Service Technician

Hoskin Scientific has been around for 80 years and is a supplier of testing and monitoring instrumentation to the Canadian market. Hoskin offers competitive salaries, a benefits package, and an engaging workplace environment.

Summary:

The Hoskin Service Team supports a wide range of equipment covering the environmental, geotechnical, and instrumentation markets. Based in our Coquitlam office, your main duties will include working on various equipment, effectively troubleshooting equipment independently, quoting/following up with customers, and being a good representative of the company’s service efforts. Providing top-notch customer service and a positive attitude are essential.

Union/ Non-Union: Union position

Principle Accountabilities:

• Purpose & Values: Live and demonstrate the company’s purpose and values, which are anchored around delivering an excellent customer experience with integrity, respect, and continuous improvement while fulfilling your potential. ​
• Work safely and in alignment with all health & safety regulations.​
• Be knowledgeable on multiple Hoskin products. (Internal and factory training will be provided.)​
• Manage and prioritize tasks in a fast-paced environment​
• Perform calibrations and repairs correctly, on budget, and in a timely fashion.​
• Quote repairs, lead times, and terms to all customers and schedule timely follow-up.​
• Communicate electronically and/or via phone with Hoskin’s customers and manufacturers to help troubleshoot customer’s devices.​
• Support all product Electrical Inspections​
• Be a reliable service resource for external and internal customers​
• Support to the Rental dept as directed by management​
• Work with our CRM program and related systems to capture customer information and service activity.​
• Seek new service opportunities and develop leads from our website, customer emails & phone inquiries.​
• Efforts are required to maintain existing business and seek new business​
• Work is generally based in our Coquitlam location. Some travel to customers and training will be required.​
• Support other offices in peak periods and for vacation and sick coverage​
• Full participation in annual warehouse inventory and unit fleet counts​
• Other duties as required by Hoskin management.

Working Conditions:

• Environment: Office/Lab environment and physical presence from Monday to Friday at our Coquitlam location. 

Education / Experience:​

• A post-secondary education in electrical or electronics technician/technologist​
• strong troubleshooting skills with an ability to work through service manuals and schematics​
• possess avid knowledge of using power and hand tools and exhibit advanced disassembly/assembly and soldering skills​
• Three to four years of industry-related disciplines

Key Competencies​

• Excellent verbal and written communication skills in English. ​
• proven analytical/problem-solving solutions for the customer and the company​
• Must be organized. ​
• Must be self-motivated and able to work independently and in a team environment to meet or exceed goals.​
• A positive attitude is essential.

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Job Type: Full-time, Permanent

Benefits:

• Union membership
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care