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Added 11 mins ago
L&
Retail Store Manager - Mississauga
Lindt & Sprüngli USA
Mississauga, ON · LCA - CAN - Retail - Mississauga - ON
- Full-time
We are looking for an enthusiastic and keen individual to fill the role of Retail Store Manager for our Lindt store in the Mississauga location. The ideal candidate must possess strong…
Added 11 mins ago
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Broiler Business Manager
P&H
Cambridge, ON
- Full-time
We are seeking a Broiler Business Manager to join our New-Life Mills team. This role is responsible for leading and supporting sales staff for the broiler business in Southwestern Ontario.…
Added 11 mins ago
L&
Retail Store Manager - Mississauga
Lindt & Sprüngli (Canada), Inc
Mississauga, ON · LCA - CAN - Retail - Mississauga - ON
- Full-time
We are looking for an enthusiastic and keen individual to fill the role of Retail Store Manager for our Lindt store in the Mississauga location. The ideal candidate must possess strong…
Added 11 mins ago
CC
Finance Manager
Context Creative
Toronto, ON
- Full-time
Context Creative is part of Mod Op, a full-service advertising agency with offices in 11 U.S. locations as well as Panama City, Panama, Calgary Alberta , Canada and Toronto, Ontario, Canada.
Added 11 mins ago
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Mortgage Specialist
BMO
Calgary, AB
- Full-time
Strong interpersonal, sales, customer service, and negotiation skills.
Added 11 mins ago
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Customer Service Representative
BMO
Timmins, ON
- Full-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 11 mins ago
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Vice President, Investment Banking - Metals and Mining
BMO
Toronto, ON · Vancouver, BC · FCP
- Full-time
Initiates contact with partners for new client sales.
Added 11 mins ago
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Personal Banking Associate
BMO
Richmond, BC
- Full-time
Some experience in a consultative customer service or sales roles, with a drive to deliver a personal customer experience.
Added 11 mins ago
TT
AI Engineer
Trojan Technologies
London, ON
- $90,000 to $120,000 CAD / year
- Full-time
…remote monitoring platform while expanding the use of AI across sales, engineering, service, ordering, documentation, and knowledge…
Added 11 mins ago
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Section Manager
Desjardins
Montreal, QC · Levis, QC · Trois-Rivières, QC · Granby, QC
- Full-time
…optimize work processes to manage a portion of a subset of sales and operations activities. You are responsible for overseeing your group’s service offer and for developing and implementing…
Added 11 mins ago
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Retail Key Holder
Skechers
Surrey, BC
- Part-time
…operations and mentoring your team to deliver exceptional customer service. In this entry-level management role, you’ll oversee daily operations, support sales goals, and help maintain the…
Added 11 mins ago
SB
stagiaire Coordonnateur(trice) Marketing Terrain (FMC) / Field Marketing Coordinator (FMC) Intern
Stanley Black & Decker, Inc.
Montreal, QC · Quebec, QC
- Full-time
…Le/la stagiaire FMC est un(e) représentant(e) de soutien au service dédié(e) ayant la responsabilité de grands magasins de détail, tels que Home Depot. En tant que stagiaire FMC, vous devez…
Added 11 mins ago
SB
Field Marketing Coordinator Intern - Ottawa / stagiaire Coordonnateur(trice) Marketing Terrain (FMC)
Stanley Black & Decker, Inc.
Ottawa, ON · ON
- Full-time
…Ottawa/Gatineau region and reporting directly to the Territory Manager, Residential Sales. The FMC Intern is a dedicated service support representative with responsibility for big box…
Added 11 mins ago
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Customer Success Manager
Borderless AI
Toronto, ON
- Full-time
Adopt a customer-centric mindset and collaborate with our Sales and HR Operations teams to deliver the highest level of service to our business customers
Added 11 mins ago
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Senior Manager, Content Production, Learning Solutions
Autodesk
Vancouver, BC
- Full-time
The Senior Manager, Learning Solutions will lead a multidisciplinary team and enterprise content production capability that combines contemporary media, AI-enabled innovation, and…
Added 11 mins ago
A
Executive Assistant, GTM Data & Intelligence
Autodesk
Toronto, ON
- Full-time
Support leadership meetings, staff meetings, All Hands, manager calls, planning sessions, and employee & business reviews by helping capture notes, document action items, and track…
Added 11 mins ago
K
Associate Store Manager - Halifax
Knix
Halifax, NS
- $63,200 to $70,200 CAD / year
- Full-time
As an Associate Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…
Added 25 mins ago
CSSR2
UFA Co-operative Ltd.
Camrose, AB
Reporting to the Assistant Store Manager, the Customer Sales and Service Representative 2 (CSSR 2) is responsible for serving and assisting customers in the selection and purchase of goods…
Added 25 mins ago
CSSR2
UFA Co-operative Ltd.
Fort Saskatchewan, AB
Reporting to the Store Manager, the Customer Sales and Service Representative 2 (CSSR 2) is responsible for serving and assisting customers in the selection and purchase of goods and…
Added 25 mins ago
Assistant Store Manager
UFA Co-operative Ltd.
Camrose, AB
Collaborate with the Store Manager with leading daily operations and supervision including motivating and coaching staff to meet and exceed store sales targets. Ensure that staff are…
Added 25 mins ago
Manager, Frontline Transformation
CONA Services
Brampton, ON
…employees coast-to-coast, we operate in every province through 50+ sales and distribution centres, and five manufacturing…
Added 25 mins ago
Manager, Frontline Transformation
CONA Services
Brampton, ON
…employees coast-to-coast, we operate in every province through 50+ sales and distribution centres, and five manufacturing…
Added 25 mins ago
WC
On-Site Solutions Associate
White Cap
Toronto, ON
- Full-time
Responsible for daily executing of our service commitment and identifying customer's needs as well as outlining specific goals to meet those needs.
Added 25 mins ago
OR
Retail Field Trainer
OSL Retail Services Inc
Vancouver, BC
- Other
We are seeking a Retail Field Trainer. Reporting Customer Experience Manager, our ideal candidate is responsible for executing and continuously improve training programs that support…
Added 25 mins ago
OR
Wireless Sales Associate- 3154 Sherwood Park
OSL Retail Services Inc
Sherwood Park, AB
- Other
We’re looking for enthusiastic, friendly, and customer-focused Wireless Sales Associates to join our team. You'll help customers find the right wireless solutions by selling phones, plans,…

