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Added 11 mins ago
U
Human Resources Manager
Univeris
Toronto, ON
- Full-time
…comprehensive wealth management solution for financial advisors in the credit union, banking, insurance, and investment dealer…
Added 26 mins ago
U
Human Resources Manager
Univeris
Toronto, ON
- $95,000 to $110,000 CAD / year
- Full-time
…comprehensive wealth management solution for financial advisors in the credit union, banking, insurance, and investment dealer…
Added 26 mins ago
T
Senior Project Manager
Talentuch
Remote, Canada
- Full-time
- Remote
Senior Project Manager, Financial Services Digital Transformation
Added 26 mins ago
Estate Specialist
Scotiabank
ON · Mississauga, ON
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Added 41 mins ago
B
BMO Capital Markets New Grad 2027 Investment Banking Analyst, Toronto
BMO
Toronto, ON · FCP
- Full-time
…advisory services, securitization, treasury management, market risk management, debt and equity research and institutional sales and trading. BMO Capital Markets has over 2,700…
Added 41 mins ago
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Senior Banker
BMO
Quebec, QC
- Full-time
Acts as a role model for colleagues and supports branch leadership activities delegated by the Manager.
Added 56 mins ago
BP
Asset Finance and Securitization Summer Analyst
BNP Paribas
Montreal, QC
- Internship
Assist primary or secondary credit / portfolio manager on Aviation or Project Finance focused transactions such as gas-fired merchant power plants, renewable energy assets (hydro, wind,…
Added 56 mins ago
T
Investment Management Rotational Analyst
TD
Toronto, ON
- Full-time
…assignments in key departments such as investment management, risk management, business strategies, product management, client portfolio management, research and trading. The anticipated…
Added 1 hour ago
B
Personal Banking Associate
BMO
Toronto, ON
- Full-time
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Added 1 hour ago
B
Customer Service Represetative
BMO
Sioux Lookout, ON
- Part-time
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Added 1 hour ago
PF
Accounts Receivable Specialist
Parts for Trucks, Inc.
Dartmouth, NS
- Full-time
Reporting to the Regional Credit Manager, the position will be responsible for various accounts receivable functions and collections of overdue customer accounts. The ideal candidate will…
Added 2 hours ago
T
Sr. IT Manager - IT Application Support
TD
Toronto, ON
- Full-time
…Front Office , Finance & Operations, Back Office, Treasury Credit, FX and Risk Management to develop and implement lasting and robust technology solutions as well as support the existing…
Added 2 hours ago
B
Personal Banking Associate
BMO
Montreal, QC
- Full-time
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Added 2 hours ago
B
Customer Service Representative
BMO
Winnipeg, MB
- Part-time
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Added 2 hours ago
OEM Client Relationship Manager - Vancouver/Edmonton
Scotiabank
Vancouver, BC
The OEM Client Relationship Manager is an automotive industry specialist in Dealer Finance who serves as a dedicated point of contact for a selected Original Equipment Manufacturer (OEM)…
Added 2 hours ago
K
Student Success Manager
Kaplan
Edmonton, AB · KAP Edmonton University of Alberta
- $95,000 to $105,000 CAD / year
- Full-time
Student Success Manager, Year One Foundation Program – University of Alberta
Added 2 hours ago
TH
Senior Advisor | Temporary Full time | CVH | Financial Planning
Trillium Health Partners
Toronto, ON
- Full-time
…Mississauga, West Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, the Reactivation care Centre (Church Site)…
Added 2 hours ago
TH
Project Manager I (Full-Time) - CVH PRCC Admin
Trillium Health Partners
Mississauga, ON
- Full-time
…Mississauga, West Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, the Reactivation care Centre (Church Site)…
Added 2 hours ago
Aquatic Facilities and Animal Care Technician
Wilfrid Laurier University
Waterloo, ON
…located on the traditional territory of the Mississaugas of the Credit, and part of the Nanfan Treaty of 1701 between the British Crown and the Haudenosaunee…
Added 2 hours ago
BO
Sr. Relationship Manager, Corporate Banking
Bank of China (Canada)
Calgary, AB
- Full-time
The successful candidate will bring a strong track record in corporate relationship management, credit origination, and complex financing transactions, including syndicated lending and…
Added 2 hours ago
A
Manager, Sales Compensation
Aviso
Toronto, ON
- $110,000 to $135,000 CAD / year
- Full-time
We're looking to fill an opening for a Manager, Sales Compensation to join our People and Culture team.
Added 3 hours ago
OO
Director - Banking Risk and Capital (Credit Risk) Division
Office of the Superintendent of Financial Institutions Canada
Toronto, ON
- Full-time
Directors within the Credit Risk Division are accountable for providing strategic direction to the unit’s activities in manner that aligns with OSFI’s priorities in a manner consistent with…
Added 3 hours ago
R
Senior Relationship Manager, Commercial Financial Services
RBC
Halifax, NS
- Full-time
Demonstrate portfolio management and risk mitigation through the review of financial statements identifying trends, monitoring risk, and assessing for credit restructuring
Added 4 hours ago
B
Mortgage Specialist
BMO
Richmond Hill, ON
- Full-time
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite,…
Added 5 hours ago
OT
Director, FICC, Global Trading – Total Fund Management
Ontario Teachers' Pension Plan
Toronto, ON
- Full-time
The Global Trading team within the Total Fund Management department (consists of three trading pods: FICC, Credit, and Equities). The individual will be managing & leading the FICC trading…

