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Added 10 mins ago
(CONTRACT) - Professional, Engineering - Avionics Systems
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Contract
Opportunity (CONTRACT) - Professional, Engineering - Avionics Systems
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Added 10 mins ago
Manager, Finance, Performance & Analytics
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As part of our mandatory screening process, SMH will require professional references, verification of academic training and professional accreditation along with a current vulnerable sector…
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Information Technology Business Analyst
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Added 10 mins ago
Scheduler
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Medical Radiation Technologist (CT & X-Ray)
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Demonstrates excellent clinical skills and professional leadership capabilities with a focus on collaborative teamwork, patient flow and quality improvements.
Added 10 mins ago
English Second Language Teacher | ESL Teacher
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- Free TEFL certification + ongoing professional development
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Data Engineer
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Own end-to-end feature delivery, from requirements gathering and API contract definition through implementation, testing, and deployment.
Added 10 mins ago
Senior Sales Executive
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High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area.
Added 10 mins ago
Assistant Director
University of Manitoba
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$89,640.34 to $161,352.61 CAD / year
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…operations, workforce planning, labour relations, budget and contract administration, and capital asset planning, the role ensures the safe, reliable, and efficient operation of campus…
Added 10 mins ago
Project Manager - ICI
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Added 10 mins ago
Director of Finance and Accounting
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4-year bachelor's degree in Finance and Accounting or related major; 2 years experience in the finance and accounting or related professional area.
Added 11 mins ago
Territory Sales Manager
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Full-time
…to acquire and sustain long term relationships with Eye Care Professional’s. The TSM will be accountable and responsible for sales in the Lower Mainland and Central British…
Added 11 mins ago
Payroll Administrator-Multi-Client Payroll Specialist (Maternity leave contract)
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Added 11 mins ago
AI Personalization Rater (Canada)
Gramian Consulting Group
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Added 11 mins ago
Special Track Inspector
Kundlas Consulting Group LLC
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$120,000 to $150,000 USD / year
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Added 11 mins ago
Executive Assistant
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Added 11 mins ago
Child Care Kitchen Assistant
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Field Inspector
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Communication Systems Design Engineer
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When you join us as an experienced professional, you will bring your expertise to work that matters while continuing to grow your career. You will collaborate with talented colleagues…
Added 26 mins ago
EHS Manager
Veolia Environnement SA
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Added 26 mins ago
Account Representative
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Commitment to continuous learning and professional development
Added 26 mins ago
IT Support Technician - 3 month contract
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ON · Nepean, ON
Full-time
24/7 confidential support through our Employee and Family Assistance Program with access to comprehensive resources and professional services.
Added 26 mins ago
Web Project Coordinator
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Mississauga, ON
$50,000 to $70,000 CAD / year
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Added 26 mins ago
Payroll Coordinator
Sureway Construction Group
Edmonton, AB
Full-time
Sureway Construction Group of Companies is recruiting for a professional Payroll Coordinator to join our team!

Hootsuite

Account Manager, Scale

Toronto, ON, Canada

Pay: Canada Pay Range For This Role: $52,300 CAD - $63,000 CAD
Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

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Original job description

We’re looking for an Account Manager, Scale to maintain day-to-day contact with our existing customers at scale to help them realize the value of our products and services and establish long-term partnerships with Hootsuite by exploring and qualifying future growth opportunities. In this role, you will leverage your commercial skillset to successfully manage a high volume of customer renewals, while cultivating upsell, cross sell and expansion opportunities for both Hootsuite and Partner products in your book of business. As part of the Scaled Account Management team you will collaborate cross-functionally to provide customer value in all stages of the sales cycle. This is a hybrid role and is open to applicants located within commuting distance of our Toronto or Vancouver office. In this role, you will report to the Manager, Scaled Account Management.

WHAT YOU’LL DO:

Maintain low-touch day-to-day contact with customers for our pooled accounts at scale; providing timely answers to questions and focus on driving customer health and experience.
Develop rapport with customers by proactively providing insightful market information and solutions that showcase maximum benefits from Hootsuite products.
Drive renewals, upsells, and expansion in your low ARR accounts by focusing on customer engagements at scale and educating customers on Hootsuite’s value proposition in our pooled motion.
Provide weekly forecasts and maintain rolling forecasts including monitoring and reporting account data health.
Consistently contribute to generating team pipeline of upsell /product add-ons upon contract renewal or during service period to meet or exceed expansion targets.
Successfully manage the end-to-end renewal process required to hit or exceed team renewal targets/quotas, leveraging your product knowledge to efficiently meet customers needs.
Demonstrate understanding of contract terms and processes in order to maximize contract value and efficiency as well as ensure a seamless customer experience.
Support the optimization of digital-first programmes for our pooled model by providing recommendations based on intimate knowledge of customer database
Collaborate cross-functionally to provide customer value in all stages of the sales cycle
Manage and report on customer engagement activities and results in order to assess trends using SFDC, Front App, Gainsight, Gong and others
Share product and sales experience within the team in order to meet and exceed team targets
Perform other related duties as assigned

WHAT YOU’LL NEED:

Some relevant experience in sales or customer success, preferably as an Account Executive, Customer Success Associate, Customer Support Advocate, or Account Manager
Proven success in monthly and quarterly sales forecasting
Solid business acumen and tech-savvy with a strong ability to focus on customer business value, ROI, and customer solutions.
Strong ability to articulate product features in an easy to understand language to inspire sales, build trust and establish long-term relationships
Experience in creating sales strategies inclusive of 3rd party solutions.
Strong communication and presentation skills via various platforms, including by phone, video, and email.
Commitment to Results: Consistently achieves results, demonstrating high performance and challenging self and others to deliver results.
Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships.
Perseverance: Pursues everything with energy, drive, and a need to finish - doesn’t give up.
Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.

WHO YOU ARE:

Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward - and you don’t wait to be asked.
Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

Note. The below pay range represents the base pay for this position.Variable Pay. In addition, the role is eligible for Hootsuite’s Sales Compensation Program. Candidates who advance will receive further details during the interview process.

Canada Pay Range For This Role: $52,300 CAD - $63,000 CAD

Use of AI in Hiring

Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and / or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. For more information about how we use AI and your rights, please see our Careers Privacy Policy.

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More about this job

Responsibilities

The Account Manager will maintain day-to-day contact with existing customers to drive renewals, upsells, and expansion opportunities within a pooled account model. They will collaborate cross-functionally to ensure customer health and provide insightful solutions that maximize product value.

Requirements

Candidates should have relevant experience in sales or customer success, along with strong business acumen and proficiency in sales forecasting. Excellent communication, negotiation, and presentation skills are required to build long-term relationships and achieve expansion targets.

Skills

Account Management
Sales Forecasting
Customer Success
Business Acumen
Upselling
Cross-selling
Renewal Management
Communication
Presentation Skills
Negotiation
Customer Engagement
Data Analysis
Relationship Building
Strategic Planning
Problem Solving

Visa sponsorship

Not detected in the job text

Keywords

Account Manager
Sales
Customer Success
Hootsuite
Renewals
Upsell
Cross-sell
Expansion
SFDC
Front App
Gainsight
Gong
ARR
Customer Health
Pipeline Generation
Digital-first
Business Acumen
ROI
Sales Forecasting
Software Development

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