Jobs in Canada

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Added 3 hours ago
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Software Architect: AEC Platform Data
Autodesk
Calgary, AB
- Full-time
…architecte logiciel expérimenté pour se joindre à l’équipe AEC Data et définir les services natifs du nuage ainsi que l’architecture des systèmes distribués qui sous-tendent le modèle de…
Added 7 hours ago
NI
Service Now Implementation Architect
Nityo Infotech
Toronto, ON
- Contract
Design the data model and CSDM approach. Design Discovery, Service Mapping and Event Management so the CMDB stays trustworthy.
Added 8 hours ago
A
Mid-Market Implementation Specialist - Americas
Ashby
Canada
- Full-time
We're looking for a Mid-Market Implementation Specialist who excels at leading technically complex, hands on implementation projects for B2B SaaS customers. You'll own each implementation…
Added 9 hours ago
LH
Medical Assistant/Medical Office Administrator
LMC Healthcare
Toronto, ON
- Full-time
LMC Healthcare (LMC) is Canada’s largest specialist care provider in diabetes & endocrinology. We’re transforming diabetes care by making it more accessible, comprehensive, and…
Added 10 hours ago
S
Lead, Account Solution Engineer/Manufacturing & Automotive
Salesforce
Toronto, ON · Montreal, QC · Canada - Montreal
- Full-time
…orchestrator, you will align seamlessly with Account Executives, Specialist SEs, and Architects to design comprehensive architectures and ensure a unified, end-to-end strategy across the…
Added 10 hours ago
I
Global Head of Cloud Platform Engineering
Innocap
Toronto, ON · Montreal, QC
- Full-time
…scalable runtime foundations and compute orchestration for data and AI platforms, including appropriate identity, access, consumption, telemetry and emergency…
Added 10 hours ago
SP
Platform and Security Growth Business Account Executive
Salesforce Partner Canada
Toronto, ON
- Full-time
Platform Passion: Experience in selling similar solutions or a strong understanding of our subject matter across Data Security, Compliance, Governance, Dev Ops and Business Continuity
Added 11 hours ago
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AI Engineer, Trust & Evaluation
Equinix
Toronto, ON
- Full-time
Applies solid knowledge of software engineering practice and of LLM and agent concepts (prompting, retrieval, tool and function calling, orchestration, MCP). Understands evaluation methods…
Added 11 hours ago
IE
Sr. Manager, Tax Audit & Risk
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
With our global team spanning North America, Europe, and Asia, IMAX brings together proprietary software, world-class architecture, and cutting-edge technology with deep industry expertise.…
Added 11 hours ago
T
Oracle Cloud ERP Specialist
TD
Toronto, ON
- Full-time
Must have strong skills in writing PL/SQL code with Oracle database and ERP data model design
Added 11 hours ago
T
Oracle Cloud ERP Developer
TD
Toronto, ON
- Full-time
Must have strong skills in writing PL/SQL code with Oracle database and ERP data model design
Added 11 hours ago
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Spécialiste en campagnes numériques - Digital Campaign Specialist
Avanquest
Montreal, QC
- Full-time
Added 12 hours ago
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Lifecycle and Email Marketing Specialist
HighlightTA
Remote, Canada
- $60,000 to $75,000 CAD / year
- Full-time
- Remote
OSG is a national leader in workplace health and safety, delivering training, consulting, and software solutions that help organizations operate safer, smarter, and more effectively.
Added 12 hours ago
Analyst, Lifecycle Marketing
Reliance Home Comfort
Toronto, ON
Provide backup coverage for billing communications alongside the Marketing Data & Billing Comms Specialist during leave or vacancies.
Added 12 hours ago
Strategic Sourcing - Strategic Sourcing Specialist
Mohawk Medbuy Corporation (MMC)
ON · Thunder Bay, ON · Kingston, ON · London, ON · Toronto, ON · Oakville, ON · Burlington, ON · Chatham-Kent, ON
…redevelopment) and nutrition solutions. Other services include data analytics, in-hospital logistics, warehousing, technology, procure-to-pay and accounts…
Added 13 hours ago
MM
Strategic Sourcing Specialist
Mohawk Medbuy Corporation
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Familiarity with online RFx software (i.e., Bonfire/Biddingo).
Added 13 hours ago
Senior IT Support Specialist
TextNow, Inc.
Waterloo, ON
We’re looking for a Senior IT Support Specialist to join our IT team in Waterloo. In this role, you’ll act as a senior technical resource supporting both Windows and macOS environments…
Added 13 hours ago
BT
Accounts Payable/Accounts Receivable Clerk (6-month contract)
Baker Tilly WM
Vancouver, BC
- Full-time
- Temporary
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 14 hours ago
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Business Analysis Specialist - Lead Business Analyst, AI-Enabled Enterprise Solutions
TD
Toronto, ON
- Full-time
Lead portfolio-level analysis where workflows, business rules, data, interfaces, or accountabilities cross product boundaries. Promote whole system thinking, constructive challenge,…
Added 14 hours ago
T
Business Analysis Specialist - Lead Business Analyst, AI-Enabled Enterprise Solutions
TD
Toronto, ON
- Full-time
Lead portfolio-level analysis where workflows, business rules, data, interfaces, or accountabilities cross product boundaries. Promote whole system thinking, constructive challenge,…
Added 14 hours ago
M
Digital Marketing Specialist (SEO & Content)
Modall
Uxbridge, ON
- Full-time
Modall is a full-service software development agency in Uxbridge, Ontario. We design, build, and scale custom products 100% in-house. We're a tight-knit team of 4 and work entirely on-site.…
Added 14 hours ago
CG
Manager, HR Technology Analytics and AI
CSA Group
Toronto, ON
- $116,230 to $152,555 CAD / year
- Full-time
…confidently between Workday configuration and solution design, data and analytics, emerging AI capabilities, team leadership and business strategy. The Manager supports the Director, HRIS…
Added 15 hours ago
BG
Senior Cost Consultant (Estimator/Quantity Surveyor)
BTY Group
Vancouver, BC
- $80,000 to $120,000 CAD / year
- Full-time
…institutional, and infrastructure projects. We provide clear, data-driven insights at every design stage, advising on constructability, escalation, contingency, cash flow, and life-cycle…
Added 16 hours ago
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Principal Project Planner (Minerals Processing - EPCM)
Lycopodium
Mississauga, ON
- Full-time
…place and maintained and that they provide quality up-to-date data to assist with the management of project…
Added 16 hours ago
HA
Onboarding Specialist
HoneyBadger AI
Vancouver, BC
- Full-time
HoneyBadger AI is seeking a detail-oriented and customer-focused Onboarding Specialist to ensure new clients successfully adopt and derive value from HoneyBadger AI’s voice agent, Alice.…

