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Hotel Arts Group

Front Desk Agent

Calgary, AB, T2R 0G8, Canada

$20 CAD / hour · Full-time

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Job details

Pay: $20 CAD / hour
Job type: Full-time
Apply by: Feb 3, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

Hotel Arts is currently seeking energetic and passionate guest service professionals to join our Front Desk Team! Are you ready to spoil our guests and ensure that they have not only a pleasant but exceptional stay in Calgary? Join our team today!

Members of our Front Desk Team can look forward to performing the following tasks:

Attend to all concerns of the guest proactively and professionally.
Ensure the satisfaction of all guests with a consistent positive attitude.
Review all guest reservations to ensure accuracy.
Review group resumes and follow up accordingly on any actionable items.
Ensure rates and account folios are set up and managed correctly.
Communicate key information to appropriate departments and colleagues.
Ensure special requests by guests are completed in a timely manner.
Maintain and balance a cash float during each shift.
Provide services to guests including: check in/out, telephone inquiries, luggage, handling and taking reservations.
Provide guests with the information they require.
Answer questions pertaining to events/activities and provide directions regarding their destination.

Our ideal candidate will have:

Flexible schedule is essential. Evenings, Weekend, Holiday and overnight are be required.
1-2+ Years’ Experience in Front Office Operations, Housekeeping or Rooms preferred.
Knowledge in Opera or other Property Management Systems a strong asset.
Degree/Diploma in Hospitality Management an asset.
Microsoft Office product knowledge required.
Positive, professional, motivating personality
Excellent verbal and written communication skills
Passionate about guest service and hospitality
Position may be subject to a criminal background check.

Please include in your cover letter your years of experience in the service or hospitality industry and why you would be a great fit for our team.

To learn more about Hotel Arts, please visit our website at: www.hotelarts.ca

Applicants who do not already have legal permission to work in Canada will not be considered.

Please be advised that only candidates selected for an interview will be contacted; and successful candidate will be subject to a background check.

Hotel Arts Group is an Equal Opportunity Employer.

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More about this job

Responsibilities

The Front Desk Agent is responsible for managing guest check-ins and check-outs, handling reservations, and addressing guest inquiries or concerns professionally. They also ensure the accuracy of guest folios, manage cash floats, and coordinate with other departments to fulfill special requests.

Requirements

Candidates should have 1-2 years of experience in front office operations or hospitality and possess strong communication skills. Proficiency in Microsoft Office is required, while experience with Property Management Systems like Opera and a hospitality degree are considered assets.

Skills

Guest Service
Front Office Operations
Communication
Problem Solving
Cash Handling
Reservation Management
Opera PMS
Microsoft Office
Time Management
Interpersonal Skills
Conflict Resolution
Multitasking

Visa sponsorship

Not detected in the job text

Keywords

Front Desk
Hospitality
Guest Service
Opera
Property Management Systems
Microsoft Office
Reservations
Check-in
Check-out
Cash Float
Customer Satisfaction
Hotel Operations
Front Office
Housekeeping
Communication Skills

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