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Added 1 hour ago
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(CAN) Health and Beauty Team Associate
Walmart
Slave Lake, AB
- Part-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 1 hour ago
W
(CAN) Directs Store Delivery Associate
Walmart
Slave Lake, AB
- Full-time
…direct and local merchandise to ensure timely delivery to the sales floor, supporting a smooth shopping experience for customers. By helping keep merchandise flowing and available, you play…
Added 2 hours ago
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Optical AI Product Line Manager
Ciena
Ottawa, ON
- Full-time
…training and inference traffic. Working with the customer, Sales and Sales Engineering, you will build account-specific solution plans that support CSP business cases for AI connectivity…
Added 3 hours ago
SM
Senior Account Manager (Base + Commission)
Setsail Marketing
Vancouver, BC
- Full-time
Write and deliver client proposals; handle invoicing and general account admin.
Added 3 hours ago
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(CAN) Directs Store Delivery Associate
Walmart
Toronto, ON
- Part-time
…direct and local merchandise to ensure timely delivery to the sales floor, supporting a smooth shopping experience for customers. By helping keep merchandise flowing and available, you play…
Added 4 hours ago
PF
Traveling Merchandiser
Performance Food Group
Kamloops, BC
- Full-time
As a Merchandiser, you will report to the Sales Account Manager. You will be working in our customer retail locations in the interior area of BC and be responsible for the maintenance and…
Added 4 hours ago
PF
Inside Sales Representative
Performance Food Group
Milton, ON
- Full-time
As an Inside Sales Representative, you are responsible for the sales and profitability growth of specific accounts in an assigned ledger which includes order taking, order processing, order…
Added 5 hours ago
AU
Outside Sales Consultant
Alsco Uniforms
Toronto, ON
- Full-time
As a Sales Consultant, you’ll be the driving force behind the top-line growth of the branch you report into. In this position, you will report to a Regional Sales Manager that will train…
Added 6 hours ago
NB
Manager, Financing Solutions - Real Estate Group
National Bank of Canada
Calgary, AB
- Full-time
A career as a Manager, Financing Solutions in the Real Estate group within the Commercial and Private Banking 1859 team means acting as a trusted expert in credit analysis and real estate…
Added 6 hours ago
NB
Business Account Manager
National Bank of Canada
Brossard, QC
- Full-time
A career as Account Manager in the Commercial & Wealth management team means having the responsibility of growing the portfolio of business clients assigned to you. The varied and complex…
Added 8 hours ago
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Sales Account Manager
Uline
Burnaby, BC · Richmond, BC · Surrey, BC · Vancouver, BC
- Full-time
Uline, a name millions of businesses across North America know and trust, is looking for an experienced Sales Account Manager to build our growing Vancouver, British Columbia market.
Added 8 hours ago
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Territory Sales Manager
Uline
Burnaby, BC · Richmond, BC · Surrey, BC · Vancouver, BC
- Full-time
Uline, a name millions of businesses across North America know and trust, is looking for an experienced Territory Sales Manager to build our growing Vancouver, British Columbia market.
Added 10 hours ago
Sales & Estimation - Programs Service Representative Ottawa
GNI Management Group Inc.
Ottawa, ON
…residential construction/building science interest to support our sales team. This role will operate afternoons/evenings and weekends to service our customers that are looking to schedule a…
Added 11 hours ago
WC
(CAN) Consumables Associate PT
Walmart Canada
Vancouver, BC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 12 hours ago
Business Development Manager, Ontario - Maintenance Industry
United Services Group
Ajax, ON · Brampton, ON · Guelph, ON · Kitchener, ON · Mississauga, ON · Toronto, ON
…contracts, closing deals and transitioning the client to the Key Account Management team. This role will collaborate with the National Key Account Managers, our sales operations and…
Added 12 hours ago
Customer Success Specialist
West Coast Reduction Ltd.
Vancouver, BC
Maintain close day-to-day collaboration with the Regional Manager of Redux Services, Beyond Oil Sales Representatives and WCRL operations teams
Added 12 hours ago
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(CAN) Part-Time Over-the-Counter Associate
Walmart
Stratford, ON
- Part-time
2. Maximizing department sales and profit with direction from the Pharmacy Manager.
Added 14 hours ago
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Sales Development Representative
ParagraphAI
Toronto, ON
- Full-time
Career growth opportunities into Account Executive, Sales Lead, or Business Development Manager.
Added 16 hours ago
NM
Parts Lead
Nelson Motors and Equipment
Oxbow, SK
- Full-time
…warranties, pricing, and invoicing. You will support parts sales by identifying customer needs, recommending suitable parts and related products, promoting seasonal programs when…
Added 16 hours ago
AP
Account Manager, Fulfillment and Logistics
AMZ Prep®
Mississauga, ON
- Full-time
…delivery promises and their customer experience. We are hiring an Account Manager to own a portfolio of those brands after launch: their retention, their satisfaction and their…
Added 16 hours ago
RS
Director of Business Development
Red Seal Fire Protection
Windsor, ON
- Full-time
You own new-account growth for our largest customers, from strategy to signature. You also build the enterprise sales function as it grows.
Added 17 hours ago
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Developer
HRVST
Remote, Canada
- $65,000 to $80,000 CAD / year
- Full-time
- Remote
The Developer works hand in hand with their pod’s Designer and Account Manager to translate design into scalable, high-quality technical solutions, while collaborating with the wider…
Added 17 hours ago
H
Account Director
HRVST
Remote, Canada
- $90,000 to $105,000 CAD / year
- Full-time
- Remote
The Account Director leads HRVST’s day-to-day operations and team. You’ll be the go-to for our Account Managers, designers and developers: supporting them through client challenges, keeping…
Added 17 hours ago
K
Manager - Copilot and AI Productivity
KPMG
Montreal, QC
- Full-time
We are looking for a Manager, Copilot and AI Productivity to contribute to the growth of our AI practice in Quebec. This individual will play a key role in developing service offerings,…
Added 17 hours ago
J
Personal Lines Account Manager - Insurance
JobsMedia.io
North Bay, ON
- Full-time
We’re looking for a Personal Lines Account Manager to join an a fast-growing team with a brokerage in North Bay, ON. This role will be responsible for managing a book of personal lines…

