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Added 11 mins ago
H
Business Development & Discovery Lead
Hatch
Remote, Canada
- $65,000 to $80,000 CAD / year
- Full-time
- Remote
Software Delivery Experience: Real experience in or around the software development lifecycle - for example as a developer, QA, business analyst, product owner, project manager or technical…
Added 11 mins ago
TB
Direct Support Professional FT
The Bob Rumball Centre
Milton, ON
- Up to $25.55 CAD / hour
- Full-time
Reporting to the Program Manager, and working as part of a multi-disciplinary team, this position is responsible for the day-to-day supervision, monitoring and delivery of service. We…
Added 11 mins ago
TB
Direct Support Professional FT
The Bob Rumball Centre
Milton, ON
- Up to $25.55 CAD / hour
- Full-time
Reporting to the Program Manager, and working as part of a multi-disciplinary team, this position is responsible for the day-to-day supervision, monitoring and delivery of service. We…
Added 11 mins ago
TB
Direct Support Professional FT
The Bob Rumball Centre
Milton, ON
- Up to $25.55 CAD / hour
- Full-time
Reporting to the Program Manager, and working as part of a multi-disciplinary team, this position is responsible for the day-to-day supervision, monitoring and delivery of service. The…
Added 11 mins ago
CC
Collision Centre General Manager
CSN Collision
Port Colborne, ON
- Full-time
…ensures a smooth experience from vehicle drop-off to final delivery, providing customers with reliable repairs, transparent communication, and industry-leading…
Added 11 mins ago
CC
Collision Centre General Manager
CSN Collision
St. Catharines, ON
- Full-time
…ensures a smooth experience from vehicle drop-off to final delivery, providing customers with reliable repairs, transparent communication, and industry-leading…
Added 11 mins ago
Lead, Technical Services
MongoDB
Toronto, ON
…growing list but currently include products such as Atlas, Cloud Manager, and Compass. Join our team and be at the forefront of innovation and creativity as we scale cloud deployments for…
Added 11 mins ago
Senior Manager, Deal Technology: M&A IT (Calgary)
EY
AB · Calgary, AB
As a Senior Manager, you will not only confidently navigate complex business environments leading and inspiring your team towards strategic outcomes, but also proactively drive business…
Added 11 mins ago
Geotechnical Field Engineer/Inspector (Construction Support)
Mott MacDonald
Toronto, ON
Working collaboratively with the Engineer, the Contracting Authority and Contractor teams to support delivery of multiple elements of this critical project.
Added 11 mins ago
Senior Geotechnical Engineer / Lead Inspector
Mott MacDonald
Toronto, ON
Working collaboratively with the Engineer, the Contracting Authority and Contractor teams to support delivery of multiple elements of this critical project. Responsibilities include…
Added 11 mins ago
Senior Finance and Procurement Analyst
Government of Alberta
AB
The Alberta Public Service (APS) is taking a One Finance approach to the delivery of financial services. Financial services include the delivery of financial planning, reporting and…
Added 11 mins ago
G
Principal AI Solutions Architect, Customer Success
Genesys
AB · Toronto, ON · ON · Quebec, QC
- Full-time
…Architect, you will own the technical architecture and end-to-end delivery of sophisticated customer solutions spanning conversational AI, generative AI, agentic AI, speech technologies,…
Added 11 mins ago
E
Part time cook
Extendicare
Toronto, ON · Assist - Tendercare LTC (McNicoll Ave)
- Part-time
Reporting to the Director of Culinary Services or Dietary Manager, the Cook is responsible
Added 11 mins ago
UH
Municipal District of Taber | Manager of Public Works
UpSourced HR
Taber, AB
- Full-time
The Municipal District of Taber is seeking a Manager of Public Works to lead the operation, maintenance, construction, and improvement of the MD’s transportation and drainage infrastructure.
Added 11 mins ago
Product Operations Manager
Brex
Vancouver, BC
This is a role for someone who combines product manager, data, and operations skills and behaviors. You'll inherit a team that has already automated a large share of its own workflow, with…
Added 11 mins ago
Installation Manager
Alstom
Toronto, ON
Could you be the full-time Installation Manager in Toronto, ON, we’re looking for?
Added 26 mins ago
SD
Sales Coordinator
SRS Distribution Inc.
Concord, ON
- Full-time
Confirm margins and profitability objectives with manager prior to sending out quotes.
Added 26 mins ago
VC
Medical Office Assistant (MOA) - Urgent & Primary Care Centre (UPCC)
Vancouver Coastal Health
Vancouver, BC
- $27.84 to $29.72 CAD / hour
- Part-time
Within a team based model of care and reporting to the Program Manager, the Medical Office Assistant performs registration and clerical support functions for the Primary Care Clinic which…
Added 26 mins ago
Senior Manager, Product Marketing Strategy, Planning and Delivery, Canadian Banking
Scotiabank
Toronto, ON
Drive sustained and profitable revenue growth through the planning, development and delivery of acquisition and customer engagement marketing programs. As a member of the Marketing Planning…
Added 26 mins ago
DT
Assistant Manager I
Dollar Tree Stores
Rockland, ON
- Part-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 26 mins ago
SJ
Store Manager - Peoples Jewellers - Lansdowne Place
Signet Jewelers
Peterborough, ON · Canada - Lansdowne Place - Peterborough, ON
- Full-time
Reporting to the District Manager (DM), the Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory…
Added 26 mins ago
A
Project engineer, Rolling stock vehicules
AtkinsRéalis
Montreal, QC
- Full-time
Support the Project Manager by implementing the delivery plan, master schedule, and risk register.
Added 26 mins ago
A
SAP Project Manager
Accenture
Toronto, ON · Montreal, QC
- Full-time
We are seeking a results-driven SAP Project Manager with extensive experience leading large-scale SAP transformation and AMS engagements. The successful candidate will serve as the primary…
Added 40 mins ago
DO
Program Manager Reporting
Department of Energy and Economic Diversification
Perth South, ON
- Full-time
The Program Manager Reporting is responsible for leading the design, development and continuous improvement of integrated reporting, data analytics and performance intelligence across…
Added 40 mins ago
K
Nuclear Construction Project Manager
Kiewit
Oakville, ON
- Full-time
Reporting to the Area Manager, you will be responsible for leading the planning, coordination, and execution of construction activities, ensuring work is completed safely, on schedule,…

