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Added 4 mins ago
MJ
Communications Assistant
Manufacturing Job Site
Thunder Bay, ON
- Internship
Under the direct supervision of the Director – Communications & Government Relations, the Communications Assistant is responsible for supporting communications activities, events and…
Added 4 mins ago
SC
Director - Design & Construction
Staples Canada
Richmond Hill, ON
- $125,300 to $156,600 USD / year
- Full-time
The Director, Construction and Engineering, has ownership and accountability for the design, construction, fixture and engineering teams. Partner with the VP, Design, Construction and Asset…
Added 4 mins ago
TM
Senior Director, Capital Projects & Technical Services
Tribe Management inc
Toronto, ON
- Full-time
Shape the Future of Capital Projects & Technical Services at Tribe
Added 4 mins ago
RH
Team Leader - Residential, Full-time Hours
Robin Hood Association
Sherwood Park, AB
- $26.2 to $30.28 CAD / hour
- Full-time
Assist, support and encourage individuals to achieve their personal goals through the development of basic living and related skills, with a view to enhancing the individual’s confidence,…
Added 19 mins ago
S
Client Experience Manager
sephora.com
Edmonton, AB
- Full-time
As the Client Experience Manager, you will be responsible for managing all aspects of the sales experience and all services, classes and events in a specific Sephora store location. You…
Added 19 mins ago
PG
Director, Legal
PETERSON GROUP PROPERTI
Vancouver, BC
- $165,000 to $200,000 CAD / year
- Full-time
- Contract
We are looking for a contract full-time Director, Legal for our legal team. The candidate brings expertise in real estate transactions including development projects, acquisitions,…
Added 19 mins ago
A
Associate Director-AI&Data
Accenture
Ottawa, ON · Montreal, QC
- Full-time
…what humans can do, and breathe life into smart products and…
Added 34 mins ago
MG
Director, Legal & Loan Operations
MarshallZehr Group Inc.
Waterloo, ON
- $110,000 to $130,000 CAD / year
- Full-time
MarshallZehr Group Inc. provides customized construction and development financial solutions for high-performing real estate developers. Since 2008, MarshallZehr has grown to become one of…
Added 34 mins ago
UO
Mental Health Intake Clinician
University of British Columbia
Vancouver, BC · UBCV | MacIsaac Health Building (GWHB)
- $7,727.33 to $11,112 CAD / month
- Full-time
…to care across a variety of mental health and medical care services within UBC Student Health & Wellbeing (SHW), and to community services within the health region. This role provides…
Added 49 mins ago
MG
Clinical Pharmacist
Michael Garron Hospital
Toronto, ON
- Full-time
Educational Services/Professional Development
Added 49 mins ago
TU
Mental Health Intake Clinician
The University of British Columbia
Vancouver, BC
- $7,727.33 to $11,112 CAD / month
- Full-time
…to care across a variety of mental health and medical care services within UBC Student Health & Wellbeing (SHW), and to community services within the health region. This role provides…
Added 49 mins ago
NS
Administrative Assistant to Manager - Primary Health Care
Nova Scotia Health Authority
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
Reporting to the Primary Health Care Health Services Manager, the Administrative Assistant provides confidential administrative support, works within an administrative team environment, and…
Added 1 hour ago
N
Director, Brokerage Operations
NFI
Mississauga, ON
- $109,621.2 to $158,161.6 CAD / year
- Full-time
The Director of Brokerage Operations provides the day-to-day direction, oversight, and implementation of the operations for the brokerage business unit at NFI.
Added 1 hour ago
FI
Director of Sales, Mid-Market
Fulfillment IQ
Remote, Canada
- Full-time
- Remote
Fulfillment IQ is looking for a Director of Sales, Mid-Market to acquire and grow customers across our full portfolio of supply-chain services.
Added 2 hours ago
A
Associate Account Executive
Aon
Toronto, ON
- Full-time
Associate Account Executive; Construction Services Group [CSG]
Added 2 hours ago
C
Senior Manager, IT/Telecom Engineering (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
- Full-time
Opportunities for continued learning and professional development - including access to e-learning services, customized courses and certification opportunities.
Added 2 hours ago
P
Cybersecurity GRC Analyst
Powerex
Vancouver, BC
- Full-time
…take ownership of this function and work directly with the Director of Cybersecurity to mature our GRC…
Added 2 hours ago
A
Market Leader - British Columbia
Aon
Vancouver, BC
- Full-time
…our market share across risk, health and benefits and wealth…
Added 2 hours ago
DO
Project Officer
Department of Energy and Economic Diversification
Perth South, ON
- Full-time
Energy Policy WA provides policy advice to facilitate the deliver of secure, reliable, sustainable and affordable energy services.
Added 2 hours ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Reporting to the a Integrated Director Laboratory Services, is responsible for the implementation, maintenance and improvement of the quality management system and Hospital Point of Care…
Added 2 hours ago
BB
Director of Engineering & Technical
Britespan Building Systems Inc
Wingham, ON
- $140,000 to $160,000 CAD / year
- Full-time
Reporting to the VP of Operations, the Director of Engineering & Technical Services will lead our Engineering, CAD, SolidWorks and Product Development functions, providing the technical…
Added 2 hours ago
B
Senior Workplace Strategist - Interior Design
BGIS
Montreal, QC
- Full-time
…can be inclusive of the “business case for change” and the development and roll out of change management programs. The Strategist should be well versed with working experience in the areas…
Added 2 hours ago
C
Temporary Sales Associate
Coach
Richmond, BC
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 2 hours ago
DU
Director, Counselling & Psychological Services
Dalhousie University
Halifax, NS
- Full-time
Position Title Director, Counselling & Psychological Services
Added 2 hours ago
V
Senior Director, Issuing Solutions Sales, Canada
Visa
Toronto, ON
- Full-time
The Senior Director, Issuing Solutions Sales, Canada will serve as a senior commercial leader responsible for driving revenue growth, market expansion, and client adoption across Visa's…

