Jobs in Canada

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Added 1 min ago
Wireless Sales Consultant
Staples Canada
Montreal, QC · Saint-Leonard, QC
Part-time
As a Wireless Sales Consultant, you are a champion of the customer experience in the wireless department. You enable our work, learn, and grow culture for our customers and associates.…
Added 1 min ago
Personal Banking Associate - St-Laurent, St-Louis (full-time)
TD
Montreal, QC
Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 1 min ago
Customer Experience Associate- Fixed Term Contract
TD
Okotoks, AB
Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 1 min ago
Group Fitness Instructor - Barre - North York Weston and 401
GoodLife Fitness
Toronto, ON
Part-time
Shares guidance, recommendations and information about all Club services to best serve the needs of the Members, by staying informed of information they can be speaking to during their…
Added 1 min ago
Sales Associate
The Salvation Army Canada and Bermuda Territory
Middleton, NS
Part-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 15 mins ago
Research Grants Officer
University of Victoria
Victoria, BC
Full-time
As part of Research Services, the Grants team provides pre-awards management of university research grant applications. Reporting to the Associate Director, Research Grants (ADRG), the…
Added 15 mins ago
Account Manager, Scale
Hootsuite
Vancouver, BC
Full-time
…at scale to help them realize the value of our products and services and establish long-term partnerships with Hootsuite by exploring and qualifying future growth opportunities. In this…
Added 15 mins ago
Account Manager, Scale
Hootsuite
Toronto, ON
Full-time
…at scale to help them realize the value of our products and services and establish long-term partnerships with Hootsuite by exploring and qualifying future growth opportunities. In this…
Added 16 mins ago
Associé/associée de Magasin Temps Plein Winners - SmartCentres Mascouche
The TJX Companies, Inc.
Mascouche, QC
Full-time
…leur famille, qui mettent à disposition des ressources et des services utiles pour améliorer votre…
Added 16 mins ago
Customer Experience Associate - Robson & Bute Branch, Vancouver, BC (30Hours/Week)
Scotiabank
Vancouver, BC
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 16 mins ago
Customer Experience Associate - Fernie, BC (18.75 hours/week)
Scotiabank
BC · Fernie, BC
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 16 mins ago
AP Administrator
GFL Environmental Inc.
Mississauga, ON
Full-time
GFL Environmental Services Inc. ("GESI") is a high-growth environmental services company recently carved out of GFL Environmental Inc. Backed by leading private equity firms, GESI delivers…
Added 31 mins ago
Regulatory Affairs Associate
Canadian Blood Services
Ottawa, ON
Canadian Blood Services is looking for a Temporary Full-time Regulatory Affairs Associate to join our dynamic Quality and Regulatory Affairs team.
Added 31 mins ago
Technicien(ne) de l'entrepot magasin / Store Warehouse Associate
Mobilia
Quebec, QC · St-Hubert, Quebec
Full-time
Mobilia Interiors Inc., a leader in contemporary home furnishings, is looking for a Store Warehouse Associate, to join our team.
Added 44 mins ago
Pharmacy Intern, Hourly Part Time Day
Loblaw Companies Limited
Vaughan, ON
Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 44 mins ago
Delivery Person, Hourly Part Time Day
Shoppers Drug Mart
Windsor, ON
Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 44 mins ago
Retail Associate
Pool Supplies Canada
Burlington, ON
Full-time
…innovative, high-quality products while delivering exceptional customer…
Added 44 mins ago
Merchandiser, Hourly Part Time Day
Loblaw Companies Limited
Halifax, NS
Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 44 mins ago
Associate Optometrist (Stoney Creek, ON) (Stoney Creek, Ontario, L8E 2P2, Canada)
Eyes On Eyecare
Hamilton, ON
Part-time
The Associate Optometrist is a leader in the organization, delivering the brand promise, experience & the organization’s key results through collaboration & teamwork. Ensures all patients…
Added 44 mins ago
Associate Optometrist - Belleville, ON (Belleville, Ontario, K8N 5K3, Canada)
Eyes On Eyecare
Belleville, ON
Full-time
The Associate Optometrist is a leader in the organization, delivering the brand promise, experience & the organization’s key results through collaboration & teamwork. Ensures all patients…
Added 44 mins ago
Optometrist - Pearle Vision (Peterborough, Ontario, K9J 2V7, Canada)
Eyes On Eyecare
Peterborough, ON
Part-time
Effective transitioning of patients to a sales associate with dialogue regarding the patient’s needs and prescribed products and services
Added 46 mins ago
Financial Service Representative
Money Mart
Hanover, ON
…navigate everyday financial needs. If you’re passionate about customer service, relationship building, and helping consumers and business owners access financial solutions when they need…
Added 1 hour ago
Business Banking Associate
TD
Toronto, ON
Full-time
TD Commercial Banking provides financial solutions to North American businesses. Our broad range of products and services allows us to meet the needs of our clients in every sector,…
Added 1 hour ago
Canadian Commercial Banking Associate
TD
Ottawa, ON
Full-time
TD Commercial Banking provides financial solutions to North American businesses. Our broad range of products and services allows us to meet the needs of our clients in every sector,…
Added 1 hour ago
Service and return desk Associate
RONA
Pointe-Claire, QC
Full-time
Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy services

