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Added 12 mins ago
TU
Assistant Manager, Engineering & Utilities
The University of British Columbia
Kelowna, BC
- $7,727.33 to $11,112 CAD / month
- Full-time
Valid Class 5 driver’s license required
Added 12 mins ago
ES
Head of Operations
European Sovereign Tech Industry Alliance
Canada
- Full-time
Support strategic planning, expansion initiatives, and new business opportunities.
Added 12 mins ago
TM
Finance Manager
The Mason Group - Strategic Search Partners
Toronto, ON
- $105,000 to $115,000 CAD / year
- Contract
The role is hybrid with just 1 day in office located in downtown Toronto and 4 days work remote from home
Added 12 mins ago
TH
DIRECTEUR - EFF ORG/DIV - CANADA INCLUS
The Home Depot Canada
Toronto, ON
- Full-time
The Manager, Organizational Effectiveness and Talent Management will lead the design, enhancement, and delivery of projects and processes related to succession planning, career development,…
Added 12 mins ago
TH
Manager, Organizational Effectiveness and Talent Management
The Home Depot Canada
Toronto, ON
- Full-time
The Manager, Organizational Effectiveness and Talent Management will lead the design, enhancement, and delivery of projects and processes related to succession planning, career development,…
Added 12 mins ago
HN
Manager, Community Programs
Hospice Niagara
St. Catharines, ON
- Full-time
The Manager, Community Programs provides leadership and day-to-day management for Hospice Niagara's community-based psychosocial, grief and bereavement, navigation, wellness and outreach…
Added 12 mins ago
QU
Manager, Professional Administration Services
Queen's University
Kingston, ON
- $94,000 to $123,000 CAD / year
- Full-time
Reporting to the Executive Director, Office of the Vice-Provost Student Affairs (OVPSA), the Manager, Professional Administration Services leads the coordination of administrative, Human…
Added 13 mins ago
Représentant des ventes - Saint Georges, QC
Encore Market Engagement
Saint-Georges, QC
…disponibilité et la visibilité des produits, et mettrez en œuvre des initiatives de vente et de marchandisage qui soutiennent les objectifs commerciaux.Ce poste combine la vente, la gestion…
Added 13 mins ago
LC
Senior Manager, Risk Advisory
Loblaw Companies Limited
Brampton, ON
- Full-time
Full-time | Hybrid (4 days in office – usually Brampton, limited travel to other offices in the GTA)
Added 13 mins ago
LC
Senior Manager, Learning & Development – Frontline Teams
Loblaw Companies Limited
Brampton, ON
- Full-time
Lead the future of learning for our frontline teams! We're seeking a strategic and collaborative Senior Manager to lead a team of Learning Partners and deliver innovative, practical…
Added 13 mins ago
V
Manager, Consumer Products & Solutions
Visa
Toronto, ON
- Full-time
The Manager, Consumer Products & Solutions will be a key member of the agile Consumer Products, Platforms and Solutions team that is responsible for shaping the organization’s product…
Added 13 mins ago
FH
Project Manager - Redevelopment & Major Projects
Fraser Health
New Westminster, BC
- Full-time
As a Project Manager - Redevelopment & Major Projects you will advise on design and construction processes, approaches, and provide project services specific to the Royal Columbian…
Added 28 mins ago
UO
Assistant Manager, Engineering & Utilities
University of British Columbia
Kelowna, BC · UBCO | Central Heating Plant (CHP)
- $7,727.33 to $11,112 CAD / month
- Full-time
Valid Class 5 driver’s license required
Added 28 mins ago
T
Analytics Engineer II
TD
Toronto, ON · Markham, ON
- Full-time
May lead work streams by acting as a project lead / subject matter expert for small scale projects / initiatives in accordance with project management methodologies
Added 28 mins ago
D
Manager, Strategic Initiatives
dentalcorp
Toronto, ON · Support Centre - Toronto Office
- Full-time
As Manager, Strategic Initiatives, you will manage a portfolio of initiatives spanning clinical excellence, technology, education, specialty growth, innovation, financing, and strategic…
Added 28 mins ago
C
Group Product Manager
CIBC
Toronto, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 28 mins ago
B
Wealth Planning Advisor
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Edmonton, AB · Enbridge
- Full-time
Work Arrangement: Hybrid role (4 days in office, 1 day remote)
Added 28 mins ago
M
Director of Sales & Marketing
Marriott
Sherbrooke, QC
- Full-time
…Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that…
Added 42 mins ago
HM
Junior Data Analys
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Canada
- Full-time
Perform ad-hoc analysis to support operational, financial, marketing, and strategic initiatives.
Added 42 mins ago
AM
Operations Analyst - Entry to Mid Level
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Canada
- Full-time
Support process automation, workflow optimization, and continuous improvement initiatives.
Added 42 mins ago
FI
Senior Technical Program Manager
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Canada
- Full-time
As a Senior Technical Program Manager, you will lead complex, cross-functional programs across Search, Recommendations, and Product Knowledge. You will partner with Product, Engineering,…
Added 42 mins ago
A
Regional Manager, North
AGLC
AB · Edmonton, AB
- $119,621 to $164,479 CAD / year
- Full-time
Reporting to the Director, Technical Services & Compliance, the Regional Manager, North is responsible for the strategic leadership, planning, and management of Technical Services…
Added 42 mins ago
MP
Senior Manager, OneStream Platform
Michael Page
Mississauga, ON
- $130,000 to $150,000 CAD / year
- Full-time
The Manager, EPM Platform leads governance, change management, controls, and operational oversight of the organization's OneStream and Hyperion environments while managing a team of EPM…
Added 42 mins ago
IM
Associate Portfolio Manager, Public Credit
Investment Management Corporation of Ontario (IMCO)
Toronto, ON
- Full-time
Our collaborative culture and value-add approach to strategic partnerships makes us a preferred partner to some of the largest investors in the world. We have a targeted strategy to grow…
Added 42 mins ago
RB
Technical Supervisor
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Chilliwack, BC
- Full-time
Reporting to the Technical Manager, the Technical Supervisor is responsible for leading and optimizing all maintenance, reliability, and technical operations that support production,…