Hotels Canada

Manager, Operations & Technology

Ottawa, ON, Canada

A competitive salary of $70,000–$85,000, commensurate with experience · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: A competitive salary of $70,000–$85,000, commensurate with experience
Job type: Full-time
Apply by: Apr 30, 2027
Experience: 5–7 years of progressively responsible experience in operations, administration, technology, or organizational management.
Posting language: English
Posted: Nov 1, 2026

Original job description

The Opportunity

Hotels Canada is looking for a highly organized, solutions-oriented leader to oversee the systems, processes, and infrastructure that keep our organization running effectively.

As Manager, Operations & Technology, you will manage and coordinate a broad portfolio that includes operations, technology, human resources administration, risk management, and organizational administration. This role is ideal for someone who enjoys creating structure, improving processes, solving problems, and helping teams perform at their best.

You are equally comfortable connecting organizational priorities with practical, hands-on execution. You have exceptional attention to detail, strong project and process management skills, and a natural curiosity about how technology can improve efficiency and effectiveness. You embrace change, welcome new ideas, and are motivated by the challenge of building better ways of working.

Working closely with the leadership team, you will help strengthen the organization's operational foundation and support the continued growth and success of Hotels Canada.

What Success Looks Like

In this role, you will:

Create operational excellence across the organization by building efficient, scalable, and well-documented processes.
Work closely with an external IT vendor to ensure technology platforms, systems, and data are secure, reliable, and effectively support business needs.
Act as a trusted advisor and problem-solver for operational and technology-related challenges.
Support the establishment of strong internal controls and governance practices that reduce risk and improve accountability.
Support a positive, productive, and high-performing workplace environment.
Continuously identify opportunities to improve how work gets done.

Key Responsibilities

Operations & Administration

Manage and support the day-to-day operations of the organization.
Manage office administration, facilities, insurance programs, supplies, subscriptions, memberships, and operations and technology vendor relationships.
Support the development, implementation, and maintenance of organizational policies, procedures, and internal controls.
Maintain operational documentation, including records related to systems access, passwords, and subscriptions.
Collaboration in areas where administrative operations and accounting functions intersect, ensuring effective coordination, communication, and execution of shared operational and financial activities.
Manage the operations and technology budget and support organizational budgeting, forecasting, and financial reporting processes.
Assist with vendor invoice processing, expense coding, and credit card reconciliation, as required.
Evaluate and improve internal workflows to increase efficiency and effectiveness.

Technology & Digital Infrastructure

Manage and support the continuous improvement of HC's technology ecosystem.
Oversee external IT providers and technology vendors.
Ensure CRM, membership databases, business systems, and physical assets are well-managed, secure, and aligned with organizational needs.
Support the operational integrity of member records, reporting, and data governance.
Champion technology adoption and identify opportunities to improve productivity through digital tools and automation.
Stay informed of emerging technologies and recommend practical solutions that support organizational goals.

Risk Management & Governance

Maintain HC's risk register and support enterprise risk management activities.
Coordinate contract management and work with legal advisors when required.
Ensure compliance with relevant legislation, policies, and governance standards.
Maintain and regularly test business continuity and crisis management plans.
Develop and maintain dashboards that track key performance indicators and strategic objectives.
Prepare operational reports and updates for the Board and relevant committees.

