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UO
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Hot Topic

Seasonal Key Holder

Kitchener, ON, Canada

$18.10 - $20.85 an hour · Temporary

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Job details

Pay: $18.10 - $20.85 an hour
Job type: Temporary
Apply by: Nov 11, 2026
Posting language: English
Posted: Oct 12, 2026

Original job description

We’re looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Seasonal Key Holder, you’ll be a huge part of our success by supporting the store leadership team in providing the best customer experience, ensuring that fellow fans are able to get their hands on the merch they love. You’ll use your fandom knowledge to help train new recruits and ensure their success, while also supporting your Store Manager in daily operations and meeting sales targets.

What You'll Do

Provide an amazing shopping experience that will encourage customers to return. They’ll be impressed by your product knowledge, customer experience skills and use of the Force
Step in and step up when needed. You’ll provide leadership support and help run the store when your Manager gets pulled away
Understand store sales plan and comp sales goals, and help drive sales by increasing key KPIs: UPT and ADT
Cover the sales floor zone and ensure that assigned areas are up to visual standards. You’ll also help in the opening and closing of the store
Work the register; you’ll process sales transactions and use your fandom knowledge to drive add on sales. We’ll need you to also be able to close out the register and communicate and shortages or overages to your Store Manager
Assist with planogram changes including store map, wall, fixture, & merchandising mix
Let your voice be heard! You’ll communicate fashion & music trend information to management and respective HQ partners
While we welcome wizards, we don’t like it when spells are stolen. You’ll work with Store Management to ensure there’s no misuse of spells and wizardry around theft.
Support the maintenance of the mother ship; you’ll help keep the stock room organized and the store tidy.
Train and coach new Sales Associates as needed to help them quickly get acclimated to the team
Any other activities as assigned by your Store Leader

What You'll Need

Previous experience working in a retail environment. If you love music and pop culture, you’re in the right place!
Superpowers in providing customer service and selling
A High School Diploma or GED equivalent
Avenger like collaboration and communication skills, as well as Captain America-like leadership
The usual retail stuff: able to stand and walk around during scheduled hours, reaching for merch using a ladder, step stool and pole. You’ll also have to be able to move around boxes of awesome merchandise that may weigh up to 50 pounds

$18.10 - $20.85 an hour

Please note the pay range for this position starts as listed in the job posting, but other factors such as an individual’s education, location, meeting the minimum job requirements for the role, training and experience, will determine the final salary for potential new hires.

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More about this job

Responsibilities

Deliver a strong customer shopping experience, drive sales and key performance indicators, and support store leadership with daily operations, opening and closing, and register duties. Maintain visual standards and an organized store, assist with merchandising and loss prevention, and train and coach new associates.

Requirements

Applicants need previous retail experience, strong customer service and selling abilities, and a high school diploma or GED equivalent. The role also requires collaboration, communication, leadership, and the ability to stand, walk, reach for merchandise, and move boxes weighing up to 50 pounds.

Skills

Customer Service
Retail Sales
Product Knowledge
Sales Target Achievement
Upselling
Leadership
Team Collaboration
Communication
Training and Coaching
Cash Register Operations
Visual Merchandising
Inventory and Stockroom Organization
Store Operations
Loss Prevention
Trend Awareness

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Experience
Customer Service
Sales
Sales Targets
Key Performance Indicators
Units Per Transaction
Average Dollar Transaction
Product Knowledge
Upselling
Store Operations
Opening and Closing
Cash Register
Visual Standards
Planograms
Merchandising
Fashion Trends
Music Trends
Loss Prevention
Stockroom Organization
Training
Coaching
Leadership
Team Collaboration
High School Diploma
GED

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