Service Coordinator, Security
- Burnaby, BC, Canada
Pay range: $50,000-$65,000. · Full-time
Applications open in a new tab.
Job details
- Pay
- Pay range: $50,000-$65,000.
- Job type
- Full-time
- Apply by
- Experience
- 2+ years' experience in a similar administrative support role coordinating service requests and triaging calls, and dispatching technicians
- Posting language
- English
- Posted
Original job description
A career that gives you purpose. A company that stands up for you. A team where you can be yourself. Sound too good to be true? This is life at Houle. We believe in empowering communities through local projects that positively impact people's lives. We're a passionate group of people who love collaborating on innovative and challenging projects.
About This Role
We are recruiting for a Service Coordinator to join our Security Technology team in our Burnaby or Victoria office.
The successful candidate will be responsible for providing excellent customer service and administrative support while dispatching, coordinating, and supporting technical teams in the delivery of technical support services for our valued customers.
Please note, this is NOT an INFORMATION TECHNOLOGY role.
Here's how your role will strengthen our team.
Your Responsibilities
As BC's leading electrical contractor and systems integrator, we believe in delivering safe, reliable power for the future. From hospitals and universities, to airports, shipping terminals and shopping centres, our electrical and technology professionals proudly provide innovative solutions that create value for our customers every day.
Since 1944, we've been dedicated to our craft, committed to quality workmanship, and building teams that thrive. Driven by purpose and connected through collaboration, our focus on people guides our success in delivering some of the most exciting infrastructure projects in the province.
As a certified Great Place to Work, recognized Best Workplaces for Women, and one of Canada's Best Managed companies, we have been recognized for our efforts in creating a safe and inclusive work environment.
Why join our team?
Sound like a match? We'd love to connect.
Please visit https://www.houle.ca/careers and click on the listing for Service Coordinator, Security, The opportunity will remain open until it has been filled.
Connect with us on LinkedIn, Instagram, Facebook, and X!
Houle will not be accepting unsolicited resumes from recruitment firms sent to HR, our managers, or employees directly without a signed agreement within the last 12 months. Unsolicited resumes sent to Houle will not be accepted or obligate our organization to pay any fees if the candidate is hired through alternate contacts.
About This Role
We are recruiting for a Service Coordinator to join our Security Technology team in our Burnaby or Victoria office.
The successful candidate will be responsible for providing excellent customer service and administrative support while dispatching, coordinating, and supporting technical teams in the delivery of technical support services for our valued customers.
Please note, this is NOT an INFORMATION TECHNOLOGY role.
Here's how your role will strengthen our team.
Your Responsibilities
- Provide consistent, high quality customer service and administrative support to the security Service Team
- Receive phone calls and emails from customers requesting service work
- Collaborate with customers to complete initial investigation and assess support requests, and determine solutions
- Prioritize service requests, schedule and dispatch security service technicians
- Coordinate with the Billing team to resolve discrepancies or missing information
- Track and expedite material orders as required
- Upload service project documentation into system
- Coordinate and follow up with technical staff to complete work orders
- Prepare list of follow up recommended service actions for customers
- High School Diploma
- 2+ years' experience in a similar administrative support role coordinating service requests and triaging calls, and dispatching technicians
- Knowledge of Alarm, Fire Monitoring, CCTV, and Access Control systems
- Experience with material ordering, tracking, billing, and reporting
- Flexible with the proven ability to multitask in a changing, fast-paced environment
- Excellent computer skills using MS Office (Word, Outlook, Excel). Experience with Procore, JDE, and Service Management software systems, are assets
- Strong oral and written communication skills
- Highly organized and detail oriented with the ability to prioritize work
- Positive attitude with a patient and calm nature
As BC's leading electrical contractor and systems integrator, we believe in delivering safe, reliable power for the future. From hospitals and universities, to airports, shipping terminals and shopping centres, our electrical and technology professionals proudly provide innovative solutions that create value for our customers every day.
Since 1944, we've been dedicated to our craft, committed to quality workmanship, and building teams that thrive. Driven by purpose and connected through collaboration, our focus on people guides our success in delivering some of the most exciting infrastructure projects in the province.
As a certified Great Place to Work, recognized Best Workplaces for Women, and one of Canada's Best Managed companies, we have been recognized for our efforts in creating a safe and inclusive work environment.
Why join our team?
- We emphasize having a work-life balance – We embrace work-life balance and offer flexible work arrangements including hybrid work options for eligible roles, and a competitive vacation policy.
- Continuous development is a top priority – Whether you're looking for a corporate career or a career in the field, you are supported with access to tools and training for development and growth.
- Our employee benefits prioritize your financial, physical, and mental well-being – From RRSP matching to health and wellness reimbursements and additional Houle days off, we've got you covered.
- We have many exciting project opportunities – With many projects on the go around BC, we're certain you will find countless ways to bring communities to life.
- We have fun! Connection is key at Houle, from industry events to themed office gatherings, we never miss an opportunity to celebrate. Join us for our summer bbqs, potlucks, charity fundraisers, community volunteering, and many more fun events!
- A safe space for everyone – We celebrate diversity and are proud to be an equal-opportunity employer. We're committed to diversity and inclusion and strive to foster, cultivate and preserve a culture of belonging for all employees.
Sound like a match? We'd love to connect.
Please visit https://www.houle.ca/careers and click on the listing for Service Coordinator, Security, The opportunity will remain open until it has been filled.
Connect with us on LinkedIn, Instagram, Facebook, and X!
Houle will not be accepting unsolicited resumes from recruitment firms sent to HR, our managers, or employees directly without a signed agreement within the last 12 months. Unsolicited resumes sent to Houle will not be accepted or obligate our organization to pay any fees if the candidate is hired through alternate contacts.
More about this job
Responsibilities
Provide customer service and administrative support to the security service team by receiving and assessing customer requests, prioritizing work, and scheduling and dispatching technicians. Coordinate materials, billing information, documentation, and follow-up with customers and technical staff to ensure service work orders are completed.
Requirements
Requires a high school diploma and at least two years of experience in a similar administrative support role coordinating service requests, triaging calls, and dispatching technicians. Candidates should know alarm, fire monitoring, CCTV, and access control systems, and have strong communication, organization, prioritization, and Microsoft Office skills; experience with Procore, JDE, and service management software is an asset.
Skills
- Customer Service
- Administrative Support
- Service Request Coordination
- Call Triage
- Technician Dispatch
- Security Systems Knowledge
- Material Ordering and Tracking
- Billing Coordination
- Reporting
- Multitasking
- Microsoft Office
- Oral Communication
- Written Communication
- Organization
- Attention to Detail
- Prioritization
Benefits
- Company-Matched RRSP
- Health Benefits
- Wellness Reimbursements
- Additional Paid Days Off
- Vacation Policy
- Flexible Work Arrangements
- Hybrid Work Options for Eligible Roles
- Annual Incentive or Bonus Program
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Administrative
- Security & Safety
- Construction
Keywords
- Security Technology
- Alarm Systems
- Fire Monitoring
- CCTV
- Access Control
- Service Coordination
- Customer Service
- Administrative Support
- Service Requests
- Call Triage
- Technician Dispatch
- Work Orders
- Material Ordering
- Material Tracking
- Billing
- Reporting
- Microsoft Office
- Word
- Outlook
- Excel
- Procore
- JDE
- Service Management Software
- Technical Support Services
- Construction
- Systems Integration