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Added 7 mins ago
Product Support Representative - Overnight Parts Support
Brandt Group of Companies
Moncton, NB
Full-time
Brandt Tractor Ltd is currently seeking a Product Support Representative - Overnight Parts Support for our Regina, SK or Moncton, NB location.
Added 7 mins ago
Customer Support Advisor
Brandt Group of Companies
Calgary, AB
Full-time
Brandt is currently seeking an Outside Parts & Service Representative for our Calgary Construction and Forestry location. This is an outside sales position responsible for promoting and…
Added 7 mins ago
Product Support Representative
Brandt Group of Companies
Moncton, NB
Full-time
Contribute to team success by collaborating with colleagues and maintaining high standards of customer satisfaction.
Added 7 mins ago
Material Handler - FIFO NIGHT SHIFT
Ryder Supply Chain Solutions
Sherwood Park, AB · Calgary, AB
Full-time
Your Voice. Your Success. The Future We Build Together.
Added 7 mins ago
Material Handler - FIFO DAY SHIFT
Ryder Supply Chain Solutions
Sherwood Park, AB · Calgary, AB
Full-time
Your Voice. Your Success. The Future We Build Together.
Added 7 mins ago
Diesel Technician Trainee
Ryder Supply Chain Solutions
Markdale, ON · CAN - Markdale ON
Full-time
…This includes using hand held devices to properly identify customer and required services. Perform multi-point inspection on inbound units as required by company policies and procedures.…
Added 7 mins ago
Technician II – Vehicle Maintenance
Ryder Supply Chain Solutions
Toronto, ON · Scarborough
Full-time
…resources needed to build and maintain a fleet that drives business success. At Ryder, we are committed to investing in our employees and fostering a collaborative, team-oriented culture…
Added 7 mins ago
Warehouse Janitor Day Shift Wed - Sat
Ryder Supply Chain Solutions
Winnipeg, MB · CAN - Winnipeg MB Gamble Pl
Full-time
Your Voice. Your Success. The Future We Build Together.
Added 7 mins ago
Material Handler I
Ryder Supply Chain Solutions
Vaughan, ON · CAN - Vaughan ON Langstaff Rd
Full-time
Your Voice. Your Success. The Future We Build Together.
Added 7 mins ago
Commercial Driver
Ryder Supply Chain Solutions
Woodstock, ON · CAN - Woodstock ON Oxford Rd
Full-time
Loading/Unloading freight or assisting in the loading/unloading of freight if required by customer
Added 7 mins ago
Material Handler
Ryder Supply Chain Solutions
Sherwood Park, AB · Edmonton, AB
Full-time
Recognize and correct potential process errors before actions adversely affect the customer. Recognize damaged product at any point in the warehousing process and take appropriate action…
Added 7 mins ago
Commercial Driver
Ryder Supply Chain Solutions
Woodstock, ON · CAN - Woodstock ON Oxford Rd
Full-time
Loading/Unloading freight or assisting in the loading/unloading of freight if required by customer
Added 23 mins ago
Finance Operations Analyst I
TD
Dieppe, NB
Full-time
Act as a key Finance Support resource / specialist or representative for own functional unit by providing technical subject matter expertise / analysis or operational process support
Added 52 mins ago
Heavy Duty Outside Parts & Service Representative - Peterbilt
Brandt Group of Companies
Ottawa, ON · Vars, ON
Full-time
Brandt is currently seeking an Outside Parts & Service Representative for our Vars Brandt Peterbilt Location. This is an outside sales position responsible for promoting and selling truck &…
Added 52 mins ago
Outside Parts & Service Representative - Material Handling
Brandt Group of Companies
Ottawa, ON
Full-time
Brandt is currently seeking an Outside Parts & Service Representative for our Ottawa location. This is an outside sales position responsible for promoting and selling Material Handling…
Added 52 mins ago
Heavy Duty Outside Parts & Service Representative - Peterbilt
Brandt Group of Companies
Cardinal, ON
Full-time
Brandt is currently seeking an Outside Parts & Service Representative for our Cardinal Brandt Peterbilt location. This is an outside sales position responsible for promoting and selling…
Added 52 mins ago
Outside Parts & Service Representative - Agriculture
Brandt Group of Companies
High River, AB
Full-time
Brandt is currently seeking an Outside Parts & Service Representative for our High River (John Deere) Agriculture.
Added 52 mins ago
Outside Parts & Service Representative - Agriculture
Brandt Group of Companies
Vulcan, AB
Full-time
Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the…
Added 52 mins ago
Customer Support Advisor
Brandt Group of Companies
Lethbridge, AB
Full-time
Brandt is currently seeking an Outside Parts & Service Representative for our Lethbridge Location. The Customer Support Advisor (CSA) is responsible for promoting and selling parts and…
Added 52 mins ago
Heavy Duty Equipment Sales Representative - Rentals Division
Brandt Group of Companies
Laval, QC
Full-time
The Territory Manager - Rentals is responsible for developing new customer relationships while maintaining and growing existing accounts. This role focuses on consultive selling,…
Added 52 mins ago
Heavy Duty Equipment Sales Representative
Brandt Group of Companies
Laval, QC
Full-time
The Territory Manager – Construction and Forestry role is vital in the creation, fostering, and growing of Customer relationships within the defined area of responsibility (AOR) with the…
Added 52 mins ago
Territory Manager - Underground & Tree Care Products
Brandt Group of Companies
Calgary, AB
Full-time
…only for equipment sales, but also for developing long-term customer relationships and supporting the complete ownership experience through parts, service, training, and product…
Added 52 mins ago
Bilingual Product Support Representative - Contact Center
Brandt Group of Companies
Moncton, NB
Full-time
Contribute to team success by collaborating with colleagues and maintaining a high level of customer satisfaction.
Added 52 mins ago
Bilingual Product Support Representative
Brandt Group of Companies
Moncton, NB
Full-time
Contribute to team success by collaborating with colleagues and maintaining a high level of customer satisfaction.
Added 52 mins ago
Outside Parts & Service Representative
Brandt Group of Companies
Vernon, BC
Full-time
Brandt is currently seeking an Outside Parts & Service Representative for our Vernon Construction and Forestry Location.

