Account Manager
- St. John's, NL, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Company Description HomeTeam Network (HTN) delivers streaming technology and production services for professional, collegiate, Olympic, youth, and high school sports organizations. The company produces thousands of live events every year across 42 different sports in Canada, the U.S., and Europe. HTN focuses on making high-quality sports content accessible to fans and stakeholders through reliable, scalable streaming solutions. Team members collaborate with diverse sports partners and work in a fast-paced environment driven by live event schedules. Applicants can expect to join a growth-oriented company at the intersection of sports, media, and technology.
Role Description The Account Manager is a full-time, hybrid role based in Bradenton, FL, with flexibility to work from home for part of the week. This role manages day-to-day relationships with sports clients, serving as the primary point of contact for onboarding, ongoing support, and account growth. Responsibilities include coordinating live event schedules, ensuring streaming deliverables meet client expectations, and resolving issues in collaboration with operations and technical teams. The Account Manager tracks account performance, prepares status reports, and identifies opportunities to expand services or improve client satisfaction. The role also involves attending occasional on-site events or meetings, managing contract renewals, and contributing to process improvements that enhance the client experience.
Qualifications
Role Description The Account Manager is a full-time, hybrid role based in Bradenton, FL, with flexibility to work from home for part of the week. This role manages day-to-day relationships with sports clients, serving as the primary point of contact for onboarding, ongoing support, and account growth. Responsibilities include coordinating live event schedules, ensuring streaming deliverables meet client expectations, and resolving issues in collaboration with operations and technical teams. The Account Manager tracks account performance, prepares status reports, and identifies opportunities to expand services or improve client satisfaction. The role also involves attending occasional on-site events or meetings, managing contract renewals, and contributing to process improvements that enhance the client experience.
Qualifications
- Client relationship management and account management skills, including the ability to build trust, handle inquiries, and manage expectations.
- Strong organizational and coordination skills for managing schedules, deliverables, and multiple client accounts simultaneously.
- Effective written and verbal communication skills for client updates, internal collaboration, and clear documentation.
- Basic understanding of streaming technology, digital media, or live event production, with the ability to learn new platforms quickly.
- Experience analyzing account performance data and using insights to recommend improvements or upsell services.
- Ability to work both independently and collaboratively in a hybrid environment, with strong time management and attention to detail.
- Prior experience in sports, media, broadcasting, or SaaS account management is beneficial.
- Bachelor’s degree in Business, Communications, Sports Management, or a related field, or equivalent professional experience.
More about this job
Responsibilities
Manage day-to-day relationships with sports clients, including onboarding, ongoing support, event scheduling, streaming deliverables, issue resolution, and contract renewals. Track account performance, report on status, identify growth and client-satisfaction opportunities, and collaborate with internal teams to improve processes.
Requirements
Candidates should have client or account management experience, strong organizational and communication skills, and the ability to manage multiple accounts independently and collaboratively. A basic understanding of streaming, digital media, or live event production is expected; a relevant bachelor’s degree or equivalent professional experience is specified, and experience in sports, media, broadcasting, or SaaS is beneficial.
Skills
- Account Management
- Client Onboarding
- Client Support
- Account Growth
- Schedule Coordination
- Live Event Coordination
- Written Communication
- Verbal Communication
- Account Performance Analysis
- Upselling
- Contract Renewals
- Problem Resolution
- Process Improvement
- Time Management
- Attention To Detail
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Customer Service & Support
- Sports & Recreation
- Creative & Media
- Technology
Keywords
- Sports
- Streaming Technology
- Digital Media
- Live Event Production
- Client Relationships
- Account Management
- Client Onboarding
- Ongoing Support
- Account Growth
- Event Scheduling
- Streaming Deliverables
- Operations
- Technical Teams
- Account Performance
- Status Reports
- Upselling
- Client Satisfaction
- Contract Renewals
- Process Improvement
- Sports Media
- Broadcasting
- SaaS