Hospice Niagara

Manager, Community Programs

St. Catharines, ON, Canada

Salary: $65,348 - $79,199 annually (in review) · Full-time

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Job details

Pay: Salary: $65,348 - $79,199 annually (in review)
Job type: Full-time
Apply by: May 12, 2027
Posting language: English
Posted: Nov 13, 2026

Original job description

Title: Manager, Community Programs

Department: Community Programs

Reports to: Senior Director, Clinical Services

Status: Permanent, Full Time

Salary: $65,348 - $79,199 annually (in review)

Schedule: Mon – Fri 8:30 – 4:30, flexible as needed

Position Summary

The Manager, Community Programs provides leadership and day-to-day management for Hospice Niagara's community-based psychosocial, grief and bereavement, navigation, wellness and outreach programs. The Community Programs team includes the Psychosocial Lead, Psychosocial Bereavement Counsellors, Bereavement Specialist, Bereavement Coordinator, Community Program Coordinators and Clinical Navigators.

The Manager ensures that Community Programs are delivered safely, consistently and effectively in accordance with Hospice Niagara policies and procedures, applicable legislation, professional standards, accreditation requirements and approved organizational priorities.

Reporting to the Senior Director, Clinical Services, the Manager leads the Community Programs team, oversees program operations and service delivery, manages staff and resources, monitors quality and outcomes, and identifies opportunities for program improvement.

The Manager works collaboratively with clinical services, volunteers, Fund Development, Marketing and Communications, and other departments to support coordinated service delivery and an accessible, equitable and person-centred experience for clients, caregivers, families and community members.

Lead and Manage Community Programs

Provide department leadership and management of Community Programs.
Oversee the quality of psychosocial, grief and bereavement, navigation, wellness and outreach services.
Align department priorities and workplans with the organization's strategic plan and monitor progress toward relevant goals.
Monitor program capacity, workloads, caseloads, service pressures and operational needs.
Ensure programs are delivered safely, equitably, effectively and consistently.
Identify opportunities to improve accessibility, efficiency, service quality and participant experience.
Lead the implementation of approved program changes and initiatives.
Monitor program outcomes and use service data and participant feedback to inform ongoing improvement.
Liaise with other departments to ensure accurate public information, support the sharing of client experiences and stories with appropriate consent, and identify opportunities for donor engagement while respecting client privacy and maintaining clear boundaries between care and fundraising.

Lead and Support People

Provide direct leadership and supervision to Community Programs staff.
Establish clear expectations and support staff in achieving their responsibilities.
Oversee recruitment, orientation, onboarding, scheduling, workload allocation and staff development.
Provide coaching, feedback and performance management in accordance with organizational policies and processes.
Provide clinical supervision within the Manager's professional scope and ensure access to discipline-specific consultation or supervision where required.
Promote employee attendance, performance and workplace success by providing timely support, coaching and feedback, in collaboration with Human Resources as appropriate.
Foster a respectful, inclusive, collaborative and psychologically safe work environment.
Support staff in maintaining evidence-informed, trauma-informed, culturally responsive and person centred practices.
Facilitate team meetings, operational discussions, case consultation and collaborative problem solving.
Support effective collaboration among regulated and non-regulated professionals.

