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Added 8 mins ago
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Retail Store Manager - Mississauga
Lindt & Sprüngli USA
Mississauga, ON · LCA - CAN - Retail - Mississauga - ON
- Full-time
Uphold the values of exemplary customer service through modeling of behaviour and establishing appropriate guidelines
Added 8 mins ago
NA
Receptionist
New Age Group
Concord, ON
- Full-time
…office. The successful candidate will be providing exceptional customer service while supporting daily administrative…
Added 8 mins ago
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Broiler Business Manager
P&H
Cambridge, ON
- Full-time
Minimum 5 years’ experience in account management, customer service, or sales; preferably in animal nutrition or the poultry industry.
Added 8 mins ago
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Social Media Consultant
Canadian Tire Corporation
Toronto, ON
- Full-time
Collaborate cross-functionally with key partners (e.g., sports partnerships, community impact teams, PR, Merchandising, Brand, Customer Service).
Added 8 mins ago
L&
Retail Store Manager - Mississauga
Lindt & Sprüngli (Canada), Inc
Mississauga, ON · LCA - CAN - Retail - Mississauga - ON
- Full-time
Uphold the values of exemplary customer service through modeling of behaviour and establishing appropriate guidelines
Added 8 mins ago
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Software Developer (New or Recent Graduate)
BMO
Toronto, ON · FCP
- Full-time
…advice on security requirements and debugs business systems and service applications. Applies deep knowledge of algorithms, data structures and programming languages to develop high quality…
Added 8 mins ago
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Mortgage Specialist
BMO
Calgary, AB
- Full-time
Delivers exceptional customer service that builds trust through expertise, responsive service, and support.
Added 8 mins ago
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Customer Service Representative
BMO
Timmins, ON
- Full-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
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Vice President, Investment Banking - Metals and Mining
BMO
Toronto, ON · Vancouver, BC · FCP
- Full-time
Added 8 mins ago
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Personal Banking Associate
BMO
Richmond, BC
- Full-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 8 mins ago
TT
AI Engineer
Trojan Technologies
London, ON
- $90,000 to $120,000 CAD / year
- Full-time
…platform while expanding the use of AI across sales, engineering, service, ordering, documentation, and knowledge…
Added 8 mins ago
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Client Services Administrator (Vancouver)
AGAT Laboratories
Calgary, AB
- $20 to $23 CAD / hour
- Full-time
Strive to employ AGAT’s mission statement of “Service Beyond Analysis” by providing assistance to the Client Services Team including Client Services Representatives and the Client Services…
Added 8 mins ago
GC
Plant Operator
Guardian Chemicals Inc.
AB
- $21 CAD / hour
- Full-time
Must possess excellent customer service skills, verbal and written communication skills, and computer knowledge
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CyberArk Operations Analyst (Idira)
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Demonstrated commitment to customer service, teamwork, and continuous improvement.
Added 8 mins ago
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Cashier Part Time (Nepean)
The Home Depot
Ottawa, ON
- Part-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 8 mins ago
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Section Manager
Desjardins
Montreal, QC · Levis, QC · Trois-Rivières, QC · Granby, QC
- Full-time
…activities. You are responsible for overseeing your group’s service offer and for developing and implementing its business plan. With an ability to develop talent and drive results, you are…
Added 8 mins ago
NN
Bilingual Customer Service Representative
Niterra North America, Inc.
Niagara-on-the-Lake, ON
- $50,000 to $60,000 CAD / year
- Full-time
The Bilingual Customer Service Representative supports customers in English and French by accurately processing orders and credit requests and resolving questions about orders, delivery,…
Added 8 mins ago
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Retail Key Holder
Skechers
Surrey, BC
- Part-time
…store operations and mentoring your team to deliver exceptional customer service. In this entry-level management role, you’ll oversee daily operations, support sales goals, and help…
Added 8 mins ago
SB
stagiaire Coordonnateur(trice) Marketing Terrain (FMC) / Field Marketing Coordinator (FMC) Intern
Stanley Black & Decker, Inc.
Montreal, QC · Quebec, QC
- Full-time
…Le/la stagiaire FMC est un(e) représentant(e) de soutien au service dédié(e) ayant la responsabilité de grands magasins de détail, tels que Home Depot. En tant que stagiaire FMC, vous devez…
Added 8 mins ago
SB
Field Marketing Coordinator Intern - Ottawa / stagiaire Coordonnateur(trice) Marketing Terrain (FMC)
Stanley Black & Decker, Inc.
Ottawa, ON · ON
- Full-time
…Ottawa/Gatineau region and reporting directly to the Territory Manager, Residential Sales. The FMC Intern is a dedicated service support representative with responsibility for big box…
Added 9 mins ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
Under the general supervision of the HAF Project Manager, you will be part of a high-caliber cross functional team leading the E-Permitting Initiative under the City of Saint John Housing…
Added 9 mins ago
BA
Customer Success Manager
Borderless AI
Toronto, ON
- Full-time
Borderless AI is seeking an exceptional Customer Success Manager who has customer success experience in HR-tech or HRIS companies to join our growing team. This full-time position will be…
Added 9 mins ago
A
Senior Manager, Content Production, Learning Solutions
Autodesk
Vancouver, BC
- Full-time
The Senior Manager, Learning Solutions will lead a multidisciplinary team and enterprise content production capability that combines contemporary media, AI-enabled innovation, and…
Added 9 mins ago
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Executive Assistant, GTM Data & Intelligence
Autodesk
Toronto, ON
- Full-time
Results-oriented team player with a customer-service mindset
Added 9 mins ago
RN
Digital Marketing Specialist
Rapid Novor
Kitchener, ON
- Full-time
…projects under our belt, Rapid Novor has a strong reputation for service excellence. Our clients routinely use our services in therapeutic discovery, IVD development, basic research,…

