Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 23 mins ago
CG
Assistant Manager, Banquets & Catering
Compass Group Canada
Winnipeg, MB
- Full-time
…employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all…
Added 23 mins ago
CG
Unit Manager , Retail Brands
Compass Group Canada
Peterborough, ON
- $50,000 CAD / year
- Full-time
…employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all…
Added 23 mins ago
CG
Director, Business Development, Mining - Eastern Canada | Directeur(trice), Développement des affaires
Compass Group Canada
Toronto, ON
- Full-time
…employer RRSP contributions, & discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation & comply with all applicable…
Added 23 mins ago
CG
Events & Catering Specialist
Compass Group Canada
Toronto, ON
- Full-time
…employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all…
Added 23 mins ago
CG
Head Cook, Full Time
Compass Group Canada
Sudbury, ON · Greater Sudbury, ON
- $22 CAD / hour
- Full-time
Lead and coordinate kitchen staff during daily operations.
Added 23 mins ago
CG
Director, Strategic Alliance Group
Compass Group Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all…
Added 23 mins ago
NG
Red Seal Electrician
New Gold Inc.
Kamloops, BC
- Full-time
Communicate with your immediate lead hand on daily activity and any issues whether positive or negative to ensure a healthy work environment and continuity between technicians and crews;
Added 23 mins ago
CG
Guest Services & Reception Coordinator (18 month contract)
Compass Group Canada
Calgary, AB
- Full-time
Reporting to the Calgary Workplace Lead, the Guest Services & Reception Coordinator serves as the face of the Calgary office, creating a welcoming, professional, and service-focused…
Added 23 mins ago
CG
Chairman's Club Supervisor, Rogers Place
Compass Group Canada
AB · Edmonton, AB
- $22 CAD / hour
- Part-time
Ensure strict compliance with Compass Quality Assurance and Health and Safety Programs
Added 23 mins ago
CG
Theatre Box Supervisor, Seasonal Part Time, Rogers Place
Compass Group Canada
AB · Edmonton, AB
- $20 CAD / hour
- Part-time
Ensure strict compliance with Compass Quality Assurance and Health and Safety Programs
Added 23 mins ago
CG
Regional Account Manager (Coffee & Vending Services)
Compass Group Canada
Calgary, AB
- Full-time
…employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all…
Added 23 mins ago
CG
Assistant Manager
Compass Group Canada
Calgary, AB
- Full-time
…operational and financial performance. The Assistant Manager helps lead frontline staff while ensuring compliance with company policies and regulatory…
Added 23 mins ago
CG
Director, Business Development - Corporate Business & Industry Hospitality
Compass Group Canada
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…employer RRSP contributions, & discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation & comply with all applicable…
Added 53 mins ago
SQ
Bilingual ADP Sales Manager
Sunlife Québec
Quebec, QC
- Full-time
In this role, you will lead, coach and develop a team of advisors, helping them build confidence, strengthen sales capabilities and deliver meaningful outcomes for clients. Through…
Added 53 mins ago
AH
Health Care Aide
Alberta Health Services
Grande Prairie, AB
- Part-time
…recreation, and safety needs; assist with organized activities or programs; and observe and report on patients' mood, health, and wellbeing. Working under the supervision of a regulated…
Added 53 mins ago
TS
Team Lead Warming Center– Direct Support Worker
The Salvation Army in Canada
Prince Albert, SK
- Part-time
The Team Lead provides operational direction and support to Direct Support Workers during their shift at the warming center. They provide supervision of residents and maintains the safety…
Added 53 mins ago
AH
Patient Care Manager
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
Reporting to the Executive Director for Stollery Operative Services and Site Lead, the Manager for Operative Services is a leadership role that supports the mission and vision of Alberta…
Added 53 mins ago
TS
Direct Support Worker – Warming Centre
The Salvation Army in Canada
Prince Albert, SK
- Full-time
Work with Team Lead to provide client information that helps develop case plans, communicate effectively with clients so that they are aware of the supports, resources and rules that are…
Added 53 mins ago
AH
Licensed Practical Nurse - Mackenzie Place
Alberta Health Services
Grande Prairie, AB
- Part-time
…relationships with clients, families and coworkers that will lead to the best outcomes and enhance quality of life. The LPN accepts responsibility for continuing competency through ongoing…
Added 53 mins ago
R
Client Implementation Lead- EN
RBC
Montreal, QC
- Full-time
The Client Implementation Lead (cash management) role is your opportunity to become a critical member of the Implementation team, where you’ll drive exceptional client experiences for…
Added 53 mins ago
YR
Abilities Management Specialist
York Region (The Regional Municipality of York)
Newmarket, ON
- Full-time
Reporting to the Lead, Employee Health, this position is responsible for providing proactive disability and rehabilitation case management services, workplace accommodation support,…
Added 53 mins ago
R
Associate Director, Liquidity & Funding Product Owner
RBC
Toronto, ON
- Full-time
Lead the vision, strategy, and development of liquidity/funding management products within the Funding, Liquidity & Payment Services portfolio.
Added 53 mins ago
R
Senior Relationship Manager, Commercial Financial Services- EN
RBC
Montreal, QC
- Full-time
Apply your past sales experience for prospecting, and lead generation, to new and existing clients
Added 53 mins ago
R
Director, Cash Management
RBC
Toronto, ON
- Full-time
Lead the compilation of cash flow forecasts for funding and intraday collateral needs, demonstrating capabilities to forecast key intraday liquidity risk items for large time-sensitive…
Added 53 mins ago
R
Assistant Branch Manager- EN
RBC
Pointe-Claire, QC
- Full-time
Strong understanding of sales management routines and ability to lead the team to action

Hospitality Newfoundland and Labrador

Director, Customer Service

St. John's, NL, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Lead the Experience. Elevate the Journey.

