Front Desk Reservations Agent
- Montreal, QC, Canada
Salary: $26.70 per hour · Full-time
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Job details
- Pay
- Salary: $26.70 per hour
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Work Location: 10 Sherbrooke Street West, Montreal, Quebec H2X 4C9
Employment Status: Full-time
Salary: $26.70 per hour
About HOTEL10
Housed in a building that blends historic charm with contemporary design, HOTEL10 is a truly unique boutique hotel offering guests an authentic experience of Montreal's vibrant culture.
Ideally located on Sherbrooke Street, at the corner of Saint-Laurent Boulevard, HOTEL10 is in the heart of the action, just steps away from the Quartier des Spectacles. Easily accessible by public transportation, the hotel offers exciting career opportunities within a young, dynamic, and professional team.
Job Description
Reporting to the Front Office Manager and Front Desk Supervisor, the Front Desk Agent is primarily responsible for managing reservations while providing professional, courteous, and exceptional customer service. The successful candidate may also be required to support front desk operations based on the hotel's operational needs.
Key Responsibilities
Who are we:
Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and more than 65 real estate properties, as well as the largest tennis club across North America. To learn more about Tidan, visit our website: https://www.tidan.com/en/.
Why join our team:
Apart from competitive salaries, we offer benefits, such as group insurance which constitutes life insurance, disability insurance, and medical and dental insurance, in addition to vision care. Our employees have 24/7 virtual access to healthcare professionals through the Employee Assistance Program. You have personal days and vacations that are planned according to the department and the hotel you join. A bonus is also provided via our referral program and more.
We believe in teamwork and are committed to creating a high-performing team whether through training or by strengthening team relationships. We have an admiration for our employees who set themselves professional challenges, and we support them in achieving them. Take the step and join the Tidan team through our many job opportunities, whether in the hotel or real estate sector, there is a place for you.
Employment Status: Full-time
Salary: $26.70 per hour
About HOTEL10
Housed in a building that blends historic charm with contemporary design, HOTEL10 is a truly unique boutique hotel offering guests an authentic experience of Montreal's vibrant culture.
Ideally located on Sherbrooke Street, at the corner of Saint-Laurent Boulevard, HOTEL10 is in the heart of the action, just steps away from the Quartier des Spectacles. Easily accessible by public transportation, the hotel offers exciting career opportunities within a young, dynamic, and professional team.
Job Description
Reporting to the Front Office Manager and Front Desk Supervisor, the Front Desk Agent is primarily responsible for managing reservations while providing professional, courteous, and exceptional customer service. The successful candidate may also be required to support front desk operations based on the hotel's operational needs.
Key Responsibilities
- Handle and manage reservations received by phone and online.
- Verify the accuracy of reservations and ensure proper follow-up in the hotel's property management system.
- Coordinate guest check-ins and check-outs.
- Welcome guests and provide information about the hotel's facilities and services.
- Assist guests by providing information and recommendations about Montreal's tourist attractions and activities.
- Ensure the accuracy of financial transactions recorded in the hotel's computer system.
- Process guest payments and ensure all transactions are accurate and properly recorded.
- Collaborate with the front desk team to ensure smooth daily operations.
- Perform additional front desk duties as required to support the hotel's operational needs.
- Diploma of Vocational Studies (DVS) in Hotel Reception or any other relevant educational background.
- Minimum of one (1) year of experience in hotel front desk operations and reservations management.
- Strong computer skills and good knowledge of the OPERA Cloud property management system.
- Excellent command of both French and English, written and spoken.
- Excellent communication and interpersonal skills, with a strong commitment to customer service.
- Good knowledge of Montreal's tourist attractions, activities, and local amenities.
- Professional appearance and demeanor.
- Strong attention to detail, professionalism, discretion, reliability, and excellent interpersonal skills.
- Excellent organizational skills and the ability to prioritize tasks effectively.
- Ability to multitask efficiently while consistently delivering high-quality guest service.
- Ability to work independently and collaboratively in a fast-paced, team-oriented environment.
Who are we:
Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and more than 65 real estate properties, as well as the largest tennis club across North America. To learn more about Tidan, visit our website: https://www.tidan.com/en/.
Why join our team:
Apart from competitive salaries, we offer benefits, such as group insurance which constitutes life insurance, disability insurance, and medical and dental insurance, in addition to vision care. Our employees have 24/7 virtual access to healthcare professionals through the Employee Assistance Program. You have personal days and vacations that are planned according to the department and the hotel you join. A bonus is also provided via our referral program and more.
We believe in teamwork and are committed to creating a high-performing team whether through training or by strengthening team relationships. We have an admiration for our employees who set themselves professional challenges, and we support them in achieving them. Take the step and join the Tidan team through our many job opportunities, whether in the hotel or real estate sector, there is a place for you.
More about this job
Responsibilities
Manage phone and online reservations, verify booking details in the property management system, and support guest check-ins and check-outs. Welcome and assist guests, process payments accurately, share information about hotel services and Montreal attractions, and help maintain smooth front desk operations.
Requirements
Requires a vocational diploma in hotel reception or relevant education, at least one year of hotel front desk and reservations experience, and strong computer skills with knowledge of OPERA Cloud. Candidates must be fluent in written and spoken French and English, have strong customer-service and organizational skills, and be able to work independently and collaboratively in a fast-paced environment.
Skills
- Reservation Management
- Hotel Front Desk Operations
- OPERA Cloud
- Property Management Systems
- Customer Service
- Guest Check-In and Check-Out
- Payment Processing
- Financial Transaction Accuracy
- French-English Bilingual Communication
- Interpersonal Communication
- Knowledge of Montreal Attractions
- Attention to Detail
- Organization
- Prioritization
- Multitasking
- Teamwork
Benefits
- Group Life Insurance
- Disability Insurance
- Medical Insurance
- Dental Insurance
- Vision Care
- Employee Assistance Program
- Personal Days
- Vacation
- Referral Program
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Customer Service & Support
Keywords
- Hotel Reception
- Hotel Front Desk
- Reservations Management
- OPERA Cloud
- Property Management System
- Guest Check-In
- Guest Check-Out
- Customer Service
- Guest Relations
- Payment Processing
- Financial Transactions
- French
- English
- Bilingualism
- Montreal Tourism
- Hotel Operations
- Communication
- Interpersonal Skills
- Attention to Detail
- Discretion
- Reliability
- Organization
- Prioritization
- Multitasking
- Teamwork