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Hopewell Support Services

Support Services Worker - Regular Full Time

Guelph, ON, N1K 1R1, Canada

Pay: Competitive regular hourly wage rate for hours worked range between $23.31 - $29.29 and flexible work schedule based on client & staff needs.
Job type: Full-time
Posting language: English
Posted: Sep 25, 2026

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Original job description

Are you a compassionate Support Services Worker ready to make a meaningful impact in the lives of others in our Ooster Location?

Hopewell is looking for a Regular Full Time Support Services Worker to join our Residential and Respite Services Team, supporting individuals with developmental and physical disabilities across multiple sites in Guelph-Wellington, ON!

YOUR BENEFITS & PERKS

We invest in our people and support their growth. We reward hard work and cultivate an environment where you can thrive. Here are some of the benefits you can expect as part of our team:

Competitive regular hourly wage rate for hours worked range between $23.31 - $29.29 and flexible work schedule based on client & staff needs.
Employee Assistant Program coverage for all employees.

Comprehensive group benefits coverage including life, AD & D, health, medical and dental benefits coverage for full time employees and AD&D for all employees according to Hopewell Policies.
Contributory group registered retirement savings plan – Hopewell contributes up to 3% for full time employees according to Hopewell Policies.

Paid time off with up to 25 days per year of vacation and holiday pay depending on length of service with Hopewell Support Services and according to Hopewell Policies.

Opportunity to join a collaborative, tight-knit team with a supportive and inclusive culture.

Professional growth and development opportunities in Social and Community Services.

The chance to make a meaningful impact every day in the lives of those we support.

JOB SUMMARY

The Support Services Worker works as a professional within a clinical multidisciplinary team that follows a biopsychosocial model of treatment and intervention for children, youth, and adults with complex developmental, physical, and emotional challenges. They assist with household management tasks and essential activities of daily living in accordance with the care/service plan of each supported individual. They consider the preferences, comfort, and safety of multiple stakeholders (the individual, family, and care partners) in the provision of all support. A significant role of the Support Services Worker is implementing behavior support plans and supporting individuals who are experiencing challenging moments.

DUTIES AND RESPONSIBILITIES

Support individuals to live independently, encourage and engage individuals in meaningful activities such as being involved in leisure, recreational or work activities. For example:

o Provide individuals with communication assistance, typing their correspondence or obtaining information on their

behalf.

o Observe, assess, and report changes in individuals’ behaviours, physical abilities, and activities.

Support independence with daily living programs (toileting, feeding, grooming etc.):

o Instruct, advise, or support individuals on managing household cleanliness, grooming hygiene, nutrition, and other

personal care needs.

o Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.

o Provide transportation to individuals via association or public transit.

Maintain knowledge of current best practices in the field of Applied Behaviour Analysis (ABA) through training:

o Provide direct and indirect client interventions based on empirically sound principles of ABA.

o Follow and implement all Behaviour Support Plans including completion of data collection, set up environment and

reporting to Senior Behaviour Therapist.

Provide personal care support according to directions on the established care plan or best practice:

o Possess and demonstrate knowledge of First Aid, CPR, CPI, WHMIS, Occupational Health and Safety Act, fire prevention

and safety procedures and other areas as deemed necessary by the association.

o Perform healthcare-related tasks, such as monitoring vital signs, dispensing medication, as directed by a primary care

physician, pharmacist, or other regulated health care professionals.

o Be familiar with and follow medication procedures and manage medication as per protocols:

o Receive and properly execute the training received on:

-G-tube feeding which is individual specific

-Medication dispensing

Demonstrate effective communication skills:

o Effectively use the communication log to record necessary information to be shared with all team members.

o Professionally communicate in writing and in person with other team members, support individuals, family members and community partners: demonstrating respect and interest in other’s opinions and insights.

ACCOUNTABILITY

Report to supervisor any contravention of the legislation, standards, policies and procedures, e.g., defective equipment or hazards in the work environment.
Understand and follow guidelines for financial accountability with respect to petty cash, purchasing for the individuals and the program, individuals’ accounts etc.
Each staff member is required to keep up to date all training as required, request additional support and guidance if unsure of how to manage a situation.