Closed listing

Hootsuite

Account Manager, Scale

Toronto, ON, Canada
Vancouver, BC, Canada

$52,300 - $63,000 CAD

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $52,300 - $63,000 CAD
Posting language: English
Posted: Sep 22, 2026

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Original job description

Archived listing. The details below describe a past opening.

We’re looking for an Account Manager, Scale to maintain day-to-day contact with our existing customers at scale to help them realize the value of our products and services and establish long-term partnerships with Hootsuite by exploring and qualifying future growth opportunities. In this role, you will leverage your commercial skillset to successfully manage a high volume of customer renewals, while cultivating upsell, cross sell and expansion opportunities for both Hootsuite and Partner products in your book of business. As part of the Scaled Account Management team you will collaborate cross-functionally to provide customer value in all stages of the sales cycle. This is a hybrid role and is open to applicants located within commuting distance of our Toronto or Vancouver office. In this role, you will report to the Manager, Scaled Account Management.

WHAT YOU’LL DO:

Maintain low-touch day-to-day contact with customers for our pooled accounts at scale; providing timely answers to questions and focus on driving customer health and experience.
Develop rapport with customers by proactively providing insightful market information and solutions that showcase maximum benefits from Hootsuite products.
Drive renewals, upsells, and expansion in your low ARR accounts by focusing on customer engagements at scale and educating customers on Hootsuite’s value proposition in our pooled motion.
Provide weekly forecasts and maintain rolling forecasts including monitoring and reporting account data health.
Consistently contribute to generating team pipeline of upsell /product add-ons upon contract renewal or during service period to meet or exceed expansion targets.
Successfully manage the end-to-end renewal process required to hit or exceed team renewal targets/quotas, leveraging your product knowledge to efficiently meet customers needs.
Demonstrate understanding of contract terms and processes in order to maximize contract value and efficiency as well as ensure a seamless customer experience.
Support the optimization of digital-first programmes for our pooled model by providing recommendations based on intimate knowledge of customer database
Collaborate cross-functionally to provide customer value in all stages of the sales cycle
Manage and report on customer engagement activities and results in order to assess trends using SFDC, Front App, Gainsight, Gong and others
Share product and sales experience within the team in order to meet and exceed team targets
Perform other related duties as assigned

WHAT YOU’LL NEED:

Some relevant experience in sales or customer success, preferably as an Account Executive, Customer Success Associate, Customer Support Advocate, or Account Manager
Proven success in monthly and quarterly sales forecasting
Solid business acumen and tech-savvy with a strong ability to focus on customer business value, ROI, and customer solutions.
Strong ability to articulate product features in an easy to understand language to inspire sales, build trust and establish long-term relationships
Experience in creating sales strategies inclusive of 3rd party solutions.
Strong communication and presentation skills via various platforms, including by phone, video, and email.
Commitment to Results: Consistently achieves results, demonstrating high performance and challenging self and others to deliver results.
Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships.
Perseverance: Pursues everything with energy, drive, and a need to finish - doesn’t give up.
Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.

WHO YOU ARE:

Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward - and you don’t wait to be asked.
Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

Note. The below pay range represents the base pay for this position.

Variable Pay. In addition, the role is eligible for Hootsuite’s Sales Compensation Program. Candidates who advance will receive further details during the interview process.

Canada Pay Range For This Role

$52,300 - $63,000 CAD

Use of AI in Hiring

Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and / or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. For more information about how we use AI and your rights, please see our Careers Privacy Policy.

About employer

More about this job

Responsibilities

The Account Manager will maintain day-to-day contact with existing customers to drive renewals, upsells, and expansion opportunities at scale. They will collaborate cross-functionally to ensure customer health and provide insightful solutions that maximize product value.

Requirements

Candidates should have relevant experience in sales or customer success, along with strong business acumen and tech-savviness. Proficiency in sales forecasting, communication, and building long-term customer relationships is essential for this role.

Skills

Account Management
Sales Forecasting
Customer Success
Business Acumen
Relationship Building
Negotiation
Communication
Presentation Skills
Data Analysis
Customer Engagement
Upselling
Cross-selling
Renewal Management
Product Knowledge
Strategic Planning

Visa sponsorship

Not detected in the job text

Keywords

Account Manager
Sales
Customer Success
Hootsuite
Renewals
Upsell
Cross-sell
SFDC
Front App
Gainsight
Gong
ARR
Pipeline
Customer Engagement
Digital-first
Forecasting
ROI
Business Acumen
Relationship Management
Negotiation
Communication
Presentation
Growth Mindset
Collaboration
Accountability
Problem Solving
Data Health
Market Information
Value Proposition
Contract Management

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