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Added 6 mins ago
Customer Service Representative
Argus
AB · Edmonton, AB
Full-time
Reporting to the Sales Manager, the Customer Service Representative is responsible for providing an excellent experience to all Argus customers
Added 7 mins ago
Senior Financial Planner - West London
Meridian Credit Union
St. Marys, ON · London, ON · Aylmer, ON · Woodstock, ON · Seaforth, ON · Windsor, ON
Full-time
Works collaboratively with the Regional Wealth Sales Manager, Senior Wealth Advisor and other licensed professionals as a member of a high performing team to establish a business plan to…
Added 7 mins ago
Sr. Product Manager
Rivian
Vancouver, BC
Full-time
Rivian is looking for a Senior or Staff Product Manager to lead the evolution of our web experiences across the upper funnel - from discovery and consideration through configuration, lead…
Added 7 mins ago
Retail Sales Associate
Canna Cabana
Toronto, ON · Queen Street E, Toronto, ON
$17.6 to $18.5 CAD / hour
Part-time
Minimum 2-3 years of Retail Experience in sales and customer service required.
Added 21 mins ago
Account specialist, High Value at Risk (HVAR)
BMO
MB · Manitoba, Canada
Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 21 mins ago
Account specialist, High Value at Risk (HVAR)
BMO
NL · Newfoundland and Labrador, Canada
Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 21 mins ago
Regional Contract Manager
Rockwell Automation
Calgary, AB
Full-time
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Added 21 mins ago
Regional Contract Manager
Rockwell Automation
Cambridge, ON
Full-time
As a Contract Manager, you are responsible for the end-to-end execution, operationalization, governance, and performance management of customer and partner contracts. You will deliver…
Added 21 mins ago
Sales Development Representative
Harris Global Business Services (GBS)
Toronto, ON
Full-time
TouchBistro is looking for a Sales Development Representative to join our Sales team in Toronto! Joining our SDR team, you will promote TouchBistro and build relationships with restaurant…
Added 21 mins ago
District Manager
Corby Spirit and Wine Limited
AB · Edmonton, AB
Full-time
…wine and spirits industry? As a sole contributor, the District Manager plays a pivotal role in driving sales success within a dynamic and supportive team. Reporting to the Sales Manager…
Added 21 mins ago
SALES REPRESENTATIVE
Drive Auto Group
Ajax, ON
Full-time
Directly report to the Sales Manager regarding objectives, planned activities, reviews, and analyses.
Added 22 mins ago
Night Auditor
Coast Hotels
Victoria, BC
The Night Auditor is the senior position during the overnight shift and performs as the Duty Manager. The role will contribute to the overall success of the hotel by anticipating guest…
Added 22 mins ago
Product Advisor - BMW Langley
OpenRoad Auto Group
Langley (District), BC · Langley, British Columbia
Full-time
Provide exceptional customer service by determining each prospective client’s vehicle needs by asking questions and listening.
Added 37 mins ago
Shelf Stocker (Full Time)
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Kelowna, BC
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Each day as a Shelf Stocker will be dynamic and unique. A typical day will begin with you checking in with the store manager and receiving any specific stocking tasks that need to be done…
Added 37 mins ago
Guest Service Representative (Full Time)
Homes Alive Pets Internal Job Board
Kelowna, BC
Full-time
Full-time Guest Service Representatives are scheduled to work a minimum of 30 hrs./week and up to 40 hrs./week. Shifts are determined at the discretion of the Store Manager.
Added 37 mins ago
Bilingual Commercial Credit Advisor, Commercial Credit Adjudication - Agriculture
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Guelph, ON · Montreal, QC
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…approach to portfolio quality. You will deliver on superior client service by structuring transactions with a client centric approach and creating strong partnerships with CAM, Group Risk…
Added 37 mins ago
Baker (Part-Time) - Deer Park - Central Alberta Co-op
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Red Deer, AB
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Are you dedicated to providing exceptional customer service? Do you thrive in fast-paced environments? Deer Park Food Store in Red Deer presents the perfect opportunity for you! We're…
Added 51 mins ago
Account specialist, High Value at Risk (HVAR)
BMO
NB · New Brunswick, Canada
Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 51 mins ago
Safety Coordinator
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Kelowna, BC
Full-time
…community creation from land acquisition and construction to sales, marketing, and property management where families and communities can…
Added 51 mins ago
Retail Lead (VM) - Concord, 2022, Ontario, CA
adidas
Vaughan, ON
Full-time
…activities of hourly associates to accomplish excellent customer service and to maximize…
Added 51 mins ago
Bilingual Customer Service Associate - Sporting Goods
JRoss Retail Recruiters
Burlington, ON
$50,000 to $53,000 CAD / year
Full-time
Source for Sports is seeking an enthusiastic, organized and highly service-oriented Bilingual Customer Service Associate to join its Marketing team in Burlington, Ontario. Reporting to the…
Added 51 mins ago
Assistant Manager, Fine Dining - Auberge du Pommier
Auberge du Pommier
Toronto, ON
Full-time
…cuisine, elegant ambiance, and consistently warm, attentive service. Renowned for combining culinary excellence with timeless hospitality, the restaurant provides a sophisticated dining…
Added 51 mins ago
Sales Associate (Part-time)
WINS (Women In Need Society)
Calgary, AB
Part-time
Reporting to the Store Manager, the Sales Associate is responsible for providing friendly and courteous service to customers, donors and volunteers. This position works in a fast-paced…
Added 51 mins ago
Team Lead (Full time) - RW&CO
RW&CO
Kitchener, ON
Full-time
Model a customer-first mindset by leading on the sales floor, resolving customer concerns, and ensuring every interaction reflects our service standards.
Added 51 mins ago
Branch Manager
White Cap Canada
Calgary, AB
Full-time
Ensures appropriate staffing levels to meet service, financial, and operational support demands. Effectively utilizes training programs to develop sales and operations expertise.