Hospice Niagara

Manager, Community Programs

St. Catharines, ON, Canada

$65,348 to $79,199 CAD / year · Full-time

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Job details

Pay: $65,348 to $79,199 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 8, 2026

Original job description

Primary location	Niagara Region, Ontario
Department	Community Programs
Reports to	Senior Director, Clinical Services
Status	Permanent, Full Time
Salary	$65,348 - $79,199 annually
Schedule	Mon – Fri 8:30 – 4:30, flexible as needed
Union	Exempt

Position Summary

The Manager, Community Programs provides leadership and day-to-day management for Hospice Niagara's community-based psychosocial, grief and bereavement, navigation, wellness and outreach programs. The Community Programs team includes the Psychosocial Lead, Psychosocial Bereavement Counsellors, Bereavement Specialist, Bereavement Coordinator, Community Program Coordinators and Clinical Navigators.

The Manager ensures that Community Programs are delivered safely, consistently and effectively in accordance with Hospice Niagara policies and procedures, applicable legislation, professional standards, accreditation requirements and approved organizational priorities.

Reporting to the Senior Director, Clinical Services, the Manager leads the Community Programs team, oversees program operations and service delivery, manages staff and resources, monitors quality and outcomes, and identifies opportunities for program improvement.

The Manager works collaboratively with clinical services, volunteers, Fund Development, Marketing and Communications, and other departments to support coordinated service delivery and an accessible, equitable and person-centred experience for clients, caregivers, families and community members.

Lead and Manage Community Programs

Provide department leadership and management of Community Programs.
Oversee the quality of psychosocial, grief and bereavement, navigation, wellness and outreach services.
Align department priorities and workplans with the organization's strategic plan and monitor progress toward relevant goals.
Monitor program capacity, workloads, caseloads, service pressures and operational needs.
Ensure programs are delivered safely, equitably, effectively and consistently.
Identify opportunities to improve accessibility, efficiency, service quality and participant experience.
Lead the implementation of approved program changes and initiatives.
Monitor program outcomes and use service data and participant feedback to inform ongoing improvement.
Liaise with other departments to ensure accurate public information, support the sharing of client experiences and stories with appropriate consent, and identify opportunities for donor engagement while respecting client privacy and maintaining clear boundaries between care and fundraising.

Lead and Support People

Provide direct leadership and supervision to Community Programs staff.
Establish clear expectations and support staff in achieving their responsibilities.
Oversee recruitment, orientation, onboarding, scheduling, workload allocation and staff development.
Provide coaching, feedback and performance management in accordance with organizational policies and processes.
Provide clinical supervision within the Manager's professional scope and ensure access to discipline-specific consultation or supervision where required.
Promote employee attendance, performance and workplace success by providing timely support, coaching and feedback, in collaboration with Human Resources as appropriate.
Foster a respectful, inclusive, collaborative and psychologically safe work environment.
Support staff in maintaining evidence-informed, trauma-informed, culturally responsive and person centred practices.
Facilitate team meetings, operational discussions, case consultation and collaborative problem solving.
Support effective collaboration among regulated and non-regulated professionals.