At PAL Airlines, every interaction matters. From the moment a customer arrives at the airport until they reach their destination, we are committed to delivering a safe, seamless, and memorable travel experience. We're looking for an inspiring leader to join our team as a Director, Customer Service and help shape the future of customer service excellence across our Quebec operations.

This is a high-impact leadership role for someone who is passionate about people, operational excellence, and creating exceptional experiences for both customers and employees.

What You'll Be Responsible For

Customer Experience Leadership
- Develop and execute the vision, strategy, and roadmap for customer service excellence across the Quebec network.
- Lead station teams in delivering a consistent, high-quality customer experience that reflects PAL Airlines' service standards and values.
- Identify opportunities to enhance the passenger journey while balancing operational efficiency and business objectives.
- Foster a customer-first culture focused on service, accountability, and continuous improvement.
Operational Excellence
- Provide leadership and oversight for airport customer service operations across all Quebec locations.
- Drive operational performance through clear goals, KPIs, and accountability measures.
- Collaborate with Flight Operations, Revenue Management, Reservations, and other departments to ensure seamless service delivery.
- Conduct regular operational and business reviews to identify trends, improve performance, and implement corrective actions as needed.
- Build and maintain strong relationships with airport authorities, service providers, and operational stakeholders.
Safety & Compliance
- Champion PAL Airlines' commitment to safety and regulatory compliance.
- Support and promote the Safety Management System (SMS) across all customer service operations.
- Ensure adherence to Transport Canada regulations, corporate policies, and operational procedures.
- Oversee station audits, inspections, and corrective action plans.
People Leadership
- Lead, coach, and develop a high-performing team of customer service and station leaders.
- Drive workforce planning, recruitment, succession planning, and leadership development initiatives.
- Establish performance goals, support career development, and foster employee engagement.
- Create an inclusive, collaborative culture where teams feel empowered to deliver outstanding results.

What You'll Bring

Proven senior leadership experience in customer service, airport operations, aviation, transportation, hospitality, or a related industry.
Demonstrated success leading multi-site teams and driving service excellence.
Strong business acumen with experience managing operational performance, budgets, and resources.
Exceptional communication, relationship-building, and leadership skills.
Ability to inspire teams, influence stakeholders, and lead through change.
A passion for delivering exceptional customer experiences.

Language Requirements

Bilingualism (French and English) is required.
- Due to the nature of this role, the successful candidate will regularly communicate, both verbally and in writing, with employees, customers, airport authorities, regulators, and stakeholders throughout Québec and across Canada.

Why work for PAL Airlines?

PAL Airlines values its employees and offers a competitive benefits package.

The Perks Of Being One Of Our PALs

Personal travel privileges with PAL and interline agreements with multiple airlines
Industry discounts
Comprehensive health benefits including medical, dental, vision, and life insurance
Pension Plan with Employer Matching
Employee Stock Purchase Plan
Employee Tuition Assistance Program
Employee and Family Assistance Programs

Ready for Takeoff?

If you're a strategic leader who thrives on delivering exceptional customer experiences, building high-performing teams, and driving operational excellence, we'd love to hear from you.

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank you.

#PALAirlines

Competition Number: 3218

Company Website: http://www.palairlines.ca/

#Aviation jobs

Apply About employer

More about this job

Responsibilities

Lead customer service strategy and airport operations across PAL Airlines' Quebec network, improving passenger experience and operational performance while ensuring safety and regulatory compliance. Develop station leaders and teams, manage workforce and performance initiatives, and collaborate with internal departments and external stakeholders.

Requirements

Requires proven senior leadership experience in customer service, airport operations, aviation, transportation, hospitality, or a related field, including success leading multi-site teams. Candidates should bring business and operational management acumen, strong communication and leadership skills, and fluency in both French and English.

Skills

Customer Experience Leadership
Customer Service Operations
Airport Operations
Multi-Site Team Leadership
Operational Performance Management
Budget and Resource Management
Workforce Planning
Recruitment
Succession Planning
Leadership Development
Safety Management System
Regulatory Compliance
Continuous Improvement
Change Leadership
Bilingual Communication

Benefits

Personal Travel Privileges
Interline Travel Agreements
Industry Discounts
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Pension Plan With Employer Matching
Employee Stock Purchase Plan
Employee Tuition Assistance Program
Employee and Family Assistance Programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Customer Experience
Airport Operations
Aviation
Quebec Network
Service Excellence
Operational Performance
Key Performance Indicators
Business Reviews
Safety Management System
Transport Canada Regulations
Regulatory Compliance
Station Audits
Corrective Action Plans
Workforce Planning
Recruitment
Succession Planning
Leadership Development
Employee Engagement
Continuous Improvement
Budget Management
Resource Management
Stakeholder Relations
French
English

Report this job