IT Administrator
- Toronto, ON, Canada
$85,000 to $100,000 CAD / year · Full-time
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Job details
- Pay
- $85,000 to $100,000 CAD / year
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
About Us
HONK is modernizing parking payments across North America. We help municipalities, universities, and private operators move from physical infrastructure to digital permits, mobile payments, and smarter operator tools. We process hundreds of millions of dollars in payments a year and over 2 million transactions a month. HONK has just been named to The Globe and Mail’s ranking of Canada’s Top Growing Companies for the seventh consecutive year.
Role Overview
We are seeking a detail-oriented and highly trusted IT Administrator to become our first dedicated in-house IT hire, reporting to our Head of Infrastructure. You will be the go-to person for day-to-day corporate IT at a 70-person SaaS company, with a primary focus on employee onboarding and offboarding and running our internal helpdesk. You’ll also implement IT and security initiatives across our devices, accounts, and tools, working from a roadmap set by your manager. This is a hands-on individual contributor role with room to grow as the company scales.
Key Responsibilities
Core focus
HONK is modernizing parking payments across North America. We help municipalities, universities, and private operators move from physical infrastructure to digital permits, mobile payments, and smarter operator tools. We process hundreds of millions of dollars in payments a year and over 2 million transactions a month. HONK has just been named to The Globe and Mail’s ranking of Canada’s Top Growing Companies for the seventh consecutive year.
Role Overview
We are seeking a detail-oriented and highly trusted IT Administrator to become our first dedicated in-house IT hire, reporting to our Head of Infrastructure. You will be the go-to person for day-to-day corporate IT at a 70-person SaaS company, with a primary focus on employee onboarding and offboarding and running our internal helpdesk. You’ll also implement IT and security initiatives across our devices, accounts, and tools, working from a roadmap set by your manager. This is a hands-on individual contributor role with room to grow as the company scales.
Key Responsibilities
Core focus
- Own employee onboarding and offboarding: hardware, accounts, and access provisioned by day one and revoked same-day at exit.
- Automate onboarding, offboarding, and other repetitive IT tasks using AI tools and scripts, so the IT function scales faster than headcount.
- Run our internal helpdesk: triage, resolve, and document IT issues across the company.
- Implement IT and security initiatives such as lightweight mobile application management and endpoint baseline enforcement (disk encryption, screen lock, EDR health).
- Administer Google Workspace day to day: user accounts, groups, org units, and security settings.
- Manage the device lifecycle through Iru endpoint management (formerly Kandji): procurement, enrollment, OS updates and patching, repairs, refresh cycles, and secure wiping of returned devices.
- Set up, license, and administer our core SaaS tools, handle access requests, and help evaluate new tools.
- Maintain the IT asset inventory and write clear runbooks and documentation.
- Run phishing simulation campaigns, enroll clickers into training, and track completion.
- Support the Infrastructure team during compliance engagements.
- 2–4 years in IT support or administration, ideally at a SaaS or tech company.
- Hands-on experience running employee onboarding and offboarding and handling helpdesk requests.
- Google Workspace administration experience, including user provisioning, groups, and security settings.
- Experience with MDM/endpoint management in a macOS-first environment (Iru/Kandji, Jamf, or Mosyle); enough Windows familiarity to support a small number of exceptions.
- Comfort using AI tools and scripting to automate repetitive work.
- Discretion and sound judgment: this role holds privileged access to many of our systems, and a background check is required.
- Clear, friendly communication skills; you’re the approachable face of IT across the company.
- Strong documentation habits and attention to detail.
- EDR experience (CrowdStrike preferred).
- SSO/IdP administration (Okta, Google, JumpCloud).
- Security awareness tooling (KnowBe4 or similar).
- Apple Business Manager zero-touch deployment.
- Certifications: Google Workspace Administrator, Jamf, CompTIA A+, Security+, or similar.
- Salary: 85,000 - 100,000 CAD
- Work Environment: Hybrid from our mid-town Toronto office 2+ days/week.
- Benefits Package: Comprehensive health, dental and vision coverage.
More about this job
Responsibilities
Manage employee onboarding and offboarding, run the internal helpdesk, and administer Google Workspace, devices, and SaaS tools. Implement IT and security initiatives, automate repetitive tasks, maintain asset records and documentation, and support phishing campaigns and compliance engagements.
Requirements
Candidates should have 2–4 years of IT support or administration experience, with hands-on onboarding, offboarding, helpdesk, and Google Workspace administration experience. The role also requires macOS-focused endpoint management experience, comfort with scripting and AI tools, strong documentation and communication skills, and sound judgment.
Skills
- Employee Onboarding And Offboarding
- IT Helpdesk Support
- Google Workspace Administration
- Endpoint Management
- MacOS Support
- Windows Support
- IT Automation
- Scripting
- IT Security
- SaaS Administration
- Device Lifecycle Management
- Asset Inventory Management
- Technical Documentation
- Phishing Awareness Training
- Access Management
- Communication
Benefits
- Health Insurance
- Dental Coverage
- Vision Coverage
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Security & Safety
- Customer Service & Support
Keywords
- Google Workspace
- Iru
- Kandji
- Jamf
- Mosyle
- MacOS
- Windows
- Mobile Application Management
- Endpoint Management
- Disk Encryption
- Screen Lock
- Endpoint Detection And Response
- CrowdStrike
- SaaS
- AI Tools
- Scripting
- Okta
- JumpCloud
- Single Sign-On
- Identity Provider
- KnowBe4
- Apple Business Manager
- Zero-Touch Deployment
- Phishing Simulations
- Security Awareness Training
- IT Asset Inventory
- Compliance
- Google Workspace Administrator
- CompTIA A+
- CompTIA Security+