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Added 10 mins ago
YO
FT Evenings - Housing Security & Support Clerk
YMCA of the National Capital Region
Ottawa, ON
- Full-time
…are offered at more than 1,700 locations across Canada and help more than 2.25 million people annually become healthier in spirit, mind, and body. The YMCA of the National Capital Region…
Added 10 mins ago
YO
FT Morning - Housing Security & Support Clerk
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Hospitality Newfoundland and Labrador

Hotel Operations Manager

St. John's, NL, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Full Job Description

Job Overview

Hotel Operations Manager

DoubleTree by Hilton St. John’s Harbourview | St. John’s, Newfoundland and Labrador

Job Overview

DoubleTree by Hilton St. John’s Harbourview is seeking a dynamic, service-driven, and results-oriented Hotel Operations Manager to support the day-to-day leadership and overall performance of our hotel.

This is a hands-on leadership role for an experienced hospitality professional who is passionate about delivering exceptional guest experiences, developing high-performing teams, and maintaining operational excellence. Working closely with the General Manager and department leaders, the Hotel Operations Manager will oversee key areas of hotel operations, ensure consistent service delivery, and help drive guest satisfaction, employee engagement, and financial performance.

The successful candidate will lead by example, foster a collaborative and accountable workplace culture, and ensure that our hotel consistently delivers the warm, welcoming, and memorable hospitality associated with the DoubleTree by Hilton brand.

Key ResponsibilitiesHotel Operations & Guest Experience

Oversee daily hotel operations to ensure efficient, seamless, and consistent service across departments.
Maintain a strong presence throughout the hotel, supporting front office, housekeeping, food and beverage, and other operational areas as required.
Champion exceptional guest service by anticipating guest needs, resolving concerns promptly, and managing escalated issues with professionalism and sound judgment.
Monitor guest feedback, online reviews, and satisfaction scores, identifying opportunities to improve the guest experience.
Ensure compliance with Hilton brand standards, hotel policies, health and safety requirements, and applicable legislation.
Support the development and implementation of operating procedures that improve service quality, productivity, and consistency.

Team Leadership & Development

Lead, coach, motivate, and develop hotel team members to achieve operational and service excellence.
Support recruitment, interviewing, onboarding, scheduling, and workforce planning to ensure appropriate staffing levels.
Conduct performance reviews, provide constructive feedback, and identify training and development opportunities.
Promote a positive, inclusive, and accountable workplace culture built on teamwork, communication, and mutual respect.
Support department heads in managing employee performance, attendance, productivity, and workplace concerns.
Ensure effective communication between departments through regular meetings, shift briefings, and consistent follow-up.

Financial & Business Performance

Assist the General Manager in achieving hotel revenue, profitability, labour, and expense targets.
Monitor departmental performance, labour costs, payroll, overtime, and operating expenses, identifying opportunities to improve efficiency without compromising guest satisfaction.
Support budgeting, forecasting, financial reporting, and the review of key performance indicators.
Ensure proper cash-handling procedures, accurate reporting, and compliance with established financial controls.
Collaborate with the sales and revenue management teams to support occupancy, average daily rate (ADR), revenue per available room (RevPAR), and overall hotel performance.
Monitor inventory, purchasing, and vendor relationships to maintain cost controls and operational standards.

Front Office & Rooms Division

Oversee front office operations, including arrivals, departures, room assignments, reservations support, and guest account accuracy.
Work closely with housekeeping and maintenance to ensure room readiness, cleanliness, preventive maintenance, and timely resolution of service issues.
Monitor room availability, staffing coverage, and operational priorities to support a smooth guest journey.
Support the effective use of the hotel property management system (PMS), Hilton systems, and other operational technology.
Ensure appropriate follow-up on maintenance requests, guest recovery actions, and outstanding operational issues.

Qualifications & Skills

Previous experience in hotel operations, hospitality management, or a comparable leadership role within the hotel industry.
Strong understanding of hotel operations, particularly front office, housekeeping, guest services, and interdepartmental coordination.
Demonstrated ability to lead, coach, and develop teams while maintaining high standards of accountability and service.
A genuine passion for hospitality and a commitment to delivering exceptional guest experiences.
Strong problem-solving, decision-making, organizational, and time-management skills.
Excellent verbal and written communication skills, with the ability to interact professionally with guests, employees, vendors, and business partners.
Financial acumen, including an understanding of labour management, operating expenses, budgeting, forecasting, and departmental performance.
Familiarity with hotel property management systems, scheduling platforms, payroll systems, and standard office applications.
Ability to manage competing priorities in a fast-paced, guest-focused environment while maintaining attention to detail.
Flexibility to work varied shifts, including evenings, weekends, and holidays, as operational requirements dictate.

Assets

Experience working within a branded hotel environment; Hilton experience is an advantage.
Familiarity with Hilton brand standards, guest satisfaction metrics, and Hilton Honors service expectations.
Experience with hotel revenue management principles, sales coordination, and performance reporting.
Food safety certification or other relevant hospitality certifications.
Additional language skills are an asset.

What We’re Looking For

We are looking for a visible, proactive, and approachable leader who takes pride in operational excellence and understands that successful hotel management begins with engaged employees and exceptional guest service.

The ideal candidate is equally comfortable supporting the team on the floor, resolving a guest concern, reviewing labour costs, coordinating with department leaders, and identifying opportunities to improve hotel performance. They demonstrate sound judgment, take ownership of challenges, follow through on commitments, and lead by example.

Join Our Team

At DoubleTree by Hilton St. John’s Harbourview, we believe memorable hospitality is created through genuine connections, thoughtful service, and a team that takes pride in what it does.

If you are an experienced hospitality professional who thrives in a hands-on leadership role and is motivated to develop people, strengthen operations, and create outstanding guest experiences, we invite you to join our team.

Benefits

Dental care
Extended health care
Life insurance
Paid time off
Vision care

Work Location: In person

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More about this job

Responsibilities

Oversee daily hotel operations and guest experience across departments, ensuring service quality, brand standards, safety compliance, and effective resolution of guest concerns. Lead and develop employees while supporting the General Manager with financial performance, labour and expense controls, revenue initiatives, and operational improvements.

Requirements

Candidates should have previous hotel operations or hospitality leadership experience, strong knowledge of front office, housekeeping, guest services, and interdepartmental coordination, and the ability to lead teams and deliver excellent guest service. Financial acumen, communication and problem-solving skills, familiarity with hotel systems, and flexibility to work varied shifts are also expected.

Skills

Hotel Operations
Guest Service
Team Leadership
Employee Coaching and Development
Front Office Operations
Housekeeping Coordination
Financial Management
Labour Management
Budgeting and Forecasting
Revenue Management
Guest Relations
Problem-Solving
Communication
Workforce Planning
Property Management Systems
Health and Safety Compliance

Benefits

Dental Care
Extended Health Care
Life Insurance
Paid Time Off
Vision Care

Visa sponsorship

Not detected in the job text

Keywords

Hotel Operations
Guest Experience
Hilton Brand Standards
Front Office
Housekeeping
Food and Beverage
Guest Satisfaction Metrics
Team Leadership
Recruitment
Onboarding
Scheduling
Workforce Planning
Performance Reviews
Labour Costs
Payroll
Operating Expenses
Budgeting
Forecasting
Financial Reporting
Key Performance Indicators
Revenue Management
Occupancy
Average Daily Rate
Revenue Per Available Room
Cash Handling
Inventory Management
Vendor Relationships
Property Management System
Hilton Honors
Food Safety Certification

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