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Hotel Arts Group

Group Sales Manager

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Mar 29, 2027
Experience: Minimum 3-5 years of related hotel sales experience
Posting language: English
Posted: Sep 30, 2026

Original job description

Hotel Arts is seeking a motivated and results-driven Group Sales Manager to join our dynamic hotel team. In this role, you will be responsible for driving group sales by leveraging your industry contacts, initiating proactive sales activities, and building strong relationships with clients. The ideal candidate is a strategic sales professional who excels at identifying new business opportunities, managing client communications, and consistently exceeding sales targets. If you are passionate about hospitality, thrive in a fast-paced environment, and enjoy delivering exceptional client experiences, we would love to hear from you.

Key Responsibilities:

Produce room sales through prospecting, networking, responding to inquiries, conducting site inspections, client meetings and building relationships with corporations, industry suppliers, event planners, tour companies, tourism industry officials, etc
Respond to all group leads generated by Tourism Calgary, Meeting Calgary, Direct Group Inquiries, on-line channels
Develop proposals for prospective clients that address their needs regarding pricing, financial commitments and expectations
Develop a contractual agreement that will address the client’s needs, frame out Hotel Arts cancellation policies, chronicle minimum requirements, record billing contingencies and obtain the client’s signature
Participate in site inspections, FAMs, trade shows, sales trips, hosted events, community initiatives as required
Participate and, where relevant, lead discussions, for group sales strategies in Sales Meetings
Embrace the service ideal of being “quarterbacks of communication” to ensure that all internal correspondence regarding accounts helps ensure that our Operations Teams are set up for success in terms of servicing our clients
Maintain accurate, up-to-date files and client contact information according to the standards established by the Sales Department
Communicate with corporate contacts, event planners, and group contacts about new developments at Hotel Arts and special promotions during distressed or need periods
Prepare monthly, quarterly and yearly reports as required for internal use as well as for conveying ongoing production with clients
Communicate with operations team about new developments in the Group market
Communicate with our clients in a manner consistent with our service ideals to “thank the customer and invite them back” to convey our sincere appreciation for their business resulting in strong client retention
Ensure group bookings (rates, event space, billing, etc) are effectively loaded in Opera to ensure that the relevant operations staff are able to effectively service incoming and outgoing groups
Close business effectively and coordinate all details to ensure delivery of the promised services in a manner that promotes our service ideals
Inform the Operations Team of incoming VIPs, site inspections, corporate solicitation events, special promotions, among other developments
Perform other assigned comparable or transient duties that are within the domain of knowledge and skills required by the position description

Position Knowledge:

Demonstrates a sound knowledge of the scope of her duties and responsibilities by completing all with precision and in a timely fashion
Be knowledgeable about industry, competitors, and other opportunities with respect to selling groups
Uses her experience and knowledge productively in the fulfillment of her duties and responsibilities

Qualifications:

Provide excellent guest service and consistently demonstrate professionalism
Minimum 3-5 years of related hotel sales experience
Exceptional communication and time management skills with the ability to prioritize
Familiarity with Microsoft Excel, Word, Outlook, and Opera

This is a full-time position with a competitive salary and eligibility for bonuses upon achieving sales targets.

We appreciate all applications; however, only candidates meeting the requirements will be contacted.

Hotel Arts Group is committed to creating a diverse environment and is proud to be an equal opportunity employer.

To learn more about Hotel Arts, visit our website at Hotel Arts.

To learn more about Hotel Arts Kensington, visit our website at Hotel Arts Kensington.

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More about this job

Responsibilities

Generate hotel group room sales by prospecting, responding to leads, developing proposals and contracts, and building relationships with corporate clients, event planners, and industry partners. Coordinate group booking details and internal communications, maintain client records, support sales activities, and report on production to help ensure excellent service and client retention.

Requirements

Candidates should have 3–5 years of related hotel sales experience, provide excellent guest service, and demonstrate professionalism. Strong communication and time-management skills, the ability to prioritize, and familiarity with Microsoft Excel, Word, Outlook, and Opera are required.

Skills

Group Sales
Prospecting
Networking
Business Development
Sales Negotiation
Proposal Development
Contract Management
Client Communication
Site Inspections
Sales Strategy
Account Management
Sales Reporting
Opera
Microsoft Excel
Time Management

Visa sponsorship

Not detected in the job text

Keywords

Hotel Sales
Group Sales
Room Sales
Prospecting
Networking
Client Relationships
Business Development
Group Leads
Proposals
Pricing
Contracts
Cancellation Policies
Site Inspections
Familiarization Trips
Trade Shows
Sales Trips
Sales Strategy
Account Management
Client Retention
Group Bookings
Opera
Microsoft Excel
Microsoft Word
Microsoft Outlook
Sales Reporting
Hospitality
Event Planners
Tourism

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