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Added 4 mins ago
L&
Retail Store Manager - Mississauga
Lindt & Sprüngli USA
Mississauga, ON · LCA - CAN - Retail - Mississauga - ON
- Full-time
We offer a competitive rewards package for our employees as well as a growth-oriented work environment. This includes not only the opportunity to sample our premium chocolate products but…
Added 4 mins ago
L&
Retail Store Manager - Mississauga
Lindt & Sprüngli (Canada), Inc
Mississauga, ON · LCA - CAN - Retail - Mississauga - ON
- Full-time
We offer a competitive rewards package for our employees as well as a growth-oriented work environment. This includes not only the opportunity to sample our premium chocolate products but…
Added 4 mins ago
IC
Shift Lead
Insomnia Cookies
Toronto, ON
- Part-time
If you enjoy fast-paced environments, love working with people, and aren't afraid to roll up your sleeves, this is the role for you.
Added 4 mins ago
B
Personal Banking Associate
BMO
Richmond, BC
- Full-time
As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.
Added 4 mins ago
TT
AI Engineer
Trojan Technologies
London, ON
- $90,000 to $120,000 CAD / year
- Full-time
Experience working with Azure, Snowflake, or comparable cloud, data, and AI platforms.
Added 4 mins ago
NN
Bilingual Customer Service Representative
Niterra North America, Inc.
Niagara-on-the-Lake, ON
- $50,000 to $60,000 CAD / year
- Full-time
Founded in 1966, Niterra North America, Inc. (formerly NGK Spark Plugs) is a global leader in spark plug and oxygen sensor design, driven by technology, innovation, and world-class quality.…
Added 4 mins ago
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Property Services Coordinator
BGIS
Laval, QC
- Full-time
Contributes to a strong, healthy and safe work environment by promoting a positive H&S culture. Attends safety meetings.
Added 4 mins ago
SB
stagiaire Coordonnateur(trice) Marketing Terrain (FMC) / Field Marketing Coordinator (FMC) Intern
Stanley Black & Decker, Inc.
Montreal, QC · Quebec, QC
- Full-time
Added 4 mins ago
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Field Marketing Coordinator Intern - Ottawa / stagiaire Coordonnateur(trice) Marketing Terrain (FMC)
Stanley Black & Decker, Inc.
Ottawa, ON · ON
- Full-time
…focused, hands-on individual that thrives in a fast-paced service environment. Possessing strong interpersonal and execution skills you will implement various Sales and Marketing programs…
Added 4 mins ago
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FP&A Business Partner
Rubicon Organics™
Surrey, BC
- $113,800 to $142,300 CAD / year
- Full-time
…packaged goods, agriculture, or another regulated manufacturing environment is…
Added 4 mins ago
RM
Labour Relations Assistant
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Part-time
Experience in the roles of daily staffing and schedule posting in an unionized environment (working knowledge of scheduling language related to the ONA, OPSEU, and CUPE collective…
Added 18 mins ago
CI
Saltwater Marine Site Manager
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Blacks Harbour, NB
- Full-time
As a leader, you will be responsible and accountable for the performance and results of the aquaculture farm. Through successful leadership, you will motivate staff by creating a positive…
Added 18 mins ago
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Senior Account Executive
Waste Management, Inc. (WM)
Nanaimo, BC
- Full-time
Be part of a Canadian team backed by the resources, stability and opportunities of a North American industry leader.
Added 18 mins ago
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Deputy Program Manager (DPM) – Program Enablement
Thales
Ottawa, ON
- Full-time
…communication skills to lead collaboratively in a cross-functional working…
Added 18 mins ago
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Deputy Program Manager (DPM) – Ship Readiness & Sustainment (Costal/Core)
Thales
Ottawa, ON · Mill Bay, BC · Halifax, NS
- Full-time
…communication skills to lead collaboratively in a cross-functional working environment. Thales delivers on schedule, cost, scope, and quality requirements to the satisfaction of the Client.…
Added 18 mins ago
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Senior Project Manager (Internal PM)
Thales
Ottawa, ON
- Full-time
Added 18 mins ago
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Student Intern, IT Business Application Development
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Toronto, ON
- $23 to $30 CAD / hour
As a global technology leader, Celestica designs, engineers, and manufactures industry-leading products and services that drive customer success and market advancement. Headquartered in…
Added 18 mins ago
HA
Manager Station Operations
Horizon Air
Sidney, BC · BC-Sidney
- Full-time
…station operations at their designated airports. As a people leader, this role establishes priorities for the team to champion a superior level of customer service that will delight our…
Added 18 mins ago
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Personal Banking Associate Trainee - Cantonese, Mandarin or Korean Language Skills an Asset
TD
Surrey, BC
- Full-time
Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a Personal…
Added 18 mins ago
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Personal Banking Associate Trainee - Mandarin, Cantonese, Korean or Punjabi Language Skills an Asset
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- Full-time
Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a Personal…
Added 18 mins ago
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Personal Banking Associate - Metcalfe branch (18.75 hours)
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- Part-time
Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a Personal…
Added 18 mins ago
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Warehouse Lead
Industrial Electric Manufacturing
Surrey, BC
- $34 to $46 CAD / hour
…report into the Warehouse Supervisor. The Warehouse Lead is a working leader responsible for guiding a medium sized group of Warehouse workers. While remaining an active contributor, the…
Added 18 mins ago
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GYMVMT Personal Trainer - Calgary Place
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Added 19 mins ago
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Principal Digital Forensics Investigator
eSentire
Canada
- Full-time
We celebrate diversity, operating with mutual respect and consideration, in an environment that fosters inclusivity for all. We believe that a variety of perspectives, backgrounds, and…
Added 19 mins ago
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Fundraising Manager
Cause Leadership Inc.
ON · Ontario, Canada
- $91,000 to $104,000 CAD / year
- Full-time
Founded in 1965, Karis Disability Services is a Christian organization committed to working alongside people with disabilities to accomplish their goals and nurture communities where…

