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Homeward Trust Edmonton

Program Manager, Housing Access

Edmonton, AB, Canada

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Job details

Experience: Minimum 3 years of related experience in a program management or supervisory role.
Posting language: English
Posted: Oct 1, 2026

Original job description

About Us

Homeward Trust Edmonton is a community-based organization working to prevent and end homelessness in Edmonton and across the region. As the Community Entity for the Government of Canada's Reaching Home program, we work alongside Indigenous and community partners, service providers, governments, researchers, and people with lived experience to advance coordinated, evidence-informed solutions to homelessness.

Our work includes community planning and engagement, coordinated access, research and evaluation, data stewardship, housing development, and strategic investment in housing and support programs. We support alignment across organizations, systems, and sectors by providing trusted data, facilitating collaboration, and helping communities make informed decisions about housing and homelessness.

Homeward Trust is proud to be part of a community that is recognized nationally for its commitment to collaboration, innovation, and measurable impact. We believe lasting progress is achieved when communities work together toward shared outcomes, and we are committed to helping make that possible.

For further information visit: homewardtrust.ca

Position Summary

Reporting to the Senior Director, Programs, the Program Manager, Housing Access is responsible for several areas of work under A Place to Call Home Edmonton’s Updated Plan to Prevent & End Homelessness:

Managing access to Housing First and supportive housing funded under the updated plan. This is known as “Coordinated Access” and is delivered by a team responsible for matching people experiencing homelessness with the best service available to meet their needs. Coordinated Access includes screening, referral, and prioritization of program participants, as well as making community and service connections for individuals and families experiencing homelessness.
Overseeing a number of housing teams, based in community agencies, who are funded to deliver housing and support services using a Housing First approach.

This is a management position responsible for program staff within Homeward Trust, as well as for overseeing the work of external housing teams. Homeward Trust leads and coordinates efforts to end homelessness in Edmonton, and as such this position provides leadership, direction, and support to the efforts of a number of funded programs but does not manage external teams directly.

Duties & Responsibilities

Managing the flow of program participants in and out of funded programs to ensure that caseloads for housing teams are operating according to program expectations.
Ongoing program development and adaptation for Coordinated Access and for non-clinical Housing First programs, including Intensive Case Management and Rapid Rehousing teams.
Establishing and communicating policy and service expectations for Coordinated Access as well as for funded housing teams.
Leading improvements of practice and service delivery across housing teams.
Ensuring the philosophy and values of Edmonton’s Updated Plan are reflected in practice, including: Housing First, harm reduction, client choice, and recovery orientation.
Convening leadership and practice groups to advance the work to end homelessness by funded programs.
Monitoring performance of assigned programs using data recorded by staff and funded agencies in Efforts to Outcomes – the client case management data system used by Housing First programs in Edmonton.
Monitoring financial performance of assigned programs.
Ensuring that programs are compliant with contract, policy and practice requirements.
Ensuring that complaints related to assigned programs are addressed and resolved appropriately.
Escalating and resolving substantial performance or practice issues identified within individual programs, or across multiple teams.
Ensuring regular reporting on program outputs and performance, including reporting to Homeward Trust leadership, funded agencies, community, and Homeward Trust’s funders.
Making decisions about exceptions to policy or practice requirements.
Management and development of program staff, including the Coordinated Access team. This includes ensuring staff receive appropriate direction, development and supervision in execution of their duties. Ensure staff maintain accurate records of client contact, staff activities, client service outcomes, and additional plans.
Preparing materials for Homeward Trust Board meetings or external audiences, as requested.
Participating in and representing Homeward Trust on committees, meetings, conferences, symposiums, workshops and the like, as requested and when necessary.

Education & Experience

University degree or diploma, preferably in the social sciences or human services, with an emphasis on meeting the needs of vulnerable populations - which may include such disciplines and fields of study as: social work; sociology; psychology; social planning; public health; urban geography; psychiatry; counselling; Native Studies; etc.
Minimum 3 years of related experience in a program management or supervisory role.
Prior work in non-profit sector, preferably with organizations working on homelessness or housing.
Valid driver’s license and vehicle and provide a satisfactory Child Welfare Intervention Record Check and Police Information Check.

Knowledge Skills & Abilities 

List knowledge, skills and abilities required

Strong understanding of the core concepts and service orientation of the Housing First philosophy, and the application of case management in the delivery of Housing First.
In-depth understanding of homelessness and housing, as well as the needs of particular vulnerable and/or over-represented populations (for example, Indigenous people; youth; newcomers; etc.), and issues affecting many homeless and low-income people (mental health and wellness; substance use and harm reduction; poverty; conflict with the law; trauma; victimization and exploitation; chronic health conditions; etc.).
In-depth knowledge and understanding of the systems, supports, resources and linkages available for successful delivery of access to housing services and supports for persons challenged homelessness. This includes income supports, housing programs, health, mental health and addiction services.
Understanding of business processes associated with non-profits and government, as well as the oversight of funding agreements relative to outcomes achieved.
Ability to work with comprehensive client data systems, analyze outputs and track outcomes as it relates to program delivery.
Ability to prepare written reports, emails and develop other professional communication materials in a timely, concise, and accurate manner, distilling complex issues to salient points.
Impeccable interpersonal skills and the ability to engage with stakeholders of diverse and at times competing interests to work towards achieving a common agenda.
Maturity and experience managing complex issues that do not always have an easily identifiable solution.
Proven ability to teach and coach others – as well as problem solve client and community issues – in a non-threatening, supportive, reflective and professional manner.
Experience working independently in fast-paced environment with competing demands and often tight timelines.
Demonstrated excellence in leadership and management of teams.

While all applications are evaluated based on merit, we particularly value and recognize the unique perspectives that come from lived experiences, including homelessness or houselessness. We are deeply committed to fostering a diverse, equitable, and inclusive workplace. We strongly encourage everyone interested in joining us to apply.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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More about this job

Responsibilities

The Program Manager oversees the Coordinated Access system and manages housing teams to ensure effective delivery of Housing First programs. They are responsible for monitoring program performance, managing staff, and ensuring compliance with policies and funding agreements.

Requirements

Candidates must possess a university degree or diploma in social sciences or human services and at least 3 years of program management or supervisory experience. A valid driver's license and the ability to pass background checks are also required.

Skills

Program management
Housing first philosophy
Case management
Stakeholder engagement
Data analysis
Policy development
Team leadership
Performance monitoring
Financial management
Conflict resolution
Coordinated access
Reporting
Coaching
Strategic planning
Homelessness prevention

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Keywords

Housing First
Homelessness
Coordinated Access
Social Services
Program Management
Case Management
Harm Reduction
Non-profit
Data Stewardship
Community Planning
Intensive Case Management
Rapid Rehousing
Policy Development
Performance Monitoring
Stakeholder Management
Human Services
Social Work
Public Health
Urban Geography
Indigenous Studies
Counseling
Efforts to Outcomes
Financial Oversight
Contract Compliance
Leadership

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