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TM
Commercial Service Technician (Plumbing/HVAC)
Terrawerx Mechanical Ltd.
AB · Edmonton, AB
- Full-time
Role Description The Commercial Service Technician (Plumbing/HVAC) is a full-time, on-site role based in Edmonton, AB. This role involves performing maintenance and repair on commercial…
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Baxter International Inc.
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- Full-time
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Pharmacy Assistant
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Mississauga, ON
- Full-time
Some involvement in prescription information management
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TU
Salaried – Non-union Research Assistant/Technician 3
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Vancouver, BC
- $4,845.17 to $5,713.66 CAD / month
- Full-time
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The University of British Columbia
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Toronto, ON · Greater Toronto Area, Canada
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Walmart Canada
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Hoskin Scientific Limited

IT Support Technician

Calgary, AB, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 13, 2026
Experience: 2–3 years of hands-on experience in a help desk or desktop support role
Posting language: English
Posted: Nov 13, 2026

Original job description

Hoskin Scientific has been around for 80 years and is a supplier of testing and monitoring instrumentation to the Canadian market. Hoskin offers competitive salaries, a benefits package, and an engaging workplace environment.

Principal Accountabilities

Purpose & Values: Live and demonstrate the company’s purpose and values, delivering an excellent customer experience with integrity, respect, and continuous improvement.
Responsibilities:
Respond to, log, prioritize, and document support requests in the help desk ticketing system
Troubleshoot and resolve first-line hardware, software, network, and account issues; escalate to the Systems team with clear notes when needed
Support IT infrastructure, including servers, networking, Wi-Fi, and backups, working with the Systems team
Help support staff at all six offices across Canada, on-site and remotely, including hybrid and remote workers
Handle password resets, account lockouts, MFA, and Windows Hello for Business enrollment
Onboard and offboard staff: Active Directory / Entra ID accounts, Microsoft 365 licensing, mailboxes, and timely access removal
Image, deploy, and manage laptops and mobile devices using Microsoft Intune
Support Microsoft 365 apps, Teams, Exchange Online, printers, peripherals, and meeting room AV
Maintain IT asset inventory and hardware lifecycle records
Write and update knowledge base articles and how-to guides for staff
Follow security, access-control, and change procedures, and keep records that support compliance audits (e.g., SOC 2)
Support IT projects and rollouts as assigned
Perform additional duties as assigned to support the IT team and organizational goals.

Key Working Relationships

Staff at all Hoskin Group offices: timely, friendly support and updates on requests.
IT Systems team: clear escalations and project collaboration.
Vendors: log and follow up on support cases.

Education / Experience

Diploma in Information Technology or a related field, or equivalent experience
2–3 years of hands-on experience in a help desk or desktop support role

Required Knowledge / Skills

Working knowledge of Windows 10/11, Microsoft 365, and Active Directory / Entra ID
Familiarity with MFA, basic networking (DNS, DHCP, Wi-Fi, VPN), and printers
Customer-focused, with clear verbal and written communication
Attention to detail, good time management, and the ability to juggle changing priorities
Logical problem-solver who knows when to escalate
Valid driver’s license and access to a reliable vehicle

Nice to Have

Experience with Intune, Exchange Online, or VMware; PowerShell basics
CompTIA A+, Microsoft MS-900 or MD-102 certification

Work Environment / Physical Demands

Environment: Combination of office-based work, hybrid, and remote work.
Early shifts start at 7:30 AM; occasional after-hours work for rollouts or urgent issues
Travel between Calgary and Edmonton about 10% of the time using a reliable vehicle
Occasional travel to our other offices across Canada for rollouts such as migrations and updates
Prolonged periods at a desk; lifting and moving IT equipment up to 20 kg

Benefits

Hybrid Work
Company events
Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Tuition reimbursement
Vision care

Apply on LinkedIn About employer

More about this job

Responsibilities

Respond to and resolve first-line IT support requests for staff across six Canadian offices, including issues involving devices, accounts, Microsoft 365, networks, and peripherals. Maintain IT assets and documentation, support infrastructure and IT projects, and escalate issues to the Systems team while following security and compliance procedures.

Requirements

Requires a diploma in Information Technology or a related field, or equivalent experience, and 2–3 years of hands-on help desk or desktop support experience. Candidates should know Windows, Microsoft 365, Active Directory or Entra ID, MFA, and basic networking, and must have a valid driver’s license and reliable vehicle.

Skills

Help Desk Support
Hardware Troubleshooting
Software Troubleshooting
Network Troubleshooting
Windows 10/11
Microsoft 365
Active Directory
Entra ID
Microsoft Intune
Exchange Online
Multi-Factor Authentication
Basic Networking
Customer Service
Written and Verbal Communication
Problem-Solving
PowerShell

Benefits

Hybrid Work
Company Events
Dental Care
Employee Assistance Program
Extended Health Care
Life Insurance
On-Site Parking
Paid Time Off
RRSP Match
Tuition Reimbursement
Vision Care

Visa sponsorship

Not detected in the job text

Keywords

Help Desk
Desktop Support
Windows 10/11
Microsoft 365
Active Directory
Entra ID
Microsoft Intune
Exchange Online
Microsoft Teams
VMware
PowerShell
Multi-Factor Authentication
Windows Hello for Business
DNS
DHCP
Wi-Fi
VPN
Printers
Hardware Deployment
Mobile Device Management
IT Asset Inventory
Ticketing System
Knowledge Base
SOC 2
CompTIA A+
Microsoft MS-900
Microsoft MD-102
Server Support
Network Support
Backup Support

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Work requirements

Jobs in Canada