Store Manager
- Fredericton, NB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- At least 1-2 years of retail store management experience; you’ve led teams to success and want to experience more of it.
- Posting language
- English
- Posted
Original job description
At Hot Topic, we’re passionate about a few things: music, pop culture, and creating the most amazing in-store experience for our customers and employees.
We’re on the search for a Store Manager that will be at the forefront of bringing the fandom to life. You’ll lead the store in achieving store objectives with regards to hitting sales targets, recruiting, development, and performance management. You’ll be a retail maverick that can handle anything that comes your way. You’ll be a believer in developing talent and providing the best customer service in the mall. In short, you’re a superhero.
What You'll Do
We’re on the search for a Store Manager that will be at the forefront of bringing the fandom to life. You’ll lead the store in achieving store objectives with regards to hitting sales targets, recruiting, development, and performance management. You’ll be a retail maverick that can handle anything that comes your way. You’ll be a believer in developing talent and providing the best customer service in the mall. In short, you’re a superhero.
What You'll Do
- Ensure that your store achieves the sales plan and/or comp sales goals. It’s not all about the Benjamins, but then it kind of is
- Recruit, develop, and retain a super collaborative and passionate team to run your store alongside you
- You’re the leader of the band, and you love to create buzz and customer engagement through staying connected on social media, store web applications, and clienteling
- Lead an operationally sound business; you’ll bring the right balance of organizational structure, delegation & autonomy, and customer first selling practices
- Keep watch (like the Night’s Watch) on shrink/loss prevention, payroll hours, schedules, and external factors that will affect business
- Collaboratively communicate with retail leadership and HQ partners on trends & customer feedback
- Run sales reports and use data to help guide your strategy to hit sales targets
- You’ve got the keys to the kingdom, and you’re not afraid to use them! You’re willing to adapt to new technologies, communicate company policies & procedures, and control supply ownership (spending only as needed)
- Deliver the goods - you’ll merchandise the store in a compelling way, leveraging planograms as a guide, while launching all promos on time
- Every Fellowship needs a Gandalf! Ensure that you’re continually building a bench of equally talented, passionate staff through mentorship, recognition, and feedback
- At least 1-2 years of retail store management experience; you’ve led teams to success and want to experience more of it. You’ll have skills to pay the bills: communication, recruiting, and operations (payroll, reporting, scheduling, merchandising)
- A high school diploma or GED equivalent. If you have a degree, even better
- Roll with the punches! Retail is a fast-changing industry and you like catching curveballs thrown your way
- Open-minded and inquisitive regarding pop culture fandoms & music trends
- The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds
More about this job
Responsibilities
Lead store operations and a collaborative team to achieve sales goals, deliver excellent customer service, and recruit, develop, and retain staff. Manage scheduling, payroll, loss prevention, reporting, merchandising, promotions, and customer engagement while communicating trends and feedback to retail leadership and headquarters.
Requirements
Requires 1–2 years of retail store management experience, with skills in communication, recruiting, and retail operations such as payroll, reporting, scheduling, and merchandising. A high school diploma or GED is required; candidates must be adaptable, interested in pop culture and music, and able to perform store tasks and handle merchandise weighing up to 50 pounds, with or without reasonable accommodation.
Skills
- Retail Store Management
- Sales Target Achievement
- Recruiting
- Team Development
- Performance Management
- Customer Service
- Social Media Engagement
- Clienteling
- Retail Operations
- Loss Prevention
- Payroll Management
- Scheduling
- Sales Reporting
- Data-Driven Strategy
- Merchandising
- Communication
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Management & Leadership
- Sales
- Customer Service & Support
- Human Resources
Keywords
- Retail Store Management
- Sales Targets
- Comparable Sales
- Recruiting
- Talent Development
- Performance Management
- Customer Service
- Social Media
- Store Web Applications
- Clienteling
- Retail Operations
- Loss Prevention
- Payroll
- Scheduling
- Sales Reports
- Data-Driven Strategy
- Company Policies And Procedures
- Supply Management
- Merchandising
- Planograms
- Promotions
- Mentorship
- Employee Recognition
- Pop Culture
- Music Trends