Horizon Air

Manager Station Operations

Sidney, BC, Canada
BOX 112, BC-Sidney, V6L 5V4, Canada

$73,750 C-0,650 CAD / year · Full-time

Apply About employer

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Job details

Pay: $73,750 C-0,650 CAD / year
Job type: Full-time
Apply by: Nov 17, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Company

Horizon Air

The Team

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

Role Summary

The Manager Station Operations is responsible for oversight of all facets of station operations at their designated airports. As a people leader, this role establishes priorities for the team to champion a superior level of customer service that will delight our guests at the airport while ensuring that the utmost safety standards are upheld.

Key Duties

Lead team of agents in Canada and establish priorities to meet operational goals and highest-level customer service. Oversees station operational performance and achievement of customer service standards.
Develop people through effective performance management and ongoing feedback, focusing on delegation for stretch assignments, growing and developing the team for capacity and growth, looking at performance across the team, and time management.
Cultivate a culture of safety and compliance through training, communication and continuous risk assessment.
Shape culture of team through action, presence, and reinforcement of behaviors.
Make decisions that professionally represent Horizon Air in a range of port, civic, and sales related settings.
Influence across the company by promoting Horizon Air’s shared values and excellent customer service to the team, other internal work groups and individuals outside the direct responsibility of station operations.
Responsible for providing written and verbal internal communication regarding station issues and performance.
Other duties as assigned such as supporting the operation and interacting directly with Horizon Air’s customers on a regular basis.

Job-Specific Experience, Education & Skills

Required

5 years of experience in customer service.
2 years of leadership experience.
A Bachelor's degree, or an additional 2 years of experience in lieu of this degree.
Strong interpersonal and communication (e.g., verbal, written, presentation) skills, with the ability to provide insights, recommendations and create collaborative relationships to solve complex challenges that drive outcomes in the best interest of the company.
Excellent problem-solving skills, with the ability to understand the root causes of issues and to resolve in a thorough manner.
Detailed oriented and highly organized, with the ability to execute on multiple projects, priorities, and deadlines in a fast-paced environment where flexibility is key.
Proven ability to motivate and engage employees in order to encourage a team environment and cultivate a positive work environment.
Ability and willingness to work a flexible schedule (e.g., weekends, holidays, and non-standard shifts).
Proficiency with Microsoft Office applications (e.g. Word, Excel, PowerPoint, and Outlook).
High school diploma or equivalent.
Minimum age of 18.
Canadian or dual citizen required.

Preferred

Experience coaching and counseling employees on performance related issues.
Experience scheduling shift work and administering budget controls.
In-depth knowledge of station operations, ticketing, passenger service, ground service, airfreight, cost control, budgeting, and labor scheduling.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Starting Rate

Salary Range

$73,750 C-0,650 CAD / year

Total Rewards

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Annual bonus plans
Generous holiday and paid time off

Airport SIDA Badge Requirements

Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.

Regulatory Information

Equal Employment Opportunity Policy Statement It is the policy of Alaska Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.

To implement this policy, we will:

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;

(2) Ensure that employment decisions are based only on valid job requirements; and

(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.

Apply by 7:00 PM Pacific Time on

11/17/2026

FLSA Status

International

Employment Type

Full-Time

Regular/Temporary

Regular

Requisition Type

Management

Location

Victoria, BC - Airport

L:

Apply About employer

More about this job

Responsibilities

The Manager Station Operations oversees all facets of airport station activities, ensuring superior customer service and strict adherence to safety standards. This role leads a team of agents, manages operational performance, and fosters a culture of compliance and professional growth.

Requirements

Candidates must have at least 5 years of customer service experience and 2 years of leadership experience, along with a bachelor's degree or equivalent experience. Proficiency in Microsoft Office and the ability to work a flexible schedule including weekends and holidays are required.

Skills

Station operations
Customer service
Leadership
Performance management
Safety compliance
Risk assessment
Budget control
Labor scheduling
Problem-solving
Communication
Interpersonal skills
Microsoft Office
Time management
Team development
Operational planning

Benefits

Stand-by travel privileges
Annual bonus plans
Holiday pay
Paid time off
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Station Operations
Customer Service
Leadership
Performance Management
Safety Standards
Compliance
Risk Assessment
Budgeting
Labor Scheduling
Ticketing
Ground Service
Airfreight
Microsoft Office
Team Development
Operational Performance
SIDA Badge
Aviation
Airport Operations

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