Support Quality, Safety and Compliance

Ensure Community Programs operate in accordance with applicable legislation, professional standards, organizational policies and accreditation requirements.
Monitor program quality, service outcomes, participant feedback, complaints, incidents and identified risks.
Lead approved quality-improvement initiatives within Community Programs.
Ensure appropriate privacy, consent, documentation and information-management practices.
Support accreditation and quality activities within the program area.
Identify and respond to clinical, professional-practice, privacy, safety and operational concerns, escalating matters as appropriate.
Promote a culture of continuous learning, quality improvement and accountability.
Manage responses to client concerns, complaints and serious occurrences, ensuring timely follow-up, appropriate documentation, escalation and corrective action in accordance with organizational policies.

Build Community Connections

Develop and maintain positive working relationships with healthcare, social service, cultural and community organizations.
Strengthen referral pathways and collaborative relationships that support access to Hospice Niagara services.
Represent Hospice Niagara at approved community meetings, committees, events and initiatives.
Identify emerging community needs, service barriers and opportunities to improve access to programs.
Support equitable and culturally responsive service delivery.
Build and sustain relationships with Indigenous organizations and communities, guided by their priorities and protocols, to support Indigenous-led approaches and culturally safe access to hospice palliative care and grief services.
Work collaboratively with community partners to address barriers experienced by underserved and equity-deserving communities and develop client- and community-led approaches and co-developed programs.

Manage Resources and Program Performance

Develop and manage the Community Programs operating budget within approved parameters and delegated authority.
Monitor expenditures and identify emerging resource requirements.
Ensure staffing, equipment, supplies and other resources support effective program delivery.
Monitor program performance using appropriate data, outcomes and feedback.
Prepare program reports, data analysis and information required for organizational, quality, accreditation and funder reporting.
Provide recommendations to senior leadership regarding program needs, opportunities and resource requirements.

Support Education and Development

Identify staff learning and development needs.
Coordinate approved training and educational activities.
Support orientation and ongoing professional development for Community Programs staff.
Promote reflective practice, continuous learning and knowledge sharing.
Maintain current knowledge of hospice palliative care, grief and bereavement, community-based services, relevant legislation and professional standards.

Skills & Attributes

Master's degree in Social Work and registration in good standing with the applicable Ontario regulatory college.
Minimum five years of progressive experience in healthcare, hospice palliative care, grief and bereavement, mental health or community services.
Previous supervisory or management experience, preferably in a healthcare, social-service or community-based environment.
Experience leading multidisciplinary teams and managing staff, workloads and program delivery.
Experience with program planning, implementation, evaluation and continuous improvement.
Experience with operational budgeting and resource management.
Knowledge of hospice palliative care, privacy requirements, applicable legislation, professional standards and accreditation practices.
Strong leadership, communication, relationship-building, coaching, conflict-resolution and organizational skills.
Demonstrated ability to make sound decisions, manage competing priorities and respond effectively to changing needs.
Demonstrated commitment to equity, accessibility, cultural responsiveness and trauma-informed practice.
Experience working with volunteers, community partners, grant-funded programs or equity-deserving communities is an asset.
Proficiency with Microsoft Office and electronic client-record, scheduling and reporting systems.
Valid Ontario driver's licence, access to a reliable vehicle and ability to be insured to drive in Ontario.
Satisfactory Vulnerable Sector Police Records Check completed within the preceding six months.

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More about this job

Responsibilities

The Manager provides leadership and day-to-day management for community-based psychosocial, grief, and wellness programs. They oversee program operations, staff supervision, quality assurance, and collaborative service delivery across the organization.

Requirements

Candidates must hold a Master's degree in Social Work and be registered with the applicable Ontario regulatory college. A minimum of five years of progressive experience in healthcare or community services, including supervisory experience, is required.

Skills

Leadership
Staff Management
Program Planning
Clinical Supervision
Budgeting
Conflict Resolution
Communication
Relationship Building
Quality Improvement
Trauma-informed Practice
Cultural Responsiveness
Data Analysis
Resource Management
Strategic Planning
Accreditation Compliance
Hospice Palliative Care

Visa sponsorship

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Keywords

Social Work
Hospice Palliative Care
Grief and Bereavement
Clinical Services
Psychosocial Support
Community Programs
Leadership
Staff Supervision
Budget Management
Quality Improvement
Accreditation
Trauma-informed Care
Equity and Inclusion
Case Management
Microsoft Office
Electronic Client Records
Regulatory Compliance
Strategic Planning
Resource Management
Performance Management
Community Outreach
Referral Pathways
Indigenous Relations
Conflict Resolution
Reflective Practice

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