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Hotel Equities Group, LLC

Guest Services Representative

100 Gordon Street, Nanaimo, BC, V9R 0C8, Canada

CAD $21.45 - CAD $22.10 /Hr. · Full-time

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Job details

Pay: CAD $21.45 - CAD $22.10 /Hr.
Job type: Full-time
Apply by: Oct 7, 2027
Posting language: English
Posted: Sep 22, 2026

Original job description

Pay Range

CAD $21.45 - CAD $22.10 /Hr.
Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a friendly, service-oriented Guest Services Representative to join our team at Courtyard by Marriott Nanaimo.

If you're passionate about hospitality, take pride in your work, and enjoy creating positive experiences for guests and associates, we'd love to meet you. As Guest Services Representative, you'll play an important role in supporting hotel operations, delivering exceptional service, and helping our team achieve its operational and business goals.

Job Purpose

The Front Office position is responsible for delivering welcoming, efficient, and professional service throughout the guest arrival, stay, and departure experience. This position assists guests with requests, reservations, payments, information, and service recovery while supporting smooth daily hotel operations.

What You'll Do

Welcome guests and provide friendly, professional service throughout their stay.
Process arrivals, departures, reservations, payments, and guest requests accurately.
Respond promptly to questions, concerns, and special requests.
Resolve routine guest issues and escalate concerns to management when appropriate.
Maintain accurate guest information, records, and shift documentation.
Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
Promote hotel services, amenities, and relevant guest opportunities.
Follow cash-handling, security, privacy, and hotel operating procedures.
Monitor the lobby and front desk area to maintain a welcoming and organized environment.
Complete assigned shift responsibilities and maintain effective communication during handoffs.
Perform other duties as assigned.

Qualifications & Requirements

High school diploma or equivalent preferred.
Previous hotel, front desk, customer service, or related experience preferred.
Strong verbal and written communication skills.
Basic computer and cash-handling skills.
Ability to remain professional and composed while resolving guest concerns.
Ability to work flexible hours, including nights, weekends, and holidays, as needed.

What We're Looking For

A warm, welcoming professional who genuinely enjoys helping guests.
An organized and detail-oriented team member.
A calm problem-solver who can handle multiple priorities.
Someone who demonstrates professionalism, reliability, and a service-first mindset.

Physical Requirements

This position requires the ability to:

Stand and walk for extended periods and move throughout the front office area.
Sit, bend, reach, and lift as needed to complete job duties.
Occasionally lift and carry supplies or equipment up to 25 pounds.
Use computers, phones, tablets, and standard office equipment for extended periods.

Technology & Systems

Experience with the following is preferred:

Property Management Systems (PMS)
Microsoft Office Suite
Hotel guest-service and communication platforms

Amazing Benefits At A Glance

Team-Driven and Values-Based Culture
Medical, Dental & Vision Insurance
Paid Vacation, Sick Time & Holidays
Employee Assistance Program
Career Growth Opportunities & Leadership Development Programs
Reduced Hotel rates throughout our Marriott Portfolio
Employee Referral Program
Life Insurance

Why Hotel Equities?

At Hotel Equities, we believe hospitality begins with people. Our award-winning culture is built on integrity, accountability, service, and leadership. We empower our associates to grow professionally while delivering exceptional experiences for our guests and outstanding results for our owners.

Whether you're beginning your hospitality career or bringing years of industry experience, you'll find opportunities to grow your career with one of the hospitality industry's most respected management companies.

Hotel Equities is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive workplace where every associate is respected, valued, and empowered to succeed.

Apply with confidence. Transparency matters, which is why Hotel Equities is committed to 100% wage transparency for all open positions. Explore opportunities across our diverse portfolio and discover where your hospitality career can grow with us.

Please note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this position. Responsibilities may evolve based on business needs.

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More about this job

Responsibilities

The Guest Services Representative is responsible for delivering professional service during guest arrivals, stays, and departures. They also manage reservations, process payments, and resolve guest issues while maintaining smooth front office operations.

Requirements

Candidates should have a high school diploma or equivalent and previous experience in hospitality or customer service. Strong communication skills and the ability to work flexible hours, including nights and weekends, are required.

Skills

Customer service
Front office operations
Cash handling
Communication
Problem solving
Property management systems
Microsoft office suite
Guest relations
Reservation management
Conflict resolution
Detail oriented
Professionalism
Time management

Benefits

Medical insurance
Dental insurance
Vision insurance
Paid vacation
Sick time
Paid holidays
Employee assistance program
Career growth opportunities
Reduced hotel rates
Employee referral program
Life insurance

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Hotel operations
Front desk
Guest services
Property management systems
Microsoft office
Cash handling
Customer service
Service recovery
Reservations
Communication
Security procedures
Privacy compliance
Lobby management
Shift documentation

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