago
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
Full-time
…with a co-located pharmacy and ample on-site parking for both staff and patients. The clinic is ideally situated between a thriving residential neighbourhood and a busy commercial hub in…
Added 13 mins ago
Registered Nurse
Health Careers Canada
Toronto, ON
Full-time
Reporting to the Manager, Professional Practice, the Advanced Practice Nurse Educator (APNE) is an integral member of the interdisciplinary leadership team and demonstrates a set of core…
Added 13 mins ago
Registered Nurse
Health Careers Canada
Mississauga, ON
Full-time
…and long-term health and well-being. The Clinical Services Manager empowers and leads staff in delivering client-centered clinical supports that lead to successful outcomes in reducing the…
Added 13 mins ago
Clinical Educator
Health Careers Canada
Ottawa, ON
Full-time
Carlington Community Health Centre is seeking its Manager of Clinical Operations and Program Services. Permanent, Full-Time position.
Added 13 mins ago
Registered Nurse
Health Careers Canada
Toronto, ON
Full-time
Participates with the Clinical Manager and provides input into the recruitment and selection process for staff.
Added 13 mins ago
Manager, Communications
City of North Vancouver
North Vancouver, BC
Full-time
The Manager, Communications supports the development and implementation of proactive communication programs and strategies from both a corporate and a client-group perspective, as well as…
Added 28 mins ago
Branch Manager, Box Grove Branch
Royal Bank of Canada
Markham, ON
Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 28 mins ago
Branch Manager
Royal Bank of Canada
Cobourg, ON
Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 28 mins ago
Branch Manager, Bloor & Grenview Branch
Royal Bank of Canada
Toronto, ON
Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 43 mins ago
Bellperson (Seasonal)
Fairmont Hotels & Resorts
Jasper, AB
Temporary
Reporting to the Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:
Added 43 mins ago
Supervisor 2, Pharmacy
The Ottawa Hospital
Ottawa, ON
Full-time
…direction of the Pharmacy Oncology and Pharmacy Operations…
Added 58 mins ago
Manager, Account Sales & Planning
Samsung Electronics
Mississauga, ON
Full-time
Work with SECA’s Technical Sales Manager and Convergence team when needed to maximize Samsung sales
Added 58 mins ago
Travelling Commercial Project Manager - CONTRACT
First Onsite - CA
Surrey, BC
$90,000 to $105,000 CAD / year
Contract
First Onsite is seeking to hire a full-time Travelling Commercial Project Manager to scope and estimate the work required to restore commercial properties impacted by water damage and other…
Added 1 hour ago
Supervisor, Operations - (CF Rideau)
Cadillac Fairview
Ottawa, ON
Full-time
…management, while directing and coordinating the activities of staff and the services provided by architects, consultants, contractors and…
Added 1 hour ago
Regional Nurse Manager
First Nations Health Authority
Vancouver, BC · Metro Vancouver A, BC
Full-time
The Regional Nurse Manager provides clinical leadership, operational oversight, and strategic direction for nursing services across the region. This role is responsible for supporting…
Added 1 hour ago
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
Full-time
…comprising of doctors, nurses, and experienced medical office staff. We strive to provide continuity of care, from acute to more longstanding medical issues, and from office visits through…
Added 1 hour ago
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
Full-time
…comprising of doctors, nurses, and experienced medical office staff. We strive to provide continuity of care, from acute to more longstanding medical issues, and from office visits through…
Added 1 hour ago
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
Full-time
…of downtown Langley with great physician support and office manager, maintaining the highest standards of patient care and professionalism. Our clinic is a full service family practice with…
Added 1 hour ago
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
Full-time
…comprising of doctors, nurses, and experienced medical office staff. We strive to provide continuity of care, from acute to more longstanding medical issues, and from office visits through…
Added 1 hour ago
Family Practitioner/General Practitioner
Health Match BC
Port Coquitlam, BC
Full-time
Established clinic with 4 other full-time physicians, experienced MOAs/clinic staff, and a clinic manager
Added 1 hour ago
Family Practitioner/General Practitioner
Health Match BC
New Westminster, BC
Full-time
Dedicated clinic manager and HR director to assist with daily operations
Added 1 hour ago
Physical Medicine and Rehabilitation
Health Match BC
New Westminster, BC
Full-time
Dedicated clinic manager and HR director to assist with daily operations
Added 1 hour ago
Family Practitioner/General Practitioner
Health Match BC
Port Coquitlam, BC
Part-time
Ample free parking for physicians, staff, and patients
Added 1 hour ago
Laboratory Manager
The University of British Columbia
Vancouver, BC
$5,692.25 to $8,179.5 CAD / month
Full-time
…excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC…
Added 1 hour ago
Shelter Resource Worker
Lookout Housing and Health Society
Surrey, BC
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…

Homes Alive Pets

Web Guest Service Representative (Temporary, Part Time)

Langley (District), BC, Canada

Pay: $19-22/hr.
Job type: Part-time
Experience: 1-2 years of experience in grocery or retail.
Posting language: English
Posted: Sep 21, 2026

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Original job description

Why Homes Alive Pets?

