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Added 14 mins ago
Temp (6 month)Full- time Direct Support Professional
Karis Disability Services
Waterloo, ON
Full-time
Developmental Services Worker, Child and Youth Worker, or post-secondary education in a related field
Added 14 mins ago
Dietary Aide
Humber River Health
Toronto, ON · Greater Toronto, ON
Other
Reporting Relationship: Manager, Patient Food Services
Added 14 mins ago
Cook
Humber River Health
Toronto, ON · Greater Toronto, ON
Other
Employment Status: Temporary Part TimeDuration: September 2027Reporting Relationship: Manager, Patient Food Services
Added 14 mins ago
Environmental Attendant - Alternative Level of Care (Church RCC)
Humber River Health
Toronto, ON · Greater Toronto, ON
Other
…outcomes. Its digital ecosystem includes automated laboratory services, medication management robotics, electronic health records, a Command Centre, computerized physician order entry,…
Added 29 mins ago
restaurant manager
Chuck's Roadhouse Bar & Grill
Mississauga, ON
Full-time
Determine type of services to be offered and implement operational procedures
Added 29 mins ago
Manager, Dining Services - Trinity Cafe
Compass Group Canada
Toronto, ON
Full-time
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Added 29 mins ago
RESERVOIR RANGER I
Guadalupe-Blanco River Authority
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Full-time
Added 29 mins ago
Environmental Services Manager , Senior Living
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Pickering, ON
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Licensed Practical Nurse
Nurse Next Door
Grande Prairie, AB
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ー Reviews the care plans arranged by the case manager ( Care Designer) prior to
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Health Care Aide
Alberta Health Services
Lacombe, AB
Part-time
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Added 29 mins ago
Registered Nurse
Alberta Health Services
Red Deer, AB
Temporary
As a Registered Nurse (RN), you will provide a wide variety of nursing services to patients, families, communities and populations, while taking necessary steps to ensure their safety and…
Added 29 mins ago
Occupational Therapist I
Alberta Health Services
Claresholm, AB
Part-time
…support and mentor new staff. Under the management of the Site Manager, the Occupational Therapist I works as a member of a health care team, collaborating on the delivery of care to meet…
Added 29 mins ago
Unit Clerk
Alberta Health Services
Olds, AB
Temporary
…Unit Clerk related duties in accordance with Alberta health Services Policies and procedures. You will work with patients and an inter-professional team in the Medical / Surgical, Emergency…
Added 29 mins ago
Supervisor
Alberta Health Services
Lethbridge, AB
Full-time
…successful food service operations? Join our Patient and Retail Food Services leadership team at Chinook Regional Hospital in Lethbridge! Alberta Health Services is seeking an enthusiastic,…
Added 29 mins ago
Radiopharmacy Specialist II - Quality Assurance Associate
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
Temporary
…System (QMS). Reporting to the Provincial Quality Assurance Manager and supervised by the Quality Assurance Lead, this position is part of a high-functioning QA team and supports the…
Added 29 mins ago
Senior Manager, Sales Enablement & Operations
Aviso
Toronto, ON
$110,000 to $135,000 CAD / year
Full-time
We're looking for a Senior Manager, Sales Enablement & Operations to join our Strategic Partnerships and Priority Clients team. Reporting to the VP, Strategic Partnerships and Priority…
Added 29 mins ago
Unit Clerk - Labour and Delivery
Alberta Health Services
Wetaskiwin, AB
Part-time
Previous experience as a Unit Clerk in an acute care setting. MS Office, Word, Excel, and Outlook. Time Keeping Course, Connect Care Training and other Training as determined by the Manager.
Added 29 mins ago
System Administrator
City of Miramichi
Miramichi, NB
Full-time
The City of Miramichi is seeking a full-time System Administrator to work with the IT team. Reporting directly to the Manager of Information Technology, this position provides critical…
Added 29 mins ago
Registered Nurse - Direct Continuing Care
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
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…Assisted Living Alberta. Edmonton Zone Continuing Care provides services through five main program areas: Home Living, Supportive Living, Facility Living, Transition Services and Palliative…
Added 29 mins ago
Unit Manager
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AB · Edmonton, AB
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…The hospital offers a wide range of diagnostic and treatment services, including specialized adult services within cardiac sciences, neurosciences, surgery, medicine, orthopedics, renal,…
Added 29 mins ago
Therapy Assistant
Alberta Health Services
Grande Prairie, AB
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…share the opportunities and discuss your areas of interest. Our manager’s phone number is 780 538 7360. Along with a variety of career development opportunities, we offer a competitive rate…
Added 29 mins ago
Pharmacy Technician
Alberta Health Services
Grande Prairie, AB
Temporary
Reporting to the Distribution Practice & Quality Assurance Manager, the Pharmacy Technician - Quality Assurance Leader (QAL) works independently, as well as in collaboration with the…
Added 29 mins ago
Administrateur (trice) de propriété
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Laval, QC
Full-time
Nous bâtissons la confiance par une gouvernance éthique, des services centrés sur le client, des équipes résilientes et une approche collaborative axée sur l’amélioration continue et…
Added 29 mins ago
Medical Laboratory Technologist - Molecular Genetics Library
London Health Sciences Centre (LHSC)
London, ON
$38.8 to $52.91 CAD / hour
Full-time
As a member of PaLM, the Medical Laboratory Technologist (MLT) works under the supervision of the Manager for the Molecular Diagnostics Program in coordination with the Senior Medical…
Added 29 mins ago
Supervisor, Electrical
Ontario Northland
North Bay, ON
Full-time
…of Ontario that provides efficient and vital transportation services. We are a modern, forward-thinking organization focused on providing safe and reliable transportation services. ONTC has…

