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Honeywell

Lead Field Service Technician - Security

Ottawa, ON, Canada

Pay: The annual base salary range for this position is $74,400 to $97,500 in Kanata, Ontario.
Job type: Full-time
Experience: Minimum of 3 years of experience in access control, security and CCTV fields
Posting language: English
Posted: Sep 29, 2026

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Original job description

We have an immediate opening for a Security Technician at our Ottawa office reporting directly to the Sr Field Service Manager. You will be responsible for responding to and resolving service calls, providing technical support and solving problems for Honeywell customers located across Eastern Ontario. This is your chance to join an outstanding organization in which you will receive competitive pay and benefits. This position will provide the opportunity to further your career and develop your technical skills in an exciting and challenging atmosphere.

Additional responsibilities related to the technical delivery of small service jobs, time and material work and preventive maintenance. Honeywell's customers utilize various products and solutions within the security system category, including all related computer and supporting systems. The objective is to maintain optimal system uptime.

The Honeywell building is a controlled goods program environment. Candidates must be eligible for CGP clearance.

Responsibilities

Key Responsibilities:

Provide customer software and hardware support to remote deployment teams for a globally Integrated Solution
Resolve customer challenges quickly and efficiently
Analyze system logs and perform routine audits to improve system performance and efficiency
Prioritize and lead a range of tasks while working in a fast-paced environment with multiple partners
Provide software and hardware design, development and implementation support
Assist customer with Life Cycle Management and software upgrade planning and deployment strategies
Build and maintain accurate records, reports, system configuration documentation and action lists
Lead and document reoccurring meetings both with customer and internal
Formal reporting and site documentation

Qualifications

YOU MUST HAVE:

Post secondary education in a technology or engineering related field
Minimum of 3 years of experience in access control, security and CCTV fields
Valid G driver’s License
Ability to acquire Secret Federal Government Clearances
Ability to be part of an on-call rotation

WE VALUE:

BSP Certification - license is mandatory to work in Quebec's private security industry
Basic knowledge of Microsoft Active Directory
Experience working in a server-based environment
A solid grasp of IT network communications technology
Application Programming Experience (JAVA, Apache Tomcat, VB Script)
Knowledge and experience working with Domain Services, Microsoft Office and Visio
Previous customer service experience
Ability to read and interpret mechanical/electrical drawings and diagrams
Bilingual in French and English

The annual base salary range for this position is $74,400 to $97,500 in Kanata, Ontario. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

Honeywell is an equal opportunity employer. Qualified applicants for employment with Honeywell will be considered without regard to race, color, national origin, religion, age, sex (including sexual orientation, gender identity, and pregnancy) disability, protected veteran status, or any other legally protected status.

Accommodation is available upon request for applicants with disabilities under the Ontario Human Rights.

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.

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More about this job

Responsibilities

The Lead Field Service Technician will oversee field service activities and optimize operational performance. They are responsible for driving customer satisfaction and fostering business growth through strategic initiatives and collaboration.

Requirements

The role requires a professional capable of leading field service operations and working directly with a Senior Field Service Manager. Candidates must be able to work on-site in Ottawa and demonstrate strong leadership and technical service skills.

Skills

Field Service
Security Systems
Operations Management
Customer Satisfaction
Strategic Planning
Cross-functional Collaboration
Leadership
Technical Troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Security
Operations
Customer Satisfaction
Strategic Initiatives
Cross-functional Collaboration
Honeywell
Technical Support
Service Management

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