Support Quality, Safety and Compliance

Ensure Community Programs operate in accordance with applicable legislation, professional standards, organizational policies and accreditation requirements.
Monitor program quality, service outcomes, participant feedback, complaints, incidents and identified risks.
Lead approved quality-improvement initiatives within Community Programs.
Ensure appropriate privacy, consent, documentation and information-management practices.
Support accreditation and quality activities within the program area.
Identify and respond to clinical, professional-practice, privacy, safety and operational concerns, escalating matters as appropriate.
Promote a culture of continuous learning, quality improvement and accountability.
Manage responses to client concerns, complaints and serious occurrences, ensuring timely follow-up, appropriate documentation, escalation and corrective action in accordance with organizational policies.

Build Community Connections

Develop and maintain positive working relationships with healthcare, social service, cultural and community organizations.
Strengthen referral pathways and collaborative relationships that support access to Hospice Niagara services.
Represent Hospice Niagara at approved community meetings, committees, events and initiatives.
Identify emerging community needs, service barriers and opportunities to improve access to programs.
Support equitable and culturally responsive service delivery.
Build and sustain relationships with Indigenous organizations and communities, guided by their priorities and protocols, to support Indigenous-led approaches and culturally safe access to hospice palliative care and grief services.
Work collaboratively with community partners to address barriers experienced by underserved and equity-deserving communities and develop client- and community-led approaches and co-developed programs.

Manage Resources and Program Performance

Develop and manage the Community Programs operating budget within approved parameters and delegated authority.
Monitor expenditures and identify emerging resource requirements.
Ensure staffing, equipment, supplies and other resources support effective program delivery.
Monitor program performance using appropriate data, outcomes and feedback.
Prepare program reports, data analysis and information required for organizational, quality, accreditation and funder reporting.
Provide recommendations to senior leadership regarding program needs, opportunities and resource requirements.

Support Education and Development

Identify staff learning and development needs.
Coordinate approved training and educational activities.
Support orientation and ongoing professional development for Community Programs staff.
Promote reflective practice, continuous learning and knowledge sharing.
Maintain current knowledge of hospice palliative care, grief and bereavement, community-based services, relevant legislation and professional standards.

Skills & Attributes

Master's degree in Social Work and registration in good standing with the applicable Ontario regulatory college.
Minimum five years of progressive experience in healthcare, hospice palliative care, grief and bereavement, mental health or community services.
Previous supervisory or management experience, preferably in a healthcare, social-service or community-based environment.
Experience leading multidisciplinary teams and managing staff, workloads and program delivery.
Experience with program planning, implementation, evaluation and continuous improvement.
Experience with operational budgeting and resource management.
Knowledge of hospice palliative care, privacy requirements, applicable legislation, professional standards and accreditation practices.
Strong leadership, communication, relationship-building, coaching, conflict-resolution and organizational skills.
Demonstrated ability to make sound decisions, manage competing priorities and respond effectively to changing needs.
Demonstrated commitment to equity, accessibility, cultural responsiveness and trauma-informed practice.
Experience working with volunteers, community partners, grant-funded programs or equity-deserving communities is an asset.
Proficiency with Microsoft Office and electronic client-record, scheduling and reporting systems.
Valid Ontario driver's licence, access to a reliable vehicle and ability to be insured to drive in Ontario.
Satisfactory Vulnerable Sector Police Records Check completed within the preceding six months.

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More about this job

Responsibilities

Lead and manage Hospice Niagara’s community programs, including psychosocial, grief and bereavement, navigation, wellness, and outreach services, while supervising staff and overseeing service quality, safety, and compliance. Manage budgets and program performance, build community partnerships, support staff development, and use data and feedback to improve accessible, equitable, person-centred services.

Requirements

Requires a Master’s degree in Social Work, registration in good standing with the applicable Ontario regulatory college, and at least five years of progressive experience in healthcare, hospice palliative care, grief and bereavement, mental health, or community services. Candidates must have supervisory or management experience, program and resource management capabilities, relevant professional and legislative knowledge, a valid Ontario driver’s licence and reliable vehicle, and a satisfactory Vulnerable Sector Police Records Check.

Skills

Program Management
Team Leadership
Staff Supervision
Program Planning
Program Evaluation
Continuous Improvement
Budget Management
Resource Management
Quality Assurance
Risk Management
Clinical Supervision
Community Partnerships
Trauma-Informed Practice
Culturally Responsive Practice
Conflict Resolution
Data Analysis

Visa sponsorship

Not detected in the job text

Keywords

Hospice Palliative Care
Psychosocial Services
Grief and Bereavement
Community Programs
Clinical Navigation
Wellness Programs
Outreach Services
Program Planning
Program Implementation
Program Evaluation
Quality Improvement
Accreditation
Clinical Supervision
Trauma-Informed Practice
Culturally Responsive Practice
Person-Centred Care
Equity and Accessibility
Privacy and Consent
Client Records
Operational Budgeting
Resource Management
Staff Development
Community Partnerships
Referral Pathways
Microsoft Office
Electronic Client-Record Systems
Scheduling Systems
Reporting Systems
Vulnerable Sector Police Records Check

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