Hootsuite

Account Manager, Scale

Vancouver, BC, Canada

Pay: Canada Pay Range For This Role: $52,300 CAD - $63,000 CAD
Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

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Original job description

We’re looking for an Account Manager, Scale to maintain day-to-day contact with our existing customers at scale to help them realize the value of our products and services and establish long-term partnerships with Hootsuite by exploring and qualifying future growth opportunities. In this role, you will leverage your commercial skillset to successfully manage a high volume of customer renewals, while cultivating upsell, cross sell and expansion opportunities for both Hootsuite and Partner products in your book of business. As part of the Scaled Account Management team you will collaborate cross-functionally to provide customer value in all stages of the sales cycle. This is a hybrid role and is open to applicants located within commuting distance of our Toronto or Vancouver office. In this role, you will report to the Manager, Scaled Account Management.

WHAT YOU’LL DO:

Maintain low-touch day-to-day contact with customers for our pooled accounts at scale; providing timely answers to questions and focus on driving customer health and experience.
Develop rapport with customers by proactively providing insightful market information and solutions that showcase maximum benefits from Hootsuite products.
Drive renewals, upsells, and expansion in your low ARR accounts by focusing on customer engagements at scale and educating customers on Hootsuite’s value proposition in our pooled motion.
Provide weekly forecasts and maintain rolling forecasts including monitoring and reporting account data health.
Consistently contribute to generating team pipeline of upsell /product add-ons upon contract renewal or during service period to meet or exceed expansion targets.
Successfully manage the end-to-end renewal process required to hit or exceed team renewal targets/quotas, leveraging your product knowledge to efficiently meet customers needs.
Demonstrate understanding of contract terms and processes in order to maximize contract value and efficiency as well as ensure a seamless customer experience.
Support the optimization of digital-first programmes for our pooled model by providing recommendations based on intimate knowledge of customer database
Collaborate cross-functionally to provide customer value in all stages of the sales cycle
Manage and report on customer engagement activities and results in order to assess trends using SFDC, Front App, Gainsight, Gong and others
Share product and sales experience within the team in order to meet and exceed team targets
Perform other related duties as assigned

WHAT YOU’LL NEED:

Some relevant experience in sales or customer success, preferably as an Account Executive, Customer Success Associate, Customer Support Advocate, or Account Manager
Proven success in monthly and quarterly sales forecasting
Solid business acumen and tech-savvy with a strong ability to focus on customer business value, ROI, and customer solutions.
Strong ability to articulate product features in an easy to understand language to inspire sales, build trust and establish long-term relationships
Experience in creating sales strategies inclusive of 3rd party solutions.
Strong communication and presentation skills via various platforms, including by phone, video, and email.
Commitment to Results: Consistently achieves results, demonstrating high performance and challenging self and others to deliver results.
Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships.
Perseverance: Pursues everything with energy, drive, and a need to finish - doesn’t give up.
Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.

WHO YOU ARE:

Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward - and you don’t wait to be asked.
Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

Note. The below pay range represents the base pay for this position.Variable Pay. In addition, the role is eligible for Hootsuite’s Sales Compensation Program. Candidates who advance will receive further details during the interview process.

Canada Pay Range For This Role: $52,300 CAD - $63,000 CAD

Use of AI in Hiring

Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and / or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. For more information about how we use AI and your rights, please see our Careers Privacy Policy.

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More about this job

Responsibilities

The Account Manager will maintain day-to-day contact with existing customers to drive renewals, upsells, and expansion opportunities within a pooled account model. They will collaborate cross-functionally to ensure customer health and provide insightful solutions that maximize the value of Hootsuite products.

Requirements

Candidates should have relevant experience in sales or customer success, along with strong business acumen and proficiency in sales forecasting. Excellent communication skills and the ability to build long-term relationships are essential for success in this role.

Skills

Account Management
Sales Forecasting
Customer Success
Business Acumen
Relationship Building
Negotiation
Communication
Presentation Skills
Data Analysis
Sales Strategy
Customer Engagement
Upselling
Cross-selling
Renewal Management
Product Knowledge
Problem Solving

Visa sponsorship

Not detected in the job text

Keywords

Account Manager
Sales
Customer Success
Renewals
Upselling
Cross-selling
SFDC
Front App
Gainsight
Gong
ARR
ROI
Customer Engagement
Pipeline Management
Digital-first
Business Acumen
Forecasting
Software Development
SaaS
Relationship Management
Negotiation
Presentation
Data Health
Customer Experience
Growth Strategy

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