Horizon Air

Manager Station Operations

Sidney, BC, Canada
BOX 112, BC-Sidney, V6L 5V4, Canada

$73,750 C-0,650 CAD / year · Full-time

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Job details

Pay: $73,750 C-0,650 CAD / year
Job type: Full-time
Apply by: Nov 17, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Company

Horizon Air

The Team

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

Role Summary

The Manager Station Operations is responsible for oversight of all facets of station operations at their designated airports. As a people leader, this role establishes priorities for the team to champion a superior level of customer service that will delight our guests at the airport while ensuring that the utmost safety standards are upheld.

Key Duties

Lead team of agents in Canada and establish priorities to meet operational goals and highest-level customer service. Oversees station operational performance and achievement of customer service standards.
Develop people through effective performance management and ongoing feedback, focusing on delegation for stretch assignments, growing and developing the team for capacity and growth, looking at performance across the team, and time management.
Cultivate a culture of safety and compliance through training, communication and continuous risk assessment.
Shape culture of team through action, presence, and reinforcement of behaviors.
Make decisions that professionally represent Horizon Air in a range of port, civic, and sales related settings.
Influence across the company by promoting Horizon Air’s shared values and excellent customer service to the team, other internal work groups and individuals outside the direct responsibility of station operations.
Responsible for providing written and verbal internal communication regarding station issues and performance.
Other duties as assigned such as supporting the operation and interacting directly with Horizon Air’s customers on a regular basis.

Job-Specific Experience, Education & Skills

Required

5 years of experience in customer service.
2 years of leadership experience.
A Bachelor's degree, or an additional 2 years of experience in lieu of this degree.
Strong interpersonal and communication (e.g., verbal, written, presentation) skills, with the ability to provide insights, recommendations and create collaborative relationships to solve complex challenges that drive outcomes in the best interest of the company.
Excellent problem-solving skills, with the ability to understand the root causes of issues and to resolve in a thorough manner.
Detailed oriented and highly organized, with the ability to execute on multiple projects, priorities, and deadlines in a fast-paced environment where flexibility is key.
Proven ability to motivate and engage employees in order to encourage a team environment and cultivate a positive work environment.
Ability and willingness to work a flexible schedule (e.g., weekends, holidays, and non-standard shifts).
Proficiency with Microsoft Office applications (e.g. Word, Excel, PowerPoint, and Outlook).
High school diploma or equivalent.
Minimum age of 18.
Canadian or dual citizen required.

Preferred

Experience coaching and counseling employees on performance related issues.
Experience scheduling shift work and administering budget controls.
In-depth knowledge of station operations, ticketing, passenger service, ground service, airfreight, cost control, budgeting, and labor scheduling.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Starting Rate

Salary Range

$73,750 C-0,650 CAD / year

Total Rewards

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Annual bonus plans
Generous holiday and paid time off

Airport SIDA Badge Requirements

Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.

Regulatory Information

Equal Employment Opportunity Policy Statement It is the policy of Alaska Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.

To implement this policy, we will:

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;

(2) Ensure that employment decisions are based only on valid job requirements; and

(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.

Apply by 7:00 PM Pacific Time on

11/17/2026

FLSA Status

International

Employment Type

Full-Time

Regular/Temporary

Regular

Requisition Type

Management

Location

Victoria, BC - Airport

L:

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More about this job

Responsibilities

The Manager Station Operations oversees all facets of airport station activities, ensuring superior customer service and strict adherence to safety standards. This role leads a team of agents, manages operational performance, and fosters a culture of compliance and professional growth.

Requirements

Candidates must have at least 5 years of customer service experience and 2 years of leadership experience, along with a bachelor's degree or equivalent experience. Proficiency in Microsoft Office and the ability to work a flexible schedule including weekends and holidays are required.

Skills

Station operations
Customer service
Leadership
Performance management
Safety compliance
Risk assessment
Budget control
Labor scheduling
Problem-solving
Communication
Interpersonal skills
Microsoft Office
Time management
Team development
Operational planning

Benefits

Stand-by travel privileges
Annual bonus plans
Holiday pay
Paid time off
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Station Operations
Customer Service
Leadership
Performance Management
Safety Standards
Compliance
Risk Assessment
Budgeting
Labor Scheduling
Ticketing
Ground Service
Airfreight
Microsoft Office
Team Development
Operational Performance
SIDA Badge
Aviation
Airport Operations

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