Homes Alive Pets

Web Guest Service Representative (Temporary, Part Time)

Edmonton, AB, Canada

Pay: $19-22/hr.
Job type: Part-time
Experience: 1-2 years of experience in grocery or retail.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Why Homes Alive Pets?

This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff – it's a belief in a higher standard for pet care. Our stores are community hubs – somewhere to come and share an experience with your pet.

You'll immediately notice a refreshing shopping experience at Homes Alive because we take a brand-agnostic, knowledge-over-upselling approach. Rather than pushing a certain product or feeling pressured to meet sales quotas, our team's attention is solely focused on getting to know you and your pet and empowering you to make confident decisions.

Our mission is to add value to every life. When we say every life, we include guests and their pets. Employees and co-workers. Brand reps and vendors. Even our communities.

There is life all around us, and it is our mission to add value qualitatively and quantitatively. In the qualitative sense, it is our mission to elevate every life as important and worthwhile. In the quantitative sense, and in the context of our business, it is also our mission to add value, discounts, and a fair balance of price and quality for our guests. This is how we will make a positive impact in our communities and world.

Job Title

Web Guest Service Representative

Direct Report

Web Store Manager

Department

Web Operations

Location

5611 104 St NW, Edmonton, AB T6H 2K1

Summary

The Web Guest Service Representative is responsible for providing optimal customer service by ensuring that all online orders are processed in an exceptionally organized and timely manner, and to meet any customer queries, comments, or complaints over the phone, email, or website chat function. It is the responsibility of the Web Guest Service Representative to ensure the needs of customers are met with the highest quality of experience.

To achieve success as a Web Guest Service Representative, you should possess experience and knowledge in customer service and be efficient in managing tasks in a timely manner.

Qualifications

1-2 years of experience in grocery or retail.
Experience in website management is an asset.

Core Competencies

Attention to detail. Ability to complete projects while being attentive to the smallest details.
Strong communication. High competency in both written and verbal communication.
Resilience. Ability to remain calm and navigate through high stress situations.

Behaviour & Skills

Positive and hardworking attitude.
Excellent time management & attention to detail.
Excellent teamwork & collaborative abilities.
Confident & articulate communication.
Trustworthy & positive attitude.
Ability to type 50 wpm.

Job Responsibilities

Manage communications with customers via email, phone calls, and website chat functions, including questions, comments, and complaints.
Provide quick and effective communication with customers regarding online returns and exchanges.
Provide administrative support to the Web Operations department.
Any other reasonable tasks as assigned by the Web Operations Manager.

A Day in the Life of a Web Guest Service Representative

The job of a Web Guest Service Representative is always dynamic. On a typical workday, you will do a variety of different tasks, including (1) fielding phone calls, emails, and live chats from online guests; (2) communicating with the stores and assist in any questions that may arise with online and curbside orders; (3) contacting guests with order and tracking information; (4) assisting in assigning online orders to the various stores; (5) creating work orders in the POS system for any back-ordered items; (6) processing and refunding all online returns; (7) reviewing product reviews and posting them to the website; (8) contacting and filing claims with courier companies; and (9) handing other tasks that arise throughout the day. You’ll never be bored, that’s for sure!

Schedule

Part Time; Evenings from 4:00 PM to 8:00 PM, Monday to Friday. Evening hours may be subject to change based on operational need.
Hours chosen at the discretion of the Web Order Manager.
Position is temporary until February 15, with potential to change into a permanent-part time position.

Compensation

$19-22/hr. Wage commensurate with experience.

#INDLP

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More about this job

Responsibilities

The Web Guest Service Representative manages customer communications via email, phone, and chat while processing online orders and returns. They also provide administrative support to the Web Operations department and assist with order tracking and courier claims.

Requirements

Candidates must have 1-2 years of experience in grocery or retail and the ability to type at least 50 words per minute. Strong communication skills, attention to detail, and the ability to remain calm in high-stress situations are required.

Skills

Customer service
Communication
Time management
Attention to detail
Typing
Problem solving
Administrative support
Teamwork
Collaboration
Resilience
Order processing
Conflict resolution

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail
Grocery
Web Operations
Order Management
POS System
Administrative Support
Communication
Data Entry
Returns Processing
Courier Claims
Live Chat
Email Support
Phone Support
Time Management
Attention To Detail
Typing
Pet Care Industry

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