Hootsuite

Account Manager, Scale

Toronto, ON, Canada

Pay: Canada Pay Range For This Role: $52,300 CAD - $63,000 CAD
Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

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Original job description

We’re looking for an Account Manager, Scale to maintain day-to-day contact with our existing customers at scale to help them realize the value of our products and services and establish long-term partnerships with Hootsuite by exploring and qualifying future growth opportunities. In this role, you will leverage your commercial skillset to successfully manage a high volume of customer renewals, while cultivating upsell, cross sell and expansion opportunities for both Hootsuite and Partner products in your book of business. As part of the Scaled Account Management team you will collaborate cross-functionally to provide customer value in all stages of the sales cycle. This is a hybrid role and is open to applicants located within commuting distance of our Toronto or Vancouver office. In this role, you will report to the Manager, Scaled Account Management.

WHAT YOU’LL DO:

Maintain low-touch day-to-day contact with customers for our pooled accounts at scale; providing timely answers to questions and focus on driving customer health and experience.
Develop rapport with customers by proactively providing insightful market information and solutions that showcase maximum benefits from Hootsuite products.
Drive renewals, upsells, and expansion in your low ARR accounts by focusing on customer engagements at scale and educating customers on Hootsuite’s value proposition in our pooled motion.
Provide weekly forecasts and maintain rolling forecasts including monitoring and reporting account data health.
Consistently contribute to generating team pipeline of upsell /product add-ons upon contract renewal or during service period to meet or exceed expansion targets.
Successfully manage the end-to-end renewal process required to hit or exceed team renewal targets/quotas, leveraging your product knowledge to efficiently meet customers needs.
Demonstrate understanding of contract terms and processes in order to maximize contract value and efficiency as well as ensure a seamless customer experience.
Support the optimization of digital-first programmes for our pooled model by providing recommendations based on intimate knowledge of customer database
Collaborate cross-functionally to provide customer value in all stages of the sales cycle
Manage and report on customer engagement activities and results in order to assess trends using SFDC, Front App, Gainsight, Gong and others
Share product and sales experience within the team in order to meet and exceed team targets
Perform other related duties as assigned

WHAT YOU’LL NEED:

Some relevant experience in sales or customer success, preferably as an Account Executive, Customer Success Associate, Customer Support Advocate, or Account Manager
Proven success in monthly and quarterly sales forecasting
Solid business acumen and tech-savvy with a strong ability to focus on customer business value, ROI, and customer solutions.
Strong ability to articulate product features in an easy to understand language to inspire sales, build trust and establish long-term relationships
Experience in creating sales strategies inclusive of 3rd party solutions.
Strong communication and presentation skills via various platforms, including by phone, video, and email.
Commitment to Results: Consistently achieves results, demonstrating high performance and challenging self and others to deliver results.
Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships.
Perseverance: Pursues everything with energy, drive, and a need to finish - doesn’t give up.
Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.

WHO YOU ARE:

Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward - and you don’t wait to be asked.
Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

Note. The below pay range represents the base pay for this position.Variable Pay. In addition, the role is eligible for Hootsuite’s Sales Compensation Program. Candidates who advance will receive further details during the interview process.

Canada Pay Range For This Role: $52,300 CAD - $63,000 CAD

Use of AI in Hiring

Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and / or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. For more information about how we use AI and your rights, please see our Careers Privacy Policy.

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More about this job

Responsibilities

The Account Manager will maintain day-to-day contact with existing customers to drive renewals, upsells, and expansion opportunities within a pooled account model. They will collaborate cross-functionally to ensure customer health and provide insightful solutions that maximize product value.

Requirements

Candidates should have relevant experience in sales or customer success, along with strong business acumen and proficiency in sales forecasting. Excellent communication, negotiation, and presentation skills are required to build long-term relationships and achieve expansion targets.

Skills

Account Management
Sales Forecasting
Customer Success
Business Acumen
Upselling
Cross-selling
Renewal Management
Communication
Presentation Skills
Negotiation
Customer Engagement
Data Analysis
Relationship Building
Strategic Planning
Problem Solving

Visa sponsorship

Not detected in the job text

Keywords

Account Manager
Sales
Customer Success
Hootsuite
Renewals
Upsell
Cross-sell
Expansion
SFDC
Front App
Gainsight
Gong
ARR
Customer Health
Pipeline Generation
Digital-first
Business Acumen
ROI
Sales Forecasting
Software Development

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