Office Administrator - Hamilton

Position: Office Administrator
Location: Kitchener, ON
Type: Existing vacancy
Hours: 40 hours per week
Compensation Range: $39,000 - $44,000

Overview

As an Office Administrator at Homestead, you will help us to interface with tenants, both existing and prospective. The main role is to rent apartments to prospective tenants and maintain administrative procedures and protocols related to the position, while supporting the other office staff as required.

Responsibilities:

• Respond to rental inquiries by fax/telephone
• Taking rental applications and last month's deposits
• Respond to tenant account and procedure inquiries
• Answer telephone calls and return emails
• Accept rent payments (cheque, money order) and record on deposit sheets
• Superintendent inquiries re: existing and prospective tenants
• Recommending apartments and setting up viewings with prospective tenants
• Complete office paperwork
• Some cleaning duties required

Taking in and processing:

• Parking agreements and cancellations
• Notice to vacate and notice to rescind
• Transfer requests
• Inform applicants of approved applications
• Lease Signing
• Perform pre-vacate, move-in and move-out inspections
• Process the A/R Report
• Perform door knocking (rent reminders, rent collection, N4s)
• Process the Availability Report
• Document work order / service requests for residents
• Delivery of notice of entries and legal documents to residents

Qualifications:

• Previous professional administrative experience preferred
• Strong customer service and interpersonal skills
• Excellent verbal and written communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in basic office software (Microsoft Office, email, data entry)
• Reliability, attention to detail, and safe work practices are essential
• Excellent Communication Skills
• Excellent Customer Service Skills 

Why Homestead?

• RRSP program to support long-term goals
• Health, dental, and life insurance
• Annual bonuses that reward success
• Company events and celebrations
• Growth and development opportunities

About Homestead Land Holdings Limited:

As a proudly Canadian-owned and operated company, we’ve spent decades creating and providing over 25,000 homes and managing over 200 quality rental communities that people are proud to call their home. We’re hands-on, ensuring every space is built with care.

Additional Information:

A satisfactory reference check, criminal records clearance are required for the position. We thank all candidates for their interest, however only those being considered will be contacted directly. Homestead Land Holdings Limited is an equal opportunity employer. Accessibility accommodation is available for all parts of the recruitment and selection process. Please make needs known in advance.

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