Front Desk Agent
- Calgary, AB, T2R 0G8, Canada
$20 CAD / hour · Full-time
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Job details
- Pay
- $20 CAD / hour
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Hotel Arts is currently seeking energetic and passionate guest service professionals to join our Front Desk Team! Are you ready to spoil our guests and ensure that they have not only a pleasant but exceptional stay in Calgary? Join our team today!
Members of our Front Desk Team can look forward to performing the following tasks:
- Attend to all concerns of the guest proactively and professionally.
- Ensure the satisfaction of all guests with a consistent positive attitude.
- Review all guest reservations to ensure accuracy.
- Review group resumes and follow up accordingly on any actionable items.
- Ensure rates and account folios are set up and managed correctly.
- Communicate key information to appropriate departments and colleagues.
- Ensure special requests by guests are completed in a timely manner.
- Maintain and balance a cash float during each shift.
- Provide services to guests including: check in/out, telephone inquiries, luggage, handling and taking reservations.
- Provide guests with the information they require.
- Answer questions pertaining to events/activities and provide directions regarding their destination.
Our ideal candidate will have:
- Flexible schedule is essential. Evenings, Weekend, Holiday and overnight are be required.
- 1-2+ Years’ Experience in Front Office Operations, Housekeeping or Rooms preferred.
- Knowledge in Opera or other Property Management Systems a strong asset.
- Degree/Diploma in Hospitality Management an asset.
- Microsoft Office product knowledge required.
- Positive, professional, motivating personality
- Excellent verbal and written communication skills
- Passionate about guest service and hospitality
- Position may be subject to a criminal background check.
Please include in your cover letter your years of experience in the service or hospitality industry and why you would be a great fit for our team.
To learn more about Hotel Arts, please visit our website at: www.hotelarts.ca
Applicants who do not already have legal permission to work in Canada will not be considered.
Please be advised that only candidates selected for an interview will be contacted; and successful candidate will be subject to a background check.
Hotel Arts Group is an Equal Opportunity Employer.
More about this job
Responsibilities
The Front Desk Agent is responsible for managing guest check-ins and check-outs, handling reservations, and addressing guest inquiries or concerns professionally. They also ensure the accuracy of guest folios, manage cash floats, and coordinate with other departments to fulfill special requests.
Requirements
Candidates should have 1-2 years of experience in front office operations or hospitality and possess strong communication skills. Proficiency in Microsoft Office is required, while experience with Property Management Systems like Opera and a hospitality degree are considered assets.
Skills
- Guest Service
- Front Office Operations
- Communication
- Problem Solving
- Cash Handling
- Reservation Management
- Opera PMS
- Microsoft Office
- Time Management
- Interpersonal Skills
- Conflict Resolution
- Multitasking
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Customer Service & Support
- Administrative
Keywords
- Front Desk
- Hospitality
- Guest Service
- Opera
- Property Management Systems
- Microsoft Office
- Reservations
- Check-in
- Check-out
- Cash Float
- Customer Satisfaction
- Hotel Operations
- Front Office
- Housekeeping
- Communication Skills