Horizon Air

Manager Station Operations

Sidney, BC, Canada
BOX 112, BC-Sidney, V6L 5V4, Canada

$73,750 C-0,650 CAD / year · Full-time

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Job details

Pay: $73,750 C-0,650 CAD / year
Job type: Full-time
Apply by: Nov 17, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Company

Horizon Air

The Team

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

Role Summary

The Manager Station Operations is responsible for oversight of all facets of station operations at their designated airports. As a people leader, this role establishes priorities for the team to champion a superior level of customer service that will delight our guests at the airport while ensuring that the utmost safety standards are upheld.

Key Duties

Lead team of agents in Canada and establish priorities to meet operational goals and highest-level customer service. Oversees station operational performance and achievement of customer service standards.
Develop people through effective performance management and ongoing feedback, focusing on delegation for stretch assignments, growing and developing the team for capacity and growth, looking at performance across the team, and time management.
Cultivate a culture of safety and compliance through training, communication and continuous risk assessment.
Shape culture of team through action, presence, and reinforcement of behaviors.
Make decisions that professionally represent Horizon Air in a range of port, civic, and sales related settings.
Influence across the company by promoting Horizon Air’s shared values and excellent customer service to the team, other internal work groups and individuals outside the direct responsibility of station operations.
Responsible for providing written and verbal internal communication regarding station issues and performance.
Other duties as assigned such as supporting the operation and interacting directly with Horizon Air’s customers on a regular basis.

Job-Specific Experience, Education & Skills

Required

5 years of experience in customer service.
2 years of leadership experience.
A Bachelor's degree, or an additional 2 years of experience in lieu of this degree.
Strong interpersonal and communication (e.g., verbal, written, presentation) skills, with the ability to provide insights, recommendations and create collaborative relationships to solve complex challenges that drive outcomes in the best interest of the company.
Excellent problem-solving skills, with the ability to understand the root causes of issues and to resolve in a thorough manner.
Detailed oriented and highly organized, with the ability to execute on multiple projects, priorities, and deadlines in a fast-paced environment where flexibility is key.
Proven ability to motivate and engage employees in order to encourage a team environment and cultivate a positive work environment.
Ability and willingness to work a flexible schedule (e.g., weekends, holidays, and non-standard shifts).
Proficiency with Microsoft Office applications (e.g. Word, Excel, PowerPoint, and Outlook).
High school diploma or equivalent.
Minimum age of 18.
Canadian or dual citizen required.

Preferred

Experience coaching and counseling employees on performance related issues.
Experience scheduling shift work and administering budget controls.
In-depth knowledge of station operations, ticketing, passenger service, ground service, airfreight, cost control, budgeting, and labor scheduling.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Starting Rate

Salary Range

$73,750 C-0,650 CAD / year

Total Rewards

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Annual bonus plans
Generous holiday and paid time off

Airport SIDA Badge Requirements

Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.

Regulatory Information

Equal Employment Opportunity Policy Statement It is the policy of Alaska Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.

To implement this policy, we will:

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;

(2) Ensure that employment decisions are based only on valid job requirements; and

(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.

Apply by 7:00 PM Pacific Time on

11/17/2026

FLSA Status

International

Employment Type

Full-Time

Regular/Temporary

Regular

Requisition Type

Management

Location

Victoria, BC - Airport

L:

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More about this job

Responsibilities

The Manager Station Operations oversees all facets of airport station activities, ensuring superior customer service and strict adherence to safety standards. This role leads a team of agents, manages operational performance, and fosters a culture of compliance and professional growth.

Requirements

Candidates must have at least 5 years of customer service experience and 2 years of leadership experience, along with a bachelor's degree or equivalent experience. Proficiency in Microsoft Office and the ability to work a flexible schedule including weekends and holidays are required.

Skills

Station operations
Customer service
Leadership
Performance management
Safety compliance
Risk assessment
Budget control
Labor scheduling
Problem-solving
Communication
Interpersonal skills
Microsoft Office
Time management
Team development
Operational planning

Benefits

Stand-by travel privileges
Annual bonus plans
Holiday pay
Paid time off
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Station Operations
Customer Service
Leadership
Performance Management
Safety Standards
Compliance
Risk Assessment
Budgeting
Labor Scheduling
Ticketing
Ground Service
Airfreight
Microsoft Office
Team Development
Operational Performance
SIDA Badge
Aviation
Airport Operations

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