Hootsuite

Manager, Contract Operations

BC, Canada

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Job details

Posting language: English
Posted: Oct 2, 2026

Original job description

We're looking for a Manager, Contract Operations to own and resolve complex deal and contract needs across our Global Sales Operations team. In this role, you'll interface and collaborate with a wide range of internal stakeholders across diverse geographies to identify and resolve contract issues, and to keep the deal pursuit process efficient for our Global Sales teams. Reporting to the Senior Director, Sales Operations, you will work directly with our Sales, Customer Success, Professional Services, Legal, Partners, Business Technology, and Finance teams to help meet our global revenue targets.

WHAT YOU’LL DO:

Oversee day-to-day resolution of complex contract needs related to global Net New, Upsells, Cross-Sell Bookings, Services, and Renewals; partner cross-functionally to identify and implement solutions.
Identify roadblocks and points of friction in the end-to-end contract process, including customer renewals, SKU rollups, and partner offerings, and work with the Senior Manager to develop and execute agreed solutions.
Analyze deal variabilities and resolve issues through research and problem-solving, including recommending workflow changes within your area of ownership.
Leverage established frameworks to effectively structure complex deals, including deals involving third-party Partner products, and ensure accurate reporting of Hootsuite vs. third-party revenue.
Provide guidance to Contract Operations team members and sales teams on contract process questions, escalating novel or high-risk scenarios to the Senior Director.
Partner with Product Marketing and Legal on how product offerings are operationalized, staying compliant with business goals and contractual terms.
Ensure SFDC data integrity by monitoring account management and hierarchies to help ensure accurate booking and forecasting of revenue.
Identify and drive process optimization opportunities that enhance sales efficiency through system enhancements, streamlined workflows, and tool implementation.
Manage direct reports including hiring selection, coaching, mentoring, development, performance management and all other people-management practices, including DE&I.

WHAT YOU'LL NEED:

8+ years experience in Sales, Sales Operations, Deal Desk, and/or Finance roles, with direct experience of sales order processing, software contracts, software contract renewals, invoicing, and revenue recognition policies relating to SaaS.
Solid working knowledge of software sales processes from quote-to-cash and experience working within CRM and Financial systems (e.g., Salesforce).
Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding.
Decision Making: Consistently chooses the best course of action (from a number of alternatives) to address business problems and/or opportunities.
Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems.
Creativity and Innovation: Seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions.
Enablement: Supports and coaches others to create results while helping develop their capabilities.
Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals
Play to Win: Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work
Long Range Planning: Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for course of action to accomplish this vision
Enablement: Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team

WHO YOU ARE:

Solution seeker: You're focused on tackling new challenges, solving problems, and moving the business forward - and you don't wait to be asked.
Lifelong learner: You have a growth mindset - you're here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn't.
Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
Intentional collaborator: You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
Critical challenger: You ask difficult questions in order to get to the best end result.
Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
Integrated thinker: You look beyond your role and responsibilities to understand how your work drives broader organizational goals.
Accountable owner: You take pride in the work you're responsible for with a mindset of ultimate accountability and reliability for the outcomes.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

Canada Pay Range For This Role

$96,100 - $134,700 CAD

US Pay Range For This Role

$102,300 - $143,300 USD

Use of AI in Hiring

Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and / or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. For more information about how we use AI and your rights, please see our Careers Privacy Policy.

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More about this job

Responsibilities

The Manager of Contract Operations will oversee the resolution of complex contract needs and streamline the end-to-end deal pursuit process across global sales teams. This role involves collaborating with cross-functional departments to implement process improvements, ensure data integrity in CRM systems, and manage a team to meet global revenue targets.

Requirements

Candidates must have 8+ years of experience in sales operations, deal desk, or finance roles with specific expertise in SaaS contract processing and revenue recognition. A solid working knowledge of Salesforce and strong leadership capabilities are required to manage teams and drive process efficiency.

Skills

Sales operations
Contract management
Deal desk
Salesforce
Revenue recognition
SaaS
Process optimization
Data integrity
Cross-functional collaboration
People management
Financial systems
Contract renewals
Strategic planning
Problem solving
Communication

Visa sponsorship

Not detected in the job text

Keywords

Sales Operations
Contract Operations
Deal Desk
SaaS
Salesforce
Revenue Recognition
Contract Renewals
Quote-to-cash
Process Optimization
Data Integrity
Financial Systems
Cross-functional Collaboration
People Management
DE&I
Strategic Planning
Workflow Management
SKU Rollups
Customer Success
Professional Services
Business Technology

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