Human Resources

Coordinate HR administration and leave tracking.
Support recruitment, onboarding, offboarding, performance management, and employee relations.
Ensure compliance with employment legislation and internal policies.
Coordinate staff development and professional learning initiatives.
Support and strengthen a collaborative, inclusive, and high-performing workplace culture.

Leadership & Organizational Effectiveness

Work closely with the President & CEO and leadership team to align operations with organizational priorities.
Encourage and foster team accountability, collaboration, and continuous improvement.
Build strong relationships with vendors, partners, consultants, and stakeholders.
Support operational excellence through effective planning, measurement, and execution.

Who You Are

You are someone who:

Has a keen eye for detail and takes pride in getting things right.
Thrives on creating order, structure, and efficient processes.
Balances strategic thinking with hands-on execution.
Is comfortable managing multiple priorities in a fast-paced environment.
Approaches challenges with curiosity, resourcefulness, and determination.
Embraces innovation and is always looking for smarter ways of working.
Builds trust through accountability, follow-through, and sound judgment.
Enjoys supporting others and enabling team success.
Can move seamlessly between big-picture planning and day-to-day operational execution.

What You Bring

5–7 years of progressively responsible experience in operations, administration, technology, or organizational management.
Experience in a not-for-profit, association, or member-based organization is considered a strong asset.
Demonstrated experience coordinating multiple functions and priorities in a dynamic environment.
Experience overseeing technology platforms, CRM systems, or digital transformation initiatives.
Strong understanding of operational controls, risk management, and organizational governance.
Excellent communication, relationship-building, and problem-solving skills.
A track record of improving systems, processes, and organizational effectiveness.

Why Join Hotels Canada?

At Hotels Canada, you'll have the opportunity to make a meaningful impact in a national organization that is helping shape the future of Canada's hotel industry. As Manager, Operations & Technology, you will play an important role in strengthening the systems, processes, and people practices that enable our team to deliver results.

We are a small, collaborative team that values initiative, accountability, curiosity, and continuous improvement. If you enjoy creating order from complexity, embracing new ideas, and contributing to a culture where everyone rolls up their sleeves to support shared success, we'd love to hear from you.

We offer:

A competitive salary of $70,000–$85,000, commensurate with experience
Comprehensive health and benefits coverage
Transportation allowance
Hotel discount program
Hybrid work environment
Professional development opportunities
A supportive and collaborative team culture
The opportunity to make a meaningful impact on a national industry and the businesses that drive Canada's visitor economy

This job posting will remain open until the position is filled. Applications will be reviewed on an ongoing basis. We thank all applicants for their interest; however, only those whose qualifications, skills, and experience most closely align with the requirements of the position and who are selected to proceed in the recruitment process will be contacted.

Hotels Canada is committed to creating an inclusive workplace and welcomes applications from all qualified candidates. Accommodations are available throughout the recruitment process upon request.

Apply About employer

More about this job

Responsibilities

Oversee organizational operations and administration, technology systems and vendors, HR administration, risk management, governance, and budgeting. Improve processes and controls, maintain secure and reliable systems and data, and work with leadership to align operations with organizational priorities.

Requirements

Requires 5–7 years of progressively responsible experience in operations, administration, technology, or organizational management, with experience coordinating multiple functions and priorities. Candidates should have experience overseeing technology platforms or CRM systems, a strong understanding of operational controls, risk management, and governance, and a record of improving processes and organizational effectiveness.

Skills

Operations Management
Process Improvement
Project Management
Technology Vendor Management
CRM Systems
Digital Transformation
Risk Management
Governance
Internal Controls
Data Governance
Budgeting and Forecasting
Human Resources Administration
Business Continuity Planning
Contract Management
Communication
Problem-Solving

Benefits

Health and Benefits Coverage
Transportation Allowance
Hotel Discount Program
Hybrid Work Environment
Professional Development Opportunities
Supportive and Collaborative Team Culture

Visa sponsorship

Not detected in the job text

Keywords

Operations Management
Organizational Administration
Technology Ecosystem
External IT Providers
CRM
Membership Databases
Business Systems
Data Governance
Digital Tools
Automation
Internal Controls
Risk Register
Enterprise Risk Management
Contract Management
Business Continuity
Crisis Management
Key Performance Indicators
Dashboards
Budgeting
Forecasting
Financial Reporting
Invoice Processing
Expense Coding
Credit Card Reconciliation
Human Resources Administration
Recruitment
Onboarding
Offboarding
Performance Management
Employment Legislation

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