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Added 27 mins ago
Radiopharmacy Specialist II - Quality Assurance Associate
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
Temporary
Tracer Hub is seeking a Quality Assurance Associate to support the day-to-day operations of the Quality Management System (QMS). Reporting to the Provincial Quality Assurance Manager and…
Added 27 mins ago
Associate Director, Canada Lease Pricing
Stellantis Financial Services US
Toronto, ON
Full-time
Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class…
Added 27 mins ago
Entry-Level Marketing Associate
Hype Events
Toronto, ON · Greater Toronto Area, Canada
$41,000 to $45,000 CAD / year
Full-time
We’re looking for an Entry-Level Marketing Associate who is ready to get involved, learn the industry, and grow with us.
Added 27 mins ago
Customer Experience Associate - Champlain Pl, NB (30 Hours / Week, 10 Month Contract)
Scotiabank
Dieppe, NB
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 27 mins ago
On the Job Trainer - FAL
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Calgary, AB
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Added 56 mins ago
Store Associate
The Salvation Army in Canada
St. John's, NL · Greater St. John's Metropolitan Area
Full-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 56 mins ago
Account Manager, Scale
Hootsuite
Vancouver, BC
Full-time
…at scale to help them realize the value of our products and services and establish long-term partnerships with Hootsuite by exploring and qualifying future growth opportunities. In this…
Added 57 mins ago
Retail Sales Associate
The TJX Companies, Inc.
Halifax, NS
Part-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 57 mins ago
Seasonal Retail Sales Associate, Centre Reg. Manicouagan
Bell
Baie-Comeau, QC
Join us as we embark on this new journey, blending the best in tech retail with cutting-edge telecommunications services. At Best Buy Express we believe one of our most important assets is…
Added 1 hour ago
Account Manager, Scale
Hootsuite
Toronto, ON · Vancouver, BC
…at scale to help them realize the value of our products and services and establish long-term partnerships with Hootsuite by exploring and qualifying future growth opportunities. In this…
Added 1 hour ago
Contribution & Employer Support Specialist - Office & Admin Specialist Intermediate
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Full-time
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all…
Added 1 hour ago
WHS Specialist
Amazon
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Associate Advocacy & Cultural Leadership - Serve as a trusted safety advisor and advocate for associate wellbeing, building strong partnerships across all levels of the organization. Foster…
Added 1 hour ago
Store Associate
TJX Canada – Winners, Marshalls, HomeSense
Calgary, AB
Part-time
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Added 1 hour ago
sales associate
Fastenal Canada
Dieppe, NB
Part-time
Advertise and/or promote products, sales or services
Added 1 hour ago
sales associate
Fastenal Canada
Dartmouth, NS
Part-time
Advertise and/or promote products, sales or services
Added 2 hours ago
Part-Time General Merchandise Associate
Walmart Canada
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 2 hours ago
Part-Time Self Checkout Attendant (3 open positions)
Walmart Canada
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
…Canada offers a great opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing…
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(CAN) Customer Service Manager
Walmart Canada
Slave Lake, AB
$15 CAD / hour
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Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.
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Regulated Pharmacy Technician, Hourly Full Time Flexible Shifts
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Calgary, AB
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The Home Depot Canada
Airdrie, AB
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Concierge II- Oilsands Lodge, Fort McMurray, AB
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Fort McMurray, AB
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Added 4 hours ago
Future Student Advisor
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Sarnia, ON
Full-time
This is a temporary part-time support staff position replacing a Bargaining Unit member, reporting to the Associate Director, Marketing & Student Recruitment working 24 hours per week at an…
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Tool Rental Associate: Part Time - SAANICH
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Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need

Hootsuite

Account Manager, Scale

Toronto, ON, Canada
Vancouver, BC, Canada

Pay: $52,300 - $63,000 CAD
Posting language: English
Posted: Sep 22, 2026

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Original job description

We’re looking for an Account Manager, Scale to maintain day-to-day contact with our existing customers at scale to help them realize the value of our products and services and establish long-term partnerships with Hootsuite by exploring and qualifying future growth opportunities. In this role, you will leverage your commercial skillset to successfully manage a high volume of customer renewals, while cultivating upsell, cross sell and expansion opportunities for both Hootsuite and Partner products in your book of business. As part of the Scaled Account Management team you will collaborate cross-functionally to provide customer value in all stages of the sales cycle. This is a hybrid role and is open to applicants located within commuting distance of our Toronto or Vancouver office. In this role, you will report to the Manager, Scaled Account Management.

