Jobs in Canada

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Added 4 mins ago
Regional Leader, Hydro and Dams (Ontario & Atlantic)
WSP in Canada
Markham, ON
Full-time
Direct and oversee major hydropower and dams projects, acting as Project Director or Program Manager
Added 4 mins ago
Financial Support Admin- Full-Time Contract
YMCA of Three Rivers
Stratford, ON
$46,750 CAD / year
Full-time · Contract
…healthy, and strong. We have the assets to affect positive social change, and we know the YMCA of Three Rivers Youth Programs are an important piece of our work. That’s where you come…
Added 4 mins ago
Service Designer, Temporary
Aviso
Vancouver, BC
Contract
At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership,…
Added 4 mins ago
ESG-Intern
Husky Technologies
Bolton, ON
Part-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 4 mins ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
Title: Project Manager, Sales Enablement & Executive Customer Engagement
Added 4 mins ago
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 4 mins ago
Maintenance Manager
Canadian Linen / Quebec Linge
Regina, SK
Full-time
Sponsors and facilitates change through recognizing, initiating, supporting and accepting responsibility for change management to ensure 'best practices' are utilized to support the…
Added 4 mins ago
Service Delivery Manager
N2P Systems
Montreal, QC
$120,000 to $140,000 CAD / year
Full-time
This role requires a combination of service management expertise, Azure cloud knowledge, operational leadership, and strong stakeholder management skills. The Service Delivery Manager will…
Added 4 mins ago
Financial Manager
Husky Technologies
Bolton, ON
Full-time
Can work independently and show initiative to drive change in a dynamic and fast-paced environment
Added 4 mins ago
AVEVA Enterprise SCADA Specialist
SGS
Calgary, AB
$85,000 to $165,000 CAD / year
Full-time
Support project coordination activities - scope tracking, status updates, and change management - under the guidance of the Practice Lead or assigned Project Manager.
Added 6 mins ago
Business Systems Owner
TVO
Toronto, ON
Full-time
Plan and deliver change management, communications, training and adoption activities for new
Added 6 mins ago
Senior Partner Account Manager
Geotab
Canada
The Senior Partner Account Manager is pivotal in managing and nurturing relationships within an assigned list of our larger and more strategic Partners. A successful Senior Partner Account…
Added 6 mins ago
Sr Data Governance Lead, Automation & Operations
Rogers Communications
Brampton, ON · Toronto, ON
…through stakeholder engagement, communications, training, and change management…
Added 6 mins ago
Ignition SCADA Specialist
SGS
Edmonton, AB · Calgary, Alberta
Full-time
Support project coordination activities - scope tracking, status reporting, and change management - under the guidance of the Practice Lead or assigned Project Manager.
Added 6 mins ago
Ignition SCADA Specialist
SGS
Vancouver, BC · Calgary, Alberta
Full-time
Support project coordination activities - scope tracking, status reporting, and change management - under the guidance of the Practice Lead or assigned Project Manager.
Added 6 mins ago
Customer Engagement Strategy Manager
Reitmans (Canada) Ltée/Ltd
Montreal, QC
Full-time
…opportunity where others see constraints. People who are energized by change, motivated by impact, and excited to shape what comes…
Added 6 mins ago
Senior Manager, Strategic Transformation & Enterprise Risk Governance
Royal Bank of Canada
Toronto, ON
Full-time
The Senior Manager, Strategic Transformation & Enterprise Risk Governance is responsible for the execution and continuous improvement of strategic change management, risk and control…
Added 6 mins ago
Manager, Value Creation, Strategy
Pwc Canada
Montreal, QC
Full-time
As part of the Value Creation team, you will have the opportunity to work across industries including, Asset & Wealth Management, Banking & Capital Markets, Consumer Markets, Energy &…
Added 18 mins ago
Associate, Product Manager, Debit Card
Bank of China (Canada)
Markham, ON
Full-time
We are seeking a results-oriented Associate, Product Manager, Debit Card to support the Bank’s personal banking strategy and business growth. This role is responsible for the end-to-end…
Added 18 mins ago
Ignition SCADA Specialist
SGS
Regina, SK
$90,000 to $125,000 CAD / year
Full-time
Support project coordination activities - scope tracking, status reporting, and change management - under the guidance of the Practice Lead or assigned Project Manager.
Added 18 mins ago
Operations Supervisor
Metro Supply Chain
Bolton, ON
Full-time
Reporting to the Operations Manager, the Operations Supervisor will be responsible for all facets of the operations on the shift. This involves leading all aspects of health and safety,…
Added 18 mins ago
Ignition SCADA Specialist
SGS
AB · Edmonton, AB
$90,000 to $1,250,000 CAD / year
Full-time
Support project coordination activities - scope tracking, status reporting, and change management - under the guidance of the Practice Lead or assigned Project Manager.
Added 18 mins ago
Ignition SCADA Specialist
SGS
Vancouver, BC
$90,000 to $125,000 CAD / year
Full-time
Support project coordination activities - scope tracking, status reporting, and change management - under the guidance of the Practice Lead or assigned Project Manager.
Added 18 mins ago
Territory Manager Richmond, BC
PATTISON Outdoor
Richmond, BC
Full-time
As leaders in the Canadian advertising industry, PATTISON Outdoor Advertising is determined to initiate change starting from within, lead by example, and reflect the diversity of the…
Added 18 mins ago
Live-Out Building Superintendent
FirstService Residential Canada
Toronto, ON · Scarborough, ON
Full-time
Responsible for reporting all deficiencies, maintenance requirements, vandalism and care taking supply inventory to the Property Manager as required

