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Hoskin Group

IT Support Technician

Calgary, AB, T2H 1Z6, Canada

Apply on hoskin.bamboohr.com About employer

Applications open in a new tab.

Job details

Experience: 2–3 years of hands-on experience in a help desk or desktop support role
Posting language: English
Posted: Nov 13, 2026

Original job description

Hoskin Scientific has been around for 80 years and is a supplier of testing and monitoring instrumentation to the Canadian market. Hoskin offers competitive salaries, a benefits package, and an engaging workplace environment.

Principal Accountabilities

Purpose & Values: Live and demonstrate the company’s purpose and values, delivering an excellent customer experience with integrity, respect, and continuous improvement.
Responsibilities:
Respond to, log, prioritize, and document support requests in the help desk ticketing system
Troubleshoot and resolve first-line hardware, software, network, and account issues; escalate to the Systems team with clear notes when needed
Support IT infrastructure, including servers, networking, Wi-Fi, and backups, working with the Systems team
Help support staff at all six offices across Canada, on-site and remotely, including hybrid and remote workers
Handle password resets, account lockouts, MFA, and Windows Hello for Business enrollment
Onboard and offboard staff: Active Directory / Entra ID accounts, Microsoft 365 licensing, mailboxes, and timely access removal
Image, deploy, and manage laptops and mobile devices using Microsoft Intune
Support Microsoft 365 apps, Teams, Exchange Online, printers, peripherals, and meeting room AV
Maintain IT asset inventory and hardware lifecycle records
Write and update knowledge base articles and how-to guides for staff
Follow security, access-control, and change procedures, and keep records that support compliance audits (e.g., SOC 2)
Support IT projects and rollouts as assigned
Perform additional duties as assigned to support the IT team and organizational goals.

Key Working Relationships

Staff at all Hoskin Group offices: timely, friendly support and updates on requests.
IT Systems team: clear escalations and project collaboration.
Vendors: log and follow up on support cases.

Education / Experience

Diploma in Information Technology or a related field, or equivalent experience
2–3 years of hands-on experience in a help desk or desktop support role

Required Knowledge / Skills

Working knowledge of Windows 10/11, Microsoft 365, and Active Directory / Entra ID
Familiarity with MFA, basic networking (DNS, DHCP, Wi-Fi, VPN), and printers
Customer-focused, with clear verbal and written communication
Attention to detail, good time management, and the ability to juggle changing priorities
Logical problem-solver who knows when to escalate
Valid driver’s license and access to a reliable vehicle

Nice to Have

Experience with Intune, Exchange Online, or VMware; PowerShell basics
CompTIA A+, Microsoft MS-900 or MD-102 certification

Work Environment / Physical Demands

Environment: Combination of office-based work, hybrid, and remote work.
Early shifts start at 7:30 AM; occasional after-hours work for rollouts or urgent issues
Travel between Calgary and Edmonton about 10% of the time using a reliable vehicle
Occasional travel to our other offices across Canada for rollouts such as migrations and updates
Prolonged periods at a desk; lifting and moving IT equipment up to 20 kg

Benefits:

Hybrid Work
Company events
Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Tuition reimbursement
Vision care

Apply on hoskin.bamboohr.com About employer

More about this job

Responsibilities

The IT Support Technician will respond to, document, and resolve help desk requests while supporting IT infrastructure across multiple office locations. They are responsible for onboarding and offboarding staff, managing hardware assets, and maintaining compliance with security procedures.

Requirements

Candidates must have a diploma in Information Technology or equivalent experience, along with 2–3 years of hands-on help desk or desktop support experience. Proficiency in Windows, Microsoft 365, and basic networking is required, as well as a valid driver's license.

Skills

Windows 10/11
Microsoft 365
Active Directory
Entra ID
MFA
DNS
DHCP
Wi-Fi
VPN
Printers
Microsoft Intune
Hardware troubleshooting
Software troubleshooting
Network support
Customer service
Time management

Benefits

Hybrid work
Company events
Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Tuition reimbursement
Vision care

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Help Desk
Desktop Support
Windows 10
Windows 11
Microsoft 365
Active Directory
Entra ID
MFA
DNS
DHCP
Wi-Fi
VPN
Microsoft Intune
Exchange Online
VMware
PowerShell
CompTIA A+
MS-900
MD-102
SOC 2
Hardware lifecycle
Asset inventory
Hybrid work
Instrumentation
Testing
Monitoring
Technical support
Infrastructure
Compliance

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