This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff – it's a belief in a higher standard for pet care. Our stores are community hubs – somewhere to come and share an experience with your pet.

You'll immediately notice a refreshing shopping experience at Homes Alive because we take a brand-agnostic, knowledge-over-upselling approach. Rather than pushing a certain product or feeling pressured to meet sales quotas, our team's attention is solely focused on getting to know you and your pet and empowering you to make confident decisions.

Our mission is to add value to every life. When we say every life, we include guests and their pets. Employees and co-workers. Brand reps and vendors. Even our communities.

There is life all around us, and it is our mission to add value qualitatively and quantitatively. In the qualitative sense, it is our mission to elevate every life as important and worthwhile. In the quantitative sense, and in the context of our business, it is also our mission to add value, discounts, and a fair balance of price and quality for our guests. This is how we will make a positive impact in our communities and world.

Job Title

Web Guest Service Representative

Direct Report

Web Store Manager

Department

Web Operations

Location

19888 Langley Bypass, Unit 200 Langley, BC V3A 4Y1

Summary

The Web Guest Service Representative is responsible for providing optimal customer service by ensuring that all online orders are processed in an exceptionally organized and timely manner, and to meet any customer queries, comments, or complaints over the phone, email, or website chat function. It is the responsibility of the Web Guest Service Representative to ensure the needs of customers are met with the highest quality of experience.

To achieve success as a Web Guest Service Representative, you should possess experience and knowledge in customer service and be efficient in managing tasks in a timely manner.

Qualifications

1-2 years of experience in grocery or retail.
Experience in website management is an asset.

Core Competencies

Attention to detail. Ability to complete projects while being attentive to the smallest details.
Strong communication. High competency in both written and verbal communication.
Resilience. Ability to remain calm and navigate through high stress situations.

Behaviour & Skills

Positive and hardworking attitude.
Excellent time management & attention to detail.
Excellent teamwork & collaborative abilities.
Confident & articulate communication.
Trustworthy & positive attitude.
Ability to type 50 wpm.

Job Responsibilities

Manage communications with customers via email, phone calls, and website chat functions, including questions, comments, and complaints.
Provide quick and effective communication with customers regarding online returns and exchanges.
Provide administrative support to the Web Operations department.
Any other reasonable tasks as assigned by the Web Operations Manager.

A Day in the Life of a Web Guest Service Representative

The job of a Web Guest Service Representative is always dynamic. On a typical workday, you will do a variety of different tasks, including (1) fielding phone calls, emails, and live chats from online guests; (2) communicating with the stores and assist in any questions that may arise with online and curbside orders; (3) contacting guests with order and tracking information; (4) assisting in assigning online orders to the various stores; (5) creating work orders in the POS system for any back-ordered items; (6) processing and refunding all online returns; (7) reviewing product reviews and posting them to the website; (8) contacting and filing claims with courier companies; and (9) handing other tasks that arise throughout the day. You’ll never be bored, that’s for sure!

Schedule

Part Time; Evenings from 4:00 PM to 8:00 PM, Monday to Friday
Hours chosen at the discretion of the Web Order Manager.
Position is temporary until February 15, with potential to change into a permanent-part time position.

Compensation

$19-22/hr. Wage commensurate with experience.

Benefits.

Dental care
Disability insurance
Extended health care
Life insurance
Paid time off
Vision care
Staff discount

#INDLP

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More about this job

Responsibilities

The Web Guest Service Representative manages customer communications via email, phone, and chat while processing online orders and returns. They also provide administrative support to the Web Operations department and assist with order tracking and inventory tasks.

Requirements

Candidates must have 1-2 years of experience in grocery or retail environments. Proficiency in communication, attention to detail, and the ability to type 50 words per minute are required.

Skills

Customer service
Communication
Time management
Attention to detail
Typing
Problem solving
Teamwork
Administrative support
POS system management
Conflict resolution

Benefits

Dental care
Disability insurance
Extended health care
Life insurance
Paid time off
Vision care
Staff discount

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail
Grocery
Web Operations
POS System
Order Processing
Returns Management
Administrative Support
Communication
Time Management
Data Entry
Inventory Management
E-commerce
Customer Support

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