HoneyBadger AI

Onboarding Specialist

Vancouver, BC, Canada

Full-time

Apply on LinkedIn About employer

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Job details

Job type: Full-time
Apply by: Dec 12, 2026
Posting language: English
Posted: Nov 12, 2026

Original job description

Onboarding Specialist

HoneyBadger AI – Vancouver, BC

Summary

HoneyBadger AI is seeking a detail-oriented and customer-focused Onboarding Specialist to ensure new clients successfully adopt and derive value from HoneyBadger AI’s voice agent, Alice. This role is critical in delivering a seamless onboarding experience - from initial signup through activation, system configuration and data refinement, and client retention.

You will work cross-functionally with internal teams to optimize onboarding flows, reduce friction, and improve activation metrics. You will be part of a fast-moving product studio, building and scaling cutting-edge AI and SaaS solutions. In this role, you’ll have the opportunity to make a direct impact on product growth and user experience, while helping shape and refine the onboarding strategy from the ground up.

This role is fully onsite, located at our downtown Vancouver office.

Key Responsibilities

Guide new clients through onboarding journey, ensuring a smooth transition from signup to active product use
Deliver onboarding sessions (1:1 or group demos) to educate clients and drive early confidence
Understand client goals and tailor onboarding to support their specific use cases
Develop and maintain onboarding resources (guides, videos, FAQs) to support scalable, self-serve experiences
Review and analyze end-user call recordings to identify trends, uncover areas for improvement, and provide actionable recommendations to enhance call quality, performance, and overall user experience
Continuously improve knowledge base and help centre content
Gather user feedback and share actionable insights with the development team
Identify onboarding friction points and recommend improvements to processes and product experience
Support and participate in A/B testing and onboarding experiments to optimize performance
Proactively engage clients showing signs of drop-off to remove blockers and improve adoption

Skills & Qualifications

1–3+ years in Customer Success, Onboarding, or Support (preferably SaaS)
Completion of a bachelor’s degree or higher
Strong communication skills (written and verbal)
Experience working with SaaS platforms (Box, Salesforce, Slack, etc.), and AI tools
Analytical mindset with ability to interpret user behaviour and metrics
Experience collaborating and working cross functionally with multiple teams
Creativity, initiative, curiosity, and resilience
Problem solving skills, high attention to detail and a growth mindset
Proficiency in the MS Office suite and Salesforce
Team player with a can-do attitude
Excellent written and oral communication skills in English; other additional languages are an asset

What We Have to Offer

Competitive salary;
Competitive benefits package including Medical & Dental coverage;
Benefits including: weekly catered lunches, health & wellness perks, fun team events, and daily healthy snacks.

How to Apply

Please apply directly through LinkedIn. All applications will be held in strict confidence. This posting will remain open until a qualified candidate is hired.

HoneyBadger AI welcomes and encourages applications from all qualified individuals including persons with disabilities. We will provide reasonable accommodations upon request for candidates taking part in all aspects of the recruitment and selection cycle.

In order to be considered for employment at HoneyBadger AI, candidates selected for interviews will be required to show proof of citizenship, permanent residence or eligibility to work in Canada with no restrictions.

Apply on LinkedIn About employer

More about this job

Responsibilities

Guide clients from signup through activation by delivering tailored onboarding sessions, creating self-service resources, and proactively resolving adoption barriers. Analyze call recordings and user feedback, then collaborate with internal teams to improve onboarding processes, product experience, and activation outcomes.

Requirements

Candidates need a bachelor's degree or higher and 1–3+ years of experience in customer success, onboarding, or support, preferably in SaaS. The role also requires strong communication, analytical, problem-solving, and cross-functional collaboration skills, along with proficiency in Microsoft Office and Salesforce.

Skills

Customer Onboarding
Customer Success
SaaS Platforms
Client Training
Written And Verbal Communication
Data Analysis
User Behavior Analysis
Cross-Functional Collaboration
Problem Solving
Attention To Detail
A/B Testing
Salesforce
Microsoft Office
Knowledge Base Management
AI Tools

Benefits

Medical Coverage
Dental Coverage
Weekly Catered Lunches
Health And Wellness Perks
Team Events
Daily Healthy Snacks

Visa sponsorship

Not detected in the job text

Keywords

HoneyBadger AI
Alice
Artificial Intelligence
SaaS
Customer Onboarding
Customer Success
Client Activation
Client Retention
Onboarding Sessions
Group Demonstrations
Self-Service Resources
Knowledge Base
Help Centre
Call Recordings
Call Quality
User Experience
User Feedback
User Behavior
Activation Metrics
A/B Testing
Onboarding Experiments
Salesforce
Microsoft Office
Box
Slack
Cross-Functional Collaboration

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Jobs in Canada