IT Operations Lead (IT & Compliance)
- Toronto, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
About HONK
Join the world of HONK, where innovation leads the charge. Our software platform transforms parking operations, making them more efficient, profitable and consumer-friendly. Trusted by 500+ private operators, colleges and universities, municipalities, and real estate owners across North America, HONK serves millions of drivers every year.
The Role
We are seeking a detail-oriented and highly trusted IT Operations Lead to become our first dedicated in-house IT hire, reporting directly to our CTO. You will be the end-to-end owner of corporate IT for a 70-person SaaS company, from device provisioning and helpdesk through to the corporate IT controls behind our SOC 2 and PCI DSS compliance programs. These programs are well established - you'll be operating proven frameworks in close partnership with our Infrastructure team, not building them from scratch. This is a hands-on senior individual contributor role with room to grow into a management position as the company scales.
Key Responsibilities
We are actively hiring for an immediate, open position to join our growing team. As part of our commitment to a fair hiring process, HONK does not use artificial intelligence or automated decision-making tools to screen, assess, or select candidates; every application is reviewed by a real person.
Join the world of HONK, where innovation leads the charge. Our software platform transforms parking operations, making them more efficient, profitable and consumer-friendly. Trusted by 500+ private operators, colleges and universities, municipalities, and real estate owners across North America, HONK serves millions of drivers every year.
The Role
We are seeking a detail-oriented and highly trusted IT Operations Lead to become our first dedicated in-house IT hire, reporting directly to our CTO. You will be the end-to-end owner of corporate IT for a 70-person SaaS company, from device provisioning and helpdesk through to the corporate IT controls behind our SOC 2 and PCI DSS compliance programs. These programs are well established - you'll be operating proven frameworks in close partnership with our Infrastructure team, not building them from scratch. This is a hands-on senior individual contributor role with room to grow into a management position as the company scales.
Key Responsibilities
- Drive IT and security initiatives such as lightweight mobile application management, and endpoint baseline enforcement (disk encryption, screen lock, EDR health).
- Administer Google Workspace end to end: org units, groups, security settings, retention, etc.
- Manage the full device lifecycle through Iru endpoint management (formerly Kandji): procurement, enrollment and imaging, OS version enforcement, patching, repairs, refresh cycles, and secure wiping/retirement of returned devices.
- Provision and manage our software tooling: set up, license, and administer the core SaaS stack, handle access requests, and evaluate new tools that keep a growing company secure without slowing it down.
- Own employee onboarding and offboarding: hardware, accounts, and access provisioned by day one and revoked same-day at exit.
- Maintain the IT asset inventory and write the runbooks and documentation you'd want to inherit.
- Automate the repetitive parts of the role - onboarding steps, evidence collection, endpoint compliance reports - using AI tools and scripts, so the IT function scales faster than headcount.
- Run our internal helpdesk end to end: triage, resolve, and document IT issues across the company.
- Own the security awareness program: run phishing simulation campaigns, enroll clickers into training, and track completion.
- Operate and evidence the corporate IT and other controls in our SOC 2 and PCI DSS audits: access reviews, on/offboarding records, endpoint compliance, and training completion.
- Support audit coordination through our compliance platform: field auditor requests and track evidence collection in partnership with our Infrastructure/DevOps team, who own production infrastructure controls.
- 4–7+ years in IT administration/operations, ideally as the sole or senior IT owner at a 50–200 person company.
- High ownership, discretion, and judgment: this role holds privileged access to nearly every system we run, and a background check is required.
- Clear and professional communication skills - you're the approachable face of IT and security best practices across the org.
- Full-lifecycle Google Workspace administration experience, owning everything from organizational unit structure and security policies to account provisioning and audit compliance.
- Hands-on MDM/endpoint management experience in a macOS-first environment (Iru/Kandji, Jamf, or Mosyle), including zero-touch deployment via Apple Business Manager; enough Windows familiarity to support a small number of exceptions.
- EDR deployment and management experience (CrowdStrike preferred).
- Direct experience supporting and implementing audit controls on devices and endpoints; comfort with compliance automation platforms like Vanta, Drata, or Secureframe.
- AI-native approach to automation - you use AI tools to write scripts, build workflows, and eliminate repetitive work rather than doing the same task a third time.
- Meticulous on/offboarding discipline and strong documentation habits.
- SSO/IdP administration (Okta, Google, JumpCloud).
- PCI DSS exposure.
- Security awareness tooling (KnowBe4 or similar).
- Certifications: Google Workspace Administrator, Jamf, CompTIA Security+ or similar.
- Hybrid from our mid-town Toronto office 2+ days/week.
- Comprehensive health, dental and vision coverage.
We are actively hiring for an immediate, open position to join our growing team. As part of our commitment to a fair hiring process, HONK does not use artificial intelligence or automated decision-making tools to screen, assess, or select candidates; every application is reviewed by a real person.
More about this job
Responsibilities
The IT Operations Lead will own corporate IT for a 70-person SaaS company, managing device lifecycles, software tooling, and helpdesk operations. They are also responsible for operating IT controls for SOC 2 and PCI DSS compliance and driving security initiatives.
Requirements
Requires 4-7+ years of IT administration experience, specifically with Google Workspace and macOS-first MDM tools. Candidates must have experience implementing audit controls and a strong proficiency in using AI tools for automation.
Skills
- IT Administration
- Google Workspace Administration
- MDM
- Endpoint Management
- SOC 2 Compliance
- PCI DSS Compliance
- EDR Management
- Employee Onboarding/Offboarding
- Security Awareness Training
- IT Asset Management
- Automation
- Helpdesk Support
- MacOS Support
- Windows Support
- Audit Coordination
- Documentation
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Security & Safety
- Software
- Management & Leadership
- Administrative
Keywords
- Google Workspace
- Iru
- Kandji
- Jamf
- Mosyle
- Apple Business Manager
- CrowdStrike
- Vanta
- Drata
- Secureframe
- SOC 2
- PCI DSS
- Okta
- JumpCloud
- KnowBe4
- CompTIA Security+
- SaaS
- EDR
- MDM
- SSO
- IdP
- Phishing Simulation
- Endpoint Baseline Enforcement
- Disk Encryption
- Asset Inventory
- Runbooks