IT Support Technician
- Calgary, AB, Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Apply by
- Experience
- 2–3 years of hands-on experience in a help desk or desktop support role
- Posting language
- English
- Posted
Original job description
Hoskin Scientific has been around for 80 years and is a supplier of testing and monitoring instrumentation to the Canadian market. Hoskin offers competitive salaries, a benefits package, and an engaging workplace environment.
Principal Accountabilities
Principal Accountabilities
- Purpose & Values: Live and demonstrate the company’s purpose and values, delivering an excellent customer experience with integrity, respect, and continuous improvement.
- Responsibilities:
- Respond to, log, prioritize, and document support requests in the help desk ticketing system
- Troubleshoot and resolve first-line hardware, software, network, and account issues; escalate to the Systems team with clear notes when needed
- Support IT infrastructure, including servers, networking, Wi-Fi, and backups, working with the Systems team
- Help support staff at all six offices across Canada, on-site and remotely, including hybrid and remote workers
- Handle password resets, account lockouts, MFA, and Windows Hello for Business enrollment
- Onboard and offboard staff: Active Directory / Entra ID accounts, Microsoft 365 licensing, mailboxes, and timely access removal
- Image, deploy, and manage laptops and mobile devices using Microsoft Intune
- Support Microsoft 365 apps, Teams, Exchange Online, printers, peripherals, and meeting room AV
- Maintain IT asset inventory and hardware lifecycle records
- Write and update knowledge base articles and how-to guides for staff
- Follow security, access-control, and change procedures, and keep records that support compliance audits (e.g., SOC 2)
- Support IT projects and rollouts as assigned
- Perform additional duties as assigned to support the IT team and organizational goals.
- Staff at all Hoskin Group offices: timely, friendly support and updates on requests.
- IT Systems team: clear escalations and project collaboration.
- Vendors: log and follow up on support cases.
- Diploma in Information Technology or a related field, or equivalent experience
- 2–3 years of hands-on experience in a help desk or desktop support role
- Working knowledge of Windows 10/11, Microsoft 365, and Active Directory / Entra ID
- Familiarity with MFA, basic networking (DNS, DHCP, Wi-Fi, VPN), and printers
- Customer-focused, with clear verbal and written communication
- Attention to detail, good time management, and the ability to juggle changing priorities
- Logical problem-solver who knows when to escalate
- Valid driver’s license and access to a reliable vehicle
- Experience with Intune, Exchange Online, or VMware; PowerShell basics
- CompTIA A+, Microsoft MS-900 or MD-102 certification
- Environment: Combination of office-based work, hybrid, and remote work.
- Early shifts start at 7:30 AM; occasional after-hours work for rollouts or urgent issues
- Travel between Calgary and Edmonton about 10% of the time using a reliable vehicle
- Occasional travel to our other offices across Canada for rollouts such as migrations and updates
- Prolonged periods at a desk; lifting and moving IT equipment up to 20 kg
- Hybrid Work
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
More about this job
Responsibilities
Respond to and resolve first-line IT support requests for staff across six Canadian offices, including issues involving devices, accounts, Microsoft 365, networks, and peripherals. Maintain IT assets and documentation, support infrastructure and IT projects, and escalate issues to the Systems team while following security and compliance procedures.
Requirements
Requires a diploma in Information Technology or a related field, or equivalent experience, and 2–3 years of hands-on help desk or desktop support experience. Candidates should know Windows, Microsoft 365, Active Directory or Entra ID, MFA, and basic networking, and must have a valid driver’s license and reliable vehicle.
Skills
- Help Desk Support
- Hardware Troubleshooting
- Software Troubleshooting
- Network Troubleshooting
- Windows 10/11
- Microsoft 365
- Active Directory
- Entra ID
- Microsoft Intune
- Exchange Online
- Multi-Factor Authentication
- Basic Networking
- Customer Service
- Written and Verbal Communication
- Problem-Solving
- PowerShell
Benefits
- Hybrid Work
- Company Events
- Dental Care
- Employee Assistance Program
- Extended Health Care
- Life Insurance
- On-Site Parking
- Paid Time Off
- RRSP Match
- Tuition Reimbursement
- Vision Care
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
Keywords
- Help Desk
- Desktop Support
- Windows 10/11
- Microsoft 365
- Active Directory
- Entra ID
- Microsoft Intune
- Exchange Online
- Microsoft Teams
- VMware
- PowerShell
- Multi-Factor Authentication
- Windows Hello for Business
- DNS
- DHCP
- Wi-Fi
- VPN
- Printers
- Hardware Deployment
- Mobile Device Management
- IT Asset Inventory
- Ticketing System
- Knowledge Base
- SOC 2
- CompTIA A+
- Microsoft MS-900
- Microsoft MD-102
- Server Support
- Network Support
- Backup Support