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Added 1 min ago
Nurse 2 - Lodge 5 Chronic Care
Winnipeg Regional Health Authority (WRHA)
Winnipeg, MB
Full-time
Directly accountable to the Manager, Health Services, the Registered Nurse provides registered nursing services for patient/residents, including those with complex and unpredictable health…
Added 1 min ago
Senior Project Manager
AgileGrid Solutions
Canada
Full-time
We are seeking a highly experienced Senior Project Manager with a strong background in mining to lead and coordinate multidisciplinary engineering teams in delivering complex capital…
Added 1 min ago
Restaurant Manager
Executive Table Group
Vancouver, BC
$50,000 to $59,999 CAD / year
Full-time
…hospitality? Grow with us at Executive Table Group. As Restaurant manager, you will work with our existing management team to strategically lead the team to promote and execute Alouette.…
Added 1 min ago
PIA Client Service Associate
TD
Montreal, QC
Full-time
…assignments. You may also correspond with clients and other branch staff. In this frontline role, your first impressions will leave lasting results on our business and customer…
Added 1 min ago
Shift Supervisor
The Salvation Army Canada and Bermuda Territory
Sidney, BC
Full-time
The role operationally supports the Store Manager in overseeing daily routine tasks to provide uninterrupted service in various aspects of the Thrift Store activities. Otherwise, this role…
Added 1 min ago
Project Director
EBC Inc.
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…involved with, with or without the assistance of a project…
Added 16 mins ago
Retail District Manager - BC
Canna Cabana
Vancouver, BC · Yaletown, Vancouver, BC
$80,000 to $90,000 CAD / year
Full-time
Canna Cabana is looking to hire District Manager in British Columbia based in greater Vancouver area to expand its footprint in the province. The Retail District Manager, BC will be…
Added 31 mins ago
Store Manager
Laura Canada
Edmonton, AB
As a role model and business leader, the Laura Canada Store Manager possesses a contagious passion for fashion and customer service. You will motivate and develop a winning teamthat…
Added 31 mins ago
DIETITIAN
Southbridge Healthcare LP
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As a member of the Clinical Team, the Dietitian consults with and advises the Food Service Manager and Director of Care concerning nutrition and hydration program needs. The Dietitian is…
Added 31 mins ago
DIETITIAN
Southbridge Healthcare LP
Cornwall, ON
As a member of the Clinical Team, the Dietitian consults with and advises the Food Service Manager and Director of Care concerning nutrition and hydration program needs. The Dietitian is…
Added 46 mins ago
Registered Nurse, Emergency - Specialty Qualified - Chilliwack General Hospital
Fraser Health
Chilliwack, BC
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Added 1 hour ago
Project Coordinator
Mawg Design
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Full-time
…bridge between various stakeholders, including the General Manager, CEO, administrative staff, and subcontractors. Your primary focus will be to manage and communicate project information…
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Assistant Restaurant Manager
CEC Entertainment
Calgary, AB
Full-time
…because our people are the best of the best. As an Assistant Manager, you’ll help lead a team committed to making sure “every guest leaves happy.” It’s a high-energy, high-reward…
Added 1 hour ago
Assistant Store Manager Winners Homesense Abbotsford Power Centre
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Full-time
We’re looking for an Assistant Store Manager who is passionate about fostering an inclusive and supportive environment. In this role, you’ll empower your team to deliver unforgettable…
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restaurant assistant manager
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store manager - retail
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Senior Finance Coordinator
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The Senior Finance Coordinator supports the Finance Manager in financial management, grants management, budgeting, reporting, compliance and internal controls across the Country Office and…
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Senior Finance Officer Budget and Reporting
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…Facilitate HR in the timely and accurate cross-charging of staff salaries and ensure relevant financial records are appropriately…
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Regional Manager – Engineering Operations and Business Development
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Personal Banker - Yarmouth
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Act as a point of contact for the frontline staff in handling customer problems
Added 2 hours ago
Communications Advisor - Ontario
EBC Inc.
Mississauga, ON
…strength stems from our competent, committed and motivated staff. Our site and project management teams are supported by a dedicated administrative group, a collaboration that is essential…
Added 2 hours ago
Endoscope Decontamination Technician - Endoscope Decontamination Units (EDU)
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Homes Alive Pets

Web Guest Service Representative (Temporary, Part Time)

Edmonton, AB, Canada

Pay: $19-22/hr.
Job type: Part-time
Experience: 1-2 years of experience in grocery or retail.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Why Homes Alive Pets?

