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Hotel Equities Group, LLC

Operations Manager

320 Taylor Road, Bracebridge, ON, P1L 1K1, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 4, 2027
Posting language: English
Posted: Nov 4, 2026

Original job description

Pay Range

Starting from CAD $55,000.00/Yr.
Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a dynamic, results-oriented Operations Manager to join our team.

If you're passionate about hospitality, take pride in your work, and enjoy creating positive experiences for guests and associates, we'd love to meet you. As Operations Manager, you'll play an important role in supporting hotel operations, delivering exceptional service, and helping our team achieve its operational and business goals.

Job Purpose

The leadership position is responsible for providing direction, accountability, and operational support within the assigned hotel function. This position leads associates, supports business objectives, maintains company and brand standards, and contributes to an exceptional guest and associate experience.

What You'll Do

Provide leadership and direction for assigned hotel operations and associates.
Set clear expectations and monitor performance, productivity, and service standards.
Coach, train, develop, and recognize associates to support engagement and retention.
Monitor operational and financial performance and take appropriate action to achieve goals.
Ensure compliance with Hotel Equities standards, brand requirements, and company policies.
Respond effectively to guest concerns and support a consistent service-recovery culture.
Manage schedules, staffing, supplies, and departmental resources as appropriate.
Review reports, trends, and key performance information to support sound decisions.
Communicate effectively with hotel leadership and other departments.
Support recruitment, onboarding, performance management, and succession planning as appropriate.
Perform other duties as assigned.

Qualifications & Requirements

High school diploma or equivalent required; bachelor's degree preferred for director-level roles.
Previous hotel or hospitality experience appropriate to the position.
Previous supervisory or leadership experience preferred for management roles.
Strong communication, organizational, and problem-solving skills.
Ability to analyze information and make sound operational decisions.
Ability to work flexible hours, including evenings, weekends, and holidays, as needed.

What We're Looking For

An authentic leader who inspires, develops, and empowers teams.
A strategic thinker with a strong operational and financial mindset.
A service-focused professional who leads by example.
Someone who demonstrates integrity, accountability, and sound judgment.

Physical Requirements

This position requires the ability to:

Stand, walk, bend, reach, and move throughout the hotel as needed.
Use computers, tablets, phones, and standard office equipment for extended periods.
Occasionally lift or carry supplies and equipment up to 25 pounds.
Travel throughout the property and occasionally off-site for meetings and business needs.

Technology & Systems

Experience with the following is preferred:

Property Management Systems (PMS)
Hotel reporting and operating platforms
Microsoft Office Suite
Department-specific systems and applications

Amazing Benefits At A Glance

Team-Driven and Values-Based Culture
Medical, Dental & Vision Insurance
Paid Vacation & Holidays
RSP Plan with Compnay Match
Employee Assistance Program
Career Growth Opportunities & Leadership Development Programs
Reduced Hotel Rates Throughout Our Portfolio
Employee Referral Program
Life Insurance
Exclusive Third-Party Discounts (Shopping, Travel, Entertainment & More)

Why Hotel Equities?

At Hotel Equities, we believe hospitality begins with people. Our award-winning culture is built on integrity, accountability, service, and leadership. We empower our associates to grow professionally while delivering exceptional experiences for our guests and outstanding results for our owners.

Whether you're beginning your hospitality career or bringing years of industry experience, you'll find opportunities to grow your career with one of the hospitality industry's most respected management companies.

Hotel Equities is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive workplace where every associate is respected, valued, and empowered to succeed.

Apply with confidence. Transparency matters, which is why Hotel Equities is committed to 100% wage transparency for all open positions. Explore opportunities across our diverse portfolio and discover where your hospitality career can grow with us.

Please note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this position. Responsibilities may evolve based on business needs.

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More about this job

Responsibilities

The Operations Manager provides leadership and direction for hotel operations, ensuring high standards of service and financial performance. They are responsible for managing staff, overseeing daily operational tasks, and fostering a positive guest and associate experience.

Requirements

Candidates must have a high school diploma or equivalent, with a bachelor's degree preferred for director-level roles. Previous hotel or hospitality experience and supervisory or leadership experience are required.

Skills

Leadership
Operational management
Financial performance monitoring
Staff training
Guest service
Problem-solving
Communication
Organizational skills
Performance management
Recruitment
Succession planning
Property management systems
Strategic thinking
Accountability
Service recovery

Benefits

Medical insurance
Dental insurance
Vision insurance
Paid vacation
Paid holidays
RSP plan with company match
Employee assistance program
Career growth opportunities
Reduced hotel rates
Employee referral program
Life insurance
Third-party discounts

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Hospitality
Hotel Management
Property Management Systems
PMS
Leadership
Financial Performance
Staffing
Service Recovery
Performance Management
Recruitment
Onboarding
Succession Planning
Microsoft Office Suite
Operational Support
Brand Standards
Guest Experience
Strategic Thinking
Accountability
Integrity

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