WHAT YOU’LL DO:

Maintain low-touch day-to-day contact with customers for our pooled accounts at scale; providing timely answers to questions and focus on driving customer health and experience.
Develop rapport with customers by proactively providing insightful market information and solutions that showcase maximum benefits from Hootsuite products.
Drive renewals, upsells, and expansion in your low ARR accounts by focusing on customer engagements at scale and educating customers on Hootsuite’s value proposition in our pooled motion.
Provide weekly forecasts and maintain rolling forecasts including monitoring and reporting account data health.
Consistently contribute to generating team pipeline of upsell /product add-ons upon contract renewal or during service period to meet or exceed expansion targets.
Successfully manage the end-to-end renewal process required to hit or exceed team renewal targets/quotas, leveraging your product knowledge to efficiently meet customers needs.
Demonstrate understanding of contract terms and processes in order to maximize contract value and efficiency as well as ensure a seamless customer experience.
Support the optimization of digital-first programmes for our pooled model by providing recommendations based on intimate knowledge of customer database
Collaborate cross-functionally to provide customer value in all stages of the sales cycle
Manage and report on customer engagement activities and results in order to assess trends using SFDC, Front App, Gainsight, Gong and others
Share product and sales experience within the team in order to meet and exceed team targets
Perform other related duties as assigned

WHAT YOU’LL NEED:

Some relevant experience in sales or customer success, preferably as an Account Executive, Customer Success Associate, Customer Support Advocate, or Account Manager
Proven success in monthly and quarterly sales forecasting
Solid business acumen and tech-savvy with a strong ability to focus on customer business value, ROI, and customer solutions.
Strong ability to articulate product features in an easy to understand language to inspire sales, build trust and establish long-term relationships
Experience in creating sales strategies inclusive of 3rd party solutions.
Strong communication and presentation skills via various platforms, including by phone, video, and email.
Commitment to Results: Consistently achieves results, demonstrating high performance and challenging self and others to deliver results.
Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships.
Perseverance: Pursues everything with energy, drive, and a need to finish - doesn’t give up.
Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.

WHO YOU ARE:

Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward - and you don’t wait to be asked.
Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

Note. The below pay range represents the base pay for this position.

Variable Pay. In addition, the role is eligible for Hootsuite’s Sales Compensation Program. Candidates who advance will receive further details during the interview process.

Canada Pay Range For This Role

$52,300 - $63,000 CAD

Use of AI in Hiring

Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and / or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. For more information about how we use AI and your rights, please see our Careers Privacy Policy.

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More about this job

Responsibilities

The Account Manager will maintain day-to-day contact with existing customers to drive renewals, upsells, and expansion opportunities at scale. They will collaborate cross-functionally to ensure customer health and provide insightful solutions that maximize product value.

Requirements

Candidates should have relevant experience in sales or customer success, along with strong business acumen and tech-savviness. Proficiency in sales forecasting, communication, and building long-term customer relationships is essential for this role.

Skills

Account Management
Sales Forecasting
Customer Success
Business Acumen
Relationship Building
Negotiation
Communication
Presentation Skills
Data Analysis
Customer Engagement
Upselling
Cross-selling
Renewal Management
Product Knowledge
Strategic Planning

Visa sponsorship

Not detected in the job text

Keywords

Account Manager
Sales
Customer Success
Hootsuite
Renewals
Upsell
Cross-sell
SFDC
Front App
Gainsight
Gong
ARR
Pipeline
Customer Engagement
Digital-first
Forecasting
ROI
Business Acumen
Relationship Management
Negotiation
Communication
Presentation
Growth Mindset
Collaboration
Accountability
Problem Solving
Data Health
Market Information
Value Proposition
Contract Management

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