This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff – it's a belief in a higher standard for pet care. Our stores are community hubs – somewhere to come and share an experience with your pet.

You'll immediately notice a refreshing shopping experience at Homes Alive because we take a brand-agnostic, knowledge-over-upselling approach. Rather than pushing a certain product or feeling pressured to meet sales quotas, our team's attention is solely focused on getting to know you and your pet and empowering you to make confident decisions.

Our mission is to add value to every life. When we say every life, we include guests and their pets. Employees and co-workers. Brand reps and vendors. Even our communities.

There is life all around us, and it is our mission to add value qualitatively and quantitatively. In the qualitative sense, it is our mission to elevate every life as important and worthwhile. In the quantitative sense, and in the context of our business, it is also our mission to add value, discounts, and a fair balance of price and quality for our guests. This is how we will make a positive impact in our communities and world.

Job Title

Web Guest Service Representative

Direct Report

Web Store Manager

Department

Web Operations

Location

5611 104 St NW, Edmonton, AB T6H 2K1

Summary

The Web Guest Service Representative is responsible for providing optimal customer service by ensuring that all online orders are processed in an exceptionally organized and timely manner, and to meet any customer queries, comments, or complaints over the phone, email, or website chat function. It is the responsibility of the Web Guest Service Representative to ensure the needs of customers are met with the highest quality of experience.

To achieve success as a Web Guest Service Representative, you should possess experience and knowledge in customer service and be efficient in managing tasks in a timely manner.

Qualifications

1-2 years of experience in grocery or retail.
Experience in website management is an asset.

Core Competencies

Attention to detail. Ability to complete projects while being attentive to the smallest details.
Strong communication. High competency in both written and verbal communication.
Resilience. Ability to remain calm and navigate through high stress situations.

Behaviour & Skills

Positive and hardworking attitude.
Excellent time management & attention to detail.
Excellent teamwork & collaborative abilities.
Confident & articulate communication.
Trustworthy & positive attitude.
Ability to type 50 wpm.

Job Responsibilities

Manage communications with customers via email, phone calls, and website chat functions, including questions, comments, and complaints.
Provide quick and effective communication with customers regarding online returns and exchanges.
Provide administrative support to the Web Operations department.
Any other reasonable tasks as assigned by the Web Operations Manager.

A Day in the Life of a Web Guest Service Representative

The job of a Web Guest Service Representative is always dynamic. On a typical workday, you will do a variety of different tasks, including (1) fielding phone calls, emails, and live chats from online guests; (2) communicating with the stores and assist in any questions that may arise with online and curbside orders; (3) contacting guests with order and tracking information; (4) assisting in assigning online orders to the various stores; (5) creating work orders in the POS system for any back-ordered items; (6) processing and refunding all online returns; (7) reviewing product reviews and posting them to the website; (8) contacting and filing claims with courier companies; and (9) handing other tasks that arise throughout the day. You’ll never be bored, that’s for sure!

Schedule

Part Time; Evenings from 4:00 PM to 8:00 PM, Monday to Friday. Evening hours may be subject to change based on operational need.
Hours chosen at the discretion of the Web Order Manager.
Position is temporary until February 15, with potential to change into a permanent-part time position.

Compensation

$19-22/hr. Wage commensurate with experience.

#INDLP

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More about this job

Responsibilities

The Web Guest Service Representative manages customer communications via email, phone, and chat while processing online orders and returns. They also provide administrative support to the Web Operations department and assist with order tracking and courier claims.

Requirements

Candidates must have 1-2 years of experience in grocery or retail and the ability to type at least 50 words per minute. Strong communication skills, attention to detail, and the ability to remain calm in high-stress situations are required.

Skills

Customer service
Communication
Time management
Attention to detail
Typing
Problem solving
Administrative support
Teamwork
Collaboration
Resilience
Order processing
Conflict resolution

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail
Grocery
Web Operations
Order Management
POS System
Administrative Support
Communication
Data Entry
Returns Processing
Courier Claims
Live Chat
Email Support
Phone Support
Time Management
Attention To Detail
Typing
Pet Care Industry

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