Hootsuite

Account Manager, Scale

Vancouver, BC, Canada

Pay: Canada Pay Range For This Role: $52,300 CAD - $63,000 CAD
Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

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Original job description

We’re looking for an Account Manager, Scale to maintain day-to-day contact with our existing customers at scale to help them realize the value of our products and services and establish long-term partnerships with Hootsuite by exploring and qualifying future growth opportunities. In this role, you will leverage your commercial skillset to successfully manage a high volume of customer renewals, while cultivating upsell, cross sell and expansion opportunities for both Hootsuite and Partner products in your book of business. As part of the Scaled Account Management team you will collaborate cross-functionally to provide customer value in all stages of the sales cycle. This is a hybrid role and is open to applicants located within commuting distance of our Toronto or Vancouver office. In this role, you will report to the Manager, Scaled Account Management.

WHAT YOU’LL DO:

Maintain low-touch day-to-day contact with customers for our pooled accounts at scale; providing timely answers to questions and focus on driving customer health and experience.
Develop rapport with customers by proactively providing insightful market information and solutions that showcase maximum benefits from Hootsuite products.
Drive renewals, upsells, and expansion in your low ARR accounts by focusing on customer engagements at scale and educating customers on Hootsuite’s value proposition in our pooled motion.
Provide weekly forecasts and maintain rolling forecasts including monitoring and reporting account data health.
Consistently contribute to generating team pipeline of upsell /product add-ons upon contract renewal or during service period to meet or exceed expansion targets.
Successfully manage the end-to-end renewal process required to hit or exceed team renewal targets/quotas, leveraging your product knowledge to efficiently meet customers needs.
Demonstrate understanding of contract terms and processes in order to maximize contract value and efficiency as well as ensure a seamless customer experience.
Support the optimization of digital-first programmes for our pooled model by providing recommendations based on intimate knowledge of customer database
Collaborate cross-functionally to provide customer value in all stages of the sales cycle
Manage and report on customer engagement activities and results in order to assess trends using SFDC, Front App, Gainsight, Gong and others
Share product and sales experience within the team in order to meet and exceed team targets
Perform other related duties as assigned

WHAT YOU’LL NEED:

Some relevant experience in sales or customer success, preferably as an Account Executive, Customer Success Associate, Customer Support Advocate, or Account Manager
Proven success in monthly and quarterly sales forecasting
Solid business acumen and tech-savvy with a strong ability to focus on customer business value, ROI, and customer solutions.
Strong ability to articulate product features in an easy to understand language to inspire sales, build trust and establish long-term relationships
Experience in creating sales strategies inclusive of 3rd party solutions.
Strong communication and presentation skills via various platforms, including by phone, video, and email.
Commitment to Results: Consistently achieves results, demonstrating high performance and challenging self and others to deliver results.
Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships.
Perseverance: Pursues everything with energy, drive, and a need to finish - doesn’t give up.
Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.

WHO YOU ARE:

Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward - and you don’t wait to be asked.
Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

Note. The below pay range represents the base pay for this position.Variable Pay. In addition, the role is eligible for Hootsuite’s Sales Compensation Program. Candidates who advance will receive further details during the interview process.

Canada Pay Range For This Role: $52,300 CAD - $63,000 CAD

Use of AI in Hiring

Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and / or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. For more information about how we use AI and your rights, please see our Careers Privacy Policy.

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More about this job

Responsibilities

The Account Manager will maintain day-to-day contact with existing customers to drive renewals, upsells, and expansion opportunities within a pooled account model. They will collaborate cross-functionally to ensure customer health and provide insightful solutions that maximize product value.

Requirements

Candidates should have relevant experience in sales or customer success, along with strong business acumen and proficiency in sales forecasting. Excellent communication skills and the ability to build long-term relationships are essential for this role.

Skills

Account Management
Sales Forecasting
Customer Success
Business Acumen
Relationship Building
Negotiation
Communication
Presentation Skills
Data Analysis
Customer Engagement
Upselling
Cross-selling
Renewal Management
Strategic Planning
Problem Solving

Visa sponsorship

Not detected in the job text

Keywords

Account Manager
Sales
Customer Success
Renewals
Upselling
Cross-selling
Forecasting
SFDC
Front App
Gainsight
Gong
SaaS
Customer Engagement
Business Acumen
ROI
Digital-first
Pipeline Generation
Relationship Management
Negotiation
Growth Mindset

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