CORE COMPETENCIES

At Hopewell, we recognize that core organization specific employee behaviours are fundamental to the success of our organization.

Through actions, all employees support the Mission, Vision, Values, and Principles of Hopewell. Thus, the following responsibilities

are core to all jobs at Hopewell, including this one. All employees in all jobs are expected to:

Be reliable this includes:

Being prepared to start your shift as scheduled.
Completing required tasks at appropriate times (during shift).
Following through on the directions given by the Manager.

Adhere to the guidelines and regulations established in the workplace, this includes:

Adhering to Hopewell’s Policy and Procedures (e.g., Health and Safety Guidelines, Confidentiality etc.).
Recognize, identify, and report problems, contentious issues, and serious incidents, including recommending solutions to the manager where appropriate.
Always behaving in a professional, legally, and ethically compliant manner.
Demonstrating a strong commitment to continuously improving the Quality of Life of individuals so that they may live with
- dignity and respect.

Complete documentation and training, this includes:

Completing necessary paperwork on shift, with high levels of data accuracy and attention to detail.
Participating in ongoing training and development and ensuring all mandatory training requirements are met and maintained.

Maintain healthy internal relationships, this includes:

Recognizing and responding to vocalized and implied needs of residents in a timely, nurturing, and professional manner, as well as working well with workplace peers/colleagues.
Maintaining a positive attitude about the workplace is critical to maintaining a pleasant relationship with residents and peers.
Directly reporting potential/actual areas of concern about residents/peers to their team leader or manager.

SPECIAL CIRCUMSTANCES

Work flexible hours within a variety of settings as required by the changing needs of the program and the people we support.
When required, must be able to undertake the lifting of people following guidelines for proper back care, lifting, and transferring as
required by the program.
Experience working with people with developmental disabilities, dual diagnoses, and complex behavioral needs.
University or college degree/diploma in a relevant field.
Must have a valid class G driver's license.

This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents may be required to follow any other instructions and to perform any other related duties that may be required by the agency.

ABOUT HOPEWELL

Hopewell’s story began in 1983, when John and Joanne Oosterhuis opened their farmhouse in Ariss, Ontario to children with disabilities, creating a home built on compassion, inclusion, and belonging. What started as one family’s vision has grown into a trusted organization supporting children, youth, and adults with developmental and physical disabilities across Guelph-Wellington. Today, Hopewell provides supported living, respite, and community programs that uphold the Oosterhuis family’s legacy - creating spaces where choice, belonging, and joy are at the heart of each day, and ensuring every person we serve can live a full and meaningful life.

If you’re ready to bring your skills, compassion, and abilities to a team making a difference, we’d love to hear from you.

Apply today with your resume and cover letter, to learn more about the impact you’ll make, visit us here.

Hopewell Support Services is an Equal Opportunity employer and welcomes everyone to our team. Please let us know if you need reasonable accommodation during the application or interview process.

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More about this job

Responsibilities

The Support Services Worker provides direct care and behavioral support to individuals with developmental and physical disabilities within a clinical multidisciplinary team. Responsibilities include implementing behavior support plans, assisting with daily living activities, and maintaining accurate documentation of client progress.

Requirements

Candidates must possess a university or college degree or diploma in a relevant field and hold a valid class G driver's license. Experience working with individuals with developmental disabilities, dual diagnoses, and complex behavioral needs is required.

Skills

Applied behaviour analysis
Personal care
Behavior support plans
Data collection
Communication skills
First aid
CPR
CPI
WHMIS
Medication administration
G-tube feeding
Household management
Documentation
Interpersonal skills
Crisis intervention

Benefits

Employee assistant program
Group benefits coverage
Life insurance
AD&D insurance
Health insurance
Medical benefits
Dental benefits
Paid time off
Vacation pay
Holiday pay

Visa sponsorship

Not detected in the job text

Keywords

Support Services Worker
Residential Services
Respite Services
Developmental Disabilities
Physical Disabilities
Biopsychosocial Model
Applied Behaviour Analysis
ABA
Behaviour Support Plans
First Aid
CPR
CPI
WHMIS
Occupational Health and Safety Act
Medication Dispensing
G-tube Feeding
Data Collection
Clinical Multidisciplinary Team
Social Services
Community Services

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