Hootsuite

Account Manager, Scale

Vancouver, BC, Canada

Pay: Canada Pay Range For This Role: $52,300 CAD - $63,000 CAD
Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

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Original job description

We’re looking for an Account Manager, Scale to maintain day-to-day contact with our existing customers at scale to help them realize the value of our products and services and establish long-term partnerships with Hootsuite by exploring and qualifying future growth opportunities. In this role, you will leverage your commercial skillset to successfully manage a high volume of customer renewals, while cultivating upsell, cross sell and expansion opportunities for both Hootsuite and Partner products in your book of business. As part of the Scaled Account Management team you will collaborate cross-functionally to provide customer value in all stages of the sales cycle. This is a hybrid role and is open to applicants located within commuting distance of our Toronto or Vancouver office. In this role, you will report to the Manager, Scaled Account Management.

WHAT YOU’LL DO:

Maintain low-touch day-to-day contact with customers for our pooled accounts at scale; providing timely answers to questions and focus on driving customer health and experience.
Develop rapport with customers by proactively providing insightful market information and solutions that showcase maximum benefits from Hootsuite products.
Drive renewals, upsells, and expansion in your low ARR accounts by focusing on customer engagements at scale and educating customers on Hootsuite’s value proposition in our pooled motion.
Provide weekly forecasts and maintain rolling forecasts including monitoring and reporting account data health.
Consistently contribute to generating team pipeline of upsell /product add-ons upon contract renewal or during service period to meet or exceed expansion targets.
Successfully manage the end-to-end renewal process required to hit or exceed team renewal targets/quotas, leveraging your product knowledge to efficiently meet customers needs.
Demonstrate understanding of contract terms and processes in order to maximize contract value and efficiency as well as ensure a seamless customer experience.
Support the optimization of digital-first programmes for our pooled model by providing recommendations based on intimate knowledge of customer database
Collaborate cross-functionally to provide customer value in all stages of the sales cycle
Manage and report on customer engagement activities and results in order to assess trends using SFDC, Front App, Gainsight, Gong and others
Share product and sales experience within the team in order to meet and exceed team targets
Perform other related duties as assigned

WHAT YOU’LL NEED:

Some relevant experience in sales or customer success, preferably as an Account Executive, Customer Success Associate, Customer Support Advocate, or Account Manager
Proven success in monthly and quarterly sales forecasting
Solid business acumen and tech-savvy with a strong ability to focus on customer business value, ROI, and customer solutions.
Strong ability to articulate product features in an easy to understand language to inspire sales, build trust and establish long-term relationships
Experience in creating sales strategies inclusive of 3rd party solutions.
Strong communication and presentation skills via various platforms, including by phone, video, and email.
Commitment to Results: Consistently achieves results, demonstrating high performance and challenging self and others to deliver results.
Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships.
Perseverance: Pursues everything with energy, drive, and a need to finish - doesn’t give up.
Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.

WHO YOU ARE:

Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward - and you don’t wait to be asked.
Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

Note. The below pay range represents the base pay for this position.Variable Pay. In addition, the role is eligible for Hootsuite’s Sales Compensation Program. Candidates who advance will receive further details during the interview process.

Canada Pay Range For This Role: $52,300 CAD - $63,000 CAD

Use of AI in Hiring

Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and / or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. For more information about how we use AI and your rights, please see our Careers Privacy Policy.

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More about this job

Responsibilities

The Account Manager will maintain day-to-day contact with existing customers to drive renewals, upsells, and expansion opportunities within a pooled account model. They will collaborate cross-functionally to ensure customer health and provide insightful solutions that maximize product value.

Requirements

Candidates should have relevant experience in sales or customer success, along with strong business acumen and proficiency in sales forecasting. Excellent communication skills and the ability to build long-term relationships are essential for this role.

Skills

Account Management
Sales Forecasting
Customer Success
Business Acumen
Relationship Building
Negotiation
Communication
Presentation Skills
Data Analysis
Customer Engagement
Upselling
Cross-selling
Renewal Management
Strategic Planning
Problem Solving

Visa sponsorship

Not detected in the job text

Keywords

Account Manager
Sales
Customer Success
Renewals
Upselling
Cross-selling
Forecasting
SFDC
Front App
Gainsight
Gong
SaaS
Customer Engagement
Business Acumen
ROI
Digital-first
Pipeline Generation
Relationship